Ratings based on 43 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Hotels.com stepped up when resort scammed me
Posted 22 Jan 2020 on HotelsWe checked-in and were not initially aware that we were given inferior rooms (2) to what we booked. We were to have rooms overlooking pool but were given rooms in different area. It was actually brought to my attention by evening desk staff, but he was unable to explain what the first clerk had told him was the problem. He referred us to speak with daytime clerk the next day. In the meantime I looked at reservation confirmation and discovered the discrepancy. I went the next day to speak with the first clerk who stated he was working with management to get us a partial refund and to check back the 3rd day which was also our check-out day. At that time he reported that no refund would be coming, as staff went to our room on the 2nd day to offer us a change in rooms but we were not there. They did have my email and phone number, but did not attempt to reach me by those means. Obviously, I was “played.” I emailed Hotels.com and though they weren’t able to get refund from the hotel, they did apologize for the bad experience and issued a coupon for $75 to use on a future booking. Bad experience with this hotel, but thankful that Hotels.com compensated me for a bad experience. In addition, this hotel said they provided free toiletries and safe, but this was not accurate. Really is merely a sleeping room, not a hotel room (bed and desk without even a chair to go with the desk).
Comment from Hotel Management
24 Jan 2020 by RD, Hotel Management
Dear Guest, Thank you for staying with us and taking time to write a review. We really appreciate your feedback so we can use for better services we offer. Please be assured that we will continue to exert efforts in improving our services.
Have a safe journey.
Best Regards,
Reservation Department
by A verified traveler
Posted 24 Nov 2019 on Hotels
The location was excellent. And so was the service. The lounge downstairs had reasonably priced good Thai food and beers. Really liked the Tom Yum soup. I would highly recommend this place for those who are on budget and yet looking for someplace decent.
Comment from Hotel Management
25 Nov 2019 by Reservation Department, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 18 Nov 2019
Value for money as it can stay 6 for it's price.
Location, near BTS station. 7-11, McDonald's, eatery. However, the resort is in a small alley. taxi will drop you outside which you have to short walk into a small alley to reach the resort.
The toilet was clean but the shower water sink was slow to flow so when shower, the water u use is still at your feet. Three aircon was cold but if it's switched below 23 degree, the water will drips onto the bed.
The swimming pool was small but usable.
The Bangkok sky walk tower is just a stone throw away.
A few Thai massage shop are 5 min walk away.
Comment from Hotel Management
25 Nov 2019 by Reservation Department, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 27 May 2019
The location is very strategic and the staff was extremely friendly and helpful. During our stay there was electricity interruptions so they have arranged us to move to another branch in On Nut, which is further from the city and takes 5 minutes more to walk to the station.
Comment from Hotel Management
27 May 2019 by Sara, Hotel Management
Thank you for staying with us,we appreciate your feedback.
by A verified traveler
Posted 6 May 2019
Front desk staff are nice. Location convenient to Bts Chong nonsi station just one minute. Besides have King power building.
Comment from Hotel Management
10 May 2019 by Sara, Hotel Management
Thank you for staying with us,we appreciate your feedback.
by A verified traveler
Posted 27 Mar 2019 on Hotels
It’s new and very clean with basic furnishings in the room. Location is only 3 min from the BTS station which is excellent. It’s value for money
Comment from Hotel Management
8 Apr 2019 by Sara, Hotel Management
Thank you for staying with us,we appreciate your feedback.
by A verified traveler
Posted 10 Feb 2019
The location of the hotel is very near the BTS station. The only disadvantage is there isn't many eateries so you need to take the train to another location for food.
Comment from Hotel Management
8 Apr 2019 by Sara, Hotel Management
Thank you for staying with us,we appreciate your feedback.
by A verified traveler
Posted 8 Feb 2019
by A verified traveler from Hanoi, Vietnam (USA)
Posted 5 Feb 2019 on Orbitz
Hotel was alright. Upon check-in, hotel didn't have enough rooms to accommodate our bookings. However the friendly lady figured out a solution and got us our original bookings the next day.
Hotel is mostly clean. The floor can feel a bit dirty. You must bring your own toothbrush and paste. Good location as it is close to the BTS but nothing exciting in the immediate area. There is a McDonald's and Pharmacy across from the adjacent main road.
by A verified traveler from KualaLumpur, MY
Posted 31 Jan 2019
The hotel location initially was not easy to locate because it's located near a narrow road junction beside The Infinity. After getting familiar with location, resort M was very strategic location as it's very near to Chong Nonsi BTS station (only walk 100m from hotel), it's also beside the Skywalk tower. Chong Nonsi was also close to Siam Center or Platinum shopping fashion mall/ Pratunam market (a few stops of BTS train). It made our shopping trip easier :D
The room was also superb! I booked deluxe room without window, and we get free upgrade package to deluxe room with window during our stay. The room was spacious, clean and tidy, brand new facilities. There's balcony on top of the room which u need to take the stair to go up (unfortunately the balcony is not accessible due to maintenance). Another downside is our no.7 room's shower head has problem, it spilling some water everywhere.
Overall, im satisfy with the stay. Will come back to stay here again!
