Ratings based on 976 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
Excellent service
Comment from Hotel Management
13 Dec 2024 by Shane Langdon, Hotel Management
Hello Meghan,Many thanks for sharing your thoughts on your recent stay. I am thrilled you had a nice stay and impressed by the team excellent service deliveryWarm WishesShane LangdonGeneral Manager
by A verified traveler
Posted 10 Dec 2024
Good hotel
Comment from Hotel Management
10 Dec 2024 by Shane Langdon, Hotel Management
Hello Juan,Many thanks for your 4 star rating, and delighted you found the hotel goodWarm WishesShane LangdonGeneral Manager
by A verified traveler
Posted 9 Dec 2024
The location is convenient close to Terminal 21 Mall, MRT and TBS. The hotel is dated it's some TLC. Staff was great. The buffet was average.
Comment from Hotel Management
9 Dec 2024 by Shane Langdon, Hotel Management
Hello Lupe,Many thanks for sharing your comments on your recent stay. I am thrilled you liked the hotel location and impressed by great staff.We normally receive positive feedback on our breakfast buffet, it would be wonderful if you were able to elaborate on your feedback allowing us to improve Warm WishesShane LangdonGeneral Manager
by A verified traveler
Posted 9 Dec 2024
Helpful and friendly stuff.
Comment from Hotel Management
9 Dec 2024 by Shane Langdon, Hotel Management
Hello Meghan,Many thanks for sharing your 5 star rating. I am thrilled to hear you found the team helpful and friendlyWe look forward to welcoming you backWarm WishesShane LangdonGeneral Manager
by A verified traveler
Posted 3 Dec 2024
My child and I stayed for 4 nights in the Deluxe Corner Double Room at the Park Plaza Sukhumvit Hotel.
When making the booking (one month in advance of the check-in date), I specifically requested a well-maintained, clean, and quiet high-floor room for our stay. Unfortunately, we were assigned an 11th-floor room (considered high-floor) that faced a busy road (even after midnight) and had a very uncomfortable mattress (terrible). It is a shame because most of the hotel staff showed a welcoming attitude and provided excellent service, but the room assignment and facilities did not meet my expectations and requests.
Comment from Hotel Management
3 Dec 2024 by Shane Langdon, Hotel Management
Hello Masanobu,many thanks for sharing your thoughts on your recent stay. I am thrilled you were impressed by the hotel team and their welcoming attitude. I apologies for not able to accommodate your request, as it is a request not a guarantee. Warm WishesShane LangdonGeneral Manager
by A verified traveler
Posted 30 Nov 2024
It's a strange property. Quite tired and needs a makeover - resembles something from the 1970's but very comfortable. The pool area is lovely, the beds are amazing and the staffvare great. Walkable to the BTS, MRT and lots of restaurants and bars. Sukhumvit as an area is very busy which means there is constant road traffic noise in your room but for a central hotel it's a great place to stay.
Comment from Hotel Management
1 Dec 2024 by Shane Langdon, Hotel Management
Hello Emma,Many thanks for sharing your comments on your stay with us. I am thrilled you liked the amazing beds and great staff. I am delighted you enjoyed the rooftop pool. We look forward to welcoming you back to the hotelWarm WishesShane LangdonGeneral Manager
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Shane Langdon, Hotel Management
Hello Randel,many thanks for your 5 star ratingWe look forward to welcoming you backWarm WishesShane LangdonGeneral Manager
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
10 Dec 2024 by Shane Langdon, Hotel Management
Hello Jeff,I gather from your low rating you did not enjoy your stay. It would be wonderful if you were able to elaborate on your stay allowing us to fix and improve Warm WishesShane LangdonGeneral Manager
by A verified traveler
Posted 22 Nov 2024
Booked king bed room and they said they don't have any availability and provided twin bed. They also charged for snacks which were complentary.so overall will not stay next time.
Comment from Hotel Management
22 Nov 2024 by Shane Langdon, Hotel Management
Hello Pankaj,many thanks for sharing your comments on your recent stay. Please allow me to respond to your feedback, you made your booking last minute, same day as your stay period and no request for king bedding, due to this last minute reservation the only bedding available was twin bedding.The hotel does not promote or offer complementary snacks, i am little confused why you thought there was complementary snacks available. For the benefit of the Expedia community the hotel does have a mini bar in the rooms with a price list clearly visible. It is common for hotels to have stocked mini bar in rooms and normal practice hotels charge for this itemsWarm WishesShane LangdonGeneral Manager
by A verified traveler
Posted 20 Nov 2024
Overall a pretty good stay, with Hotel located in lively area of BKK. About 5 -7 minute walk to BTS Asok and other modes of transportation, along with Terminal 21. Room was good, comfortable bed, good rooftop pool area and very good breakfast buffet . Hard to make a real connection with workers in such a big hotel, but they were always polite. The only thing lacking is hotel needs a bit of a deep cleaning. On the surface everything is clean, but could use some TLC. Window blinds and sills, along with nooks and crannies. I would stay again with the right deal.
Comment from Hotel Management
20 Nov 2024 by Shane Langdon, Hotel Management
Hello Mark,many thanks for sharing for your impressions your recent stay. I am delighted you liked the hotel l.ocation in the hear of Bangkok entertainment precinct and delighted to see you enjoyed everything from the room to the very good breakfast. I will share your comments on our housekeeping manager regarding the window blinds and sillsWe look forward to welcoming you back to the hotelWarm WishesShane LangdonGeneral Manager
