Ratings based on 976 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Convenient and friendly staff
by A verified traveler
Posted 20 Nov 2024
Short walk from both BTS and MRT, though there are no sidewalks down the alley, so you'll probably need a taxi if you've got luggage. Reasonably clean rooms. Helpful staff. Nice (smallish) pool. Small gym with dumbbells, cardio machines, etc. The rooftop bar was a nice space to take in the views over a beer. The restaurants didn't really call to us, but the room service Thai food was surprisingly good. Very close to Emsphere, which has a decent food court.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Kanta Hanvesakul - Resident Manager, Hotel Management
Dear Emmanuel Salvador,Thank you for taking the time to rate your stay with us. We value your feedback and would love to learn more about your experience to better understand how we can improve. If you have any specific comments or suggestions, please feel free to share directly with us. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,
by A verified traveler
Posted 18 Nov 2024
Great staff beautiful hotel
Comment from Hotel Management
21 Nov 2024 by Kanta Hanvesakul - Resident Manager, Hotel Management
Dear Jeevan,Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to learn that you had a wonderful stay and enjoyed at our hotel. Thank you for the compliments for our staff, these comments will be shared with the team members and Senior Management. We look forward to welcoming you back soon!Yours sincerely,
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Kanta Hanvesakul - Resident Manager, Hotel Management
Dear Madeleine,We very much appreciate your score rating regarding your experience at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 27 Oct 2024
We stayed in a Superior room with two double beds and city view. Our overall experience was really good! Most of the staff are friendly. Some are more reserved, but still polite.
The buffet breakfast is a must. It is nice and convenient to be able to go down for breakfast before getting ready and heading out. Mix of western and eastern inspired food. There is no shortage of food or drink options. The dining area itself is lovely and comfortable.
The room was very clean and the window was huge and offered plenty of natural light. The beds were comfy and the bathroom was sleek and modern. My criticism about the room is that the TV was very outdated. Most of the channels were in Thai and did not have subtitles. It would be nice to have the option to screen share or login to streaming services - even if we need to use our personal accounts. This meant that entertainment and downtime in the room was limited.
The location of the hotel was great. A short walk from EmSphere and other shops and best of all, the Phrom Phong BTS Station. The street the hotel is on is more quiet and has wonderful spas, some street food, 7-11 convenience store and a lovely little cafe.
As two females, we walked the area during the day and at night and always felt safe. Grab cars could easily locate the hotel and the doormen and security were very helpful and friendly.
Overall a very positive stay and we are both happy with our decision to book this hotel.
Comment from Hotel Management
29 Oct 2024 by Kanta Hanvesakul - Resident Manager, Hotel Management
Dear Aoife,Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that you enjoyed your stay in our Superior room, from the comfort of the beds and city views to the convenience and variety of our breakfast buffet. We’re especially glad that you felt safe and enjoyed exploring the local area with its nearby attractions, shops, and cafes.Your feedback about the TV and entertainment options is much appreciated. We understand how important it is to have a more modern in-room experience, and we are actively looking into adding features like screen sharing and streaming service options to enhance our guests' comfort.It was our pleasure to host you, and we look forward to welcoming you back for an even better experience on your next visit!Warm regards,
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Kanta Hanvesakul - Resident Manager, Hotel Management
Dear Yit San,Thank you very much for taking the time to rate the score regarding your recent experience with us. We are very glad to learn that you had a pleasant experience. Your feedback is very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,
by A verified traveler from Houston
Posted 19 Oct 2024
The property is very well kept and the room was good sized. Everybody on the staff was nice and helpful.
Comment from Hotel Management
22 Oct 2024 by Kanta Hanvesakul - Resident Manager, Hotel Management
Dear Martin,Thank you for your kind feedback! We’re thrilled to hear that you found our property well-kept and enjoyed the spacious room. It’s wonderful to know that our staff's friendliness and helpfulness made a positive impact on your stay.We appreciate your comments and look forward to welcoming you back to Novotel Bangkok Sukhumvit 20 for another great experience!Warm regards,
by A verified traveler
Posted 18 Oct 2024
The service, and the staff members weee wonderful
Comment from Hotel Management
22 Oct 2024 by Kanta Hanvesakul - Resident Manager, Hotel Management
Dear Deonte,Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to learn that you had a wonderful stay and enjoyed at our hotel. Thank you for the compliments for our staff, these comments will be shared with the team members and Senior Management. We look forward to welcoming you back soon!Yours sincerely,
