Ratings based on 21 Verified Reviews
3.6 Room cleanliness
3.4 Service & staff
2.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Aug 2024
The hotel is satisfactory and offers a nice breakfast.
by A verified traveler
Posted 12 Mar 2024 on Hotels
Comment from Hotel Management
15 Mar 2024 by Muay, Hotel Management
Dear Valued Guest,Thank you for choosing Pratunam Atrium Hotel.Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day. Kindest Regards,(Pratunam Atrium Hotel Team.)
by A verified traveler
Posted 11 Mar 2024
Good
Comment from Hotel Management
12 Mar 2024 by Muay, Hotel Management
Dear Valued Guest,Thank you for choosing Pratunam Atrium Hotel.Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day. Kindest Regards,(Pratunam Atrium Hotel Team.)
by A verified traveler
Posted 16 Oct 2023
It was mediocre at best. Rooms were a lot dirtier, smaller and more broken down than how they looked in the pictures. I wasn’t expecting much but was really let down. Staff said we could keep our luggage at the hotel until our room became available. They didn’t put the luggage in the room or in a safe space until our room was ready. They left the bags in the front lobby. Don’t be deceived by the pictures, it much worse in person.
Comment from Hotel Management
18 Oct 2023 by Muay, Hotel Management
Dear Valued Guest,Thank you for choosing Pratunam Atrium Hotel.We apologize for any inconvenience caused. We welcome your comment and feedback may have for future improvement of our service. We hopefully you will come back again. We look forward to seeing you, have a wonderful day.Kindest Regards,(Pratunam Atrium Hotel Team.)
by A verified traveler
Lazy cleaning service, inattentive staff
Posted 23 Jun 2023 on HotelsThe hotel has seen better days, the walls could do with a lick of paint, the floors need deep cleaning and the cleaners need to do their job a bit more thoroughly and not leave stuff on tables like a 3-day-old cup of iced coffee that's obviously finished. I left the room to go somewhere else for 3 days and came back to find they had only just refreshed the bedsheets and nothing much else in 3 consecutive cleaning days. Lazy cleaning service.
by A verified traveler
Uncomfortable and inconvenient
Posted 7 Mar 2023 on HotelsYou need to constantly adjust the tap for the water heater in the shower, the floor is dirty, the fridge is unstable, i need to go to the front desk twice as my room card cannot access the room
by A verified traveler
Posted 23 Mar 2020
by A verified traveler
Posted 29 Feb 2020
Staff friendly
Comment from Hotel Management
2 Mar 2020 by Sicerely yours, Ms. Jackie On behalf of our team., Hotel Management
Dear Valued Guest,
Warm Greetings from Pratunam Atrium Hotel.
Thank you very much for staying with us and Thank you for your kind feedback with us.
We are looking forward to welcoming you back here at Pratunam Atrium Hotel.
by A verified traveler
Posted 13 Jan 2020
The rooms are tiny (there was about half a foot to walk around the bed) and the bed is incredibly uncomfortable, like sleeping on a wooden floor.
Very poor reception from staff and very rude - the lady who checked us in was on a personal phone call the entire time she checked us in and the man who checked us out was playing a computer game and didn't engage with us, just grunted and took the key card. The staff were also very unhelpful when we inquired about the river taxi leaving us to find our own way and ask staff in a nearby hotel who were much more helpful.
Comment from Hotel Management
6 Mar 2020 by Nancy. , Hotel Management
Dear Valued Guest, Pratunam Atrium Hotel
Thank you for staying at Gusto Hotel.
Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day Best Regards,
by A verified traveler
Posted 10 May 2024 on Hotels
Comment from Hotel Management
14 May 2024 by Muay, Hotel Management
Dear Valued Guest,Thank you for choosing Pratunam Atrium Hotel.Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day. Kindest Regards,(Pratunam Atrium Hotel Team.)
