Ratings based on 40 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
No upgrade as mentioned at all
Comment from Hotel Management
22 Dec 2024 by Nueng, Assistant Front Office Manager, Hotel Management
Dear Rita,Thank you for sharing your feedback. We are sorry to hear that your experience didn’t fully meet your expectations. We understand that you were hoping for an upgrade, and we apologize if there was any confusion regarding that.Please rest assured, we always strive to provide the best possible service and will take your comments into consideration to improve our communication going forward.We hope to have the opportunity to welcome you again and exceed your expectations.Best regards,
by A verified traveler
Posted 4 Dec 2024
The moment we arrived at hotel we were greeted by friendly receptionist Kitty. We have to wait for the room to be ready but when we return to hotel when the time is ready, the receptionist immediately approached us with keys ready, it was hassle free. The room is clean with bathtub, microwave, washing machine and eating utensils. The space is spacious and comfortable. They have free Tuktuk to bring you to the nearest mall and BTS，or you can also walk for 15 mins. Will come back again. Thank you kitty.
Comment from Hotel Management
6 Dec 2024 by Nueng, Assistant Front Office Manager, Hotel Management
Dear Ms. Jesy,Thank you for your wonderful review. We are delighted to hear you enjoyed your stay and the service from Kitty. We look forward to welcoming you back soon.Best regards,
by A verified traveler from Peatland
Posted 19 Nov 2024
I have never been treated so well in my entire life. I will definitely return for another visit.. The staff are some of the kindest people I've ever met..
Comment from Hotel Management
21 Nov 2024 by Nueng, Assistant Front Office Manager, Hotel Management
Dear Madam Ruby,Thank you so much for your kind words. We are delighted to hear that you had such a wonderful experience with us. Our team works hard to make sure every guest feels welcomed and valued.We look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 18 Nov 2024
Personal is great
Located in a great area
Comment from Hotel Management
19 Nov 2024 by Nueng, Assistant Front Office Manager, Hotel Management
Dear JocelynThank you for your kind words.We hope to welcome you again soon.Best regards
by A verified traveler
Posted 11 Nov 2024
The staff is really helpful and the rooms are very clean and comfortable!
More of a quiet location that is not located in the most touristy part of the city.
I really liked it
Comment from Hotel Management
11 Nov 2024 by Nueng, Assistant Front Office Manager, Hotel Management
Dear Julia,Thank you for your wonderful review. We are delighted to hear that you enjoyed our helpful staff, clean and comfortable rooms, and the peaceful location.We appreciate your feedback and look forward to welcoming you back in the future.Best regards,
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Nueng, Assistant Front Office Manager, Hotel Management
Dear Nyuk Fong,Thank you for your kind review.We look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 20 Oct 2024
Great room with dining nearby. Not the easiest to walk around but would go back.
Comment from Hotel Management
20 Oct 2024 by Best regards,, Hotel Management
Dear Marc,Thank you for taking the time to share your feedback. We hope to welcome you back soon.
by A verified traveler from Hong Kong
Posted 18 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Nueng, Assistant Front Office Manager, Hotel Management
Dear Leonard,Thank you for taking the time to share your feedback. We hope to welcome you back soon.Best regards,
by A verified traveler
Posted 17 Oct 2024
broken lock on bedroom window
Comment from Hotel Management
19 Oct 2024 by Nueng, Assistant Front Office Manager, Hotel Management
Dear diar,Thank you for bringing the issue with the broken lock on the bedroom window to our attention. We sincerely apologize for the inconvenience this caused during your stay. Your safety and comfort are our top priorities, and we will address this matter promptly to ensure it doesn’t happen again. We hope to have a chance to welcome you back soon.Best regards,
by A verified traveler
Posted 9 Oct 2024
My main issue is we were charged for a pack of peanuts (we were shown a picture of it being opened even though all of the peanuts were untouched. Well.. we didn't open it so I have no idea why it s open) staff says it s open and we had to pay for it, then say we "can also not pay for it" after returning me the deposit after deducting the peanut charge of 150 baht.
Comment from Hotel Management
10 Oct 2024 by Nueng, Assistant Front Office Manager, Hotel Management
Dear Yi Kai Andy,We appreciate your comments, and we will ensure that our team is reminded of the importance of clear communication regarding charges. If there’s anything further we can do to address your concerns, please let me know.Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future.Best regards
