Ratings based on 974 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
by A verified traveler
Posted 25 Dec 2024
Great place to stay when in Bangkok
Comment from Hotel Management
26 Dec 2024 by Alin, Hotel Management
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alin U.Guest Experience Manager
by A verified traveler
Posted 22 Dec 2024
Is a central in the city. Very convenient to walk n shop around the areas.
Comment from Hotel Management
26 Dec 2024 by Alin, Hotel Management
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alin U.Guest Experience Manager
by A verified traveler from Orange
Posted 19 Dec 2024
Location was excellent close to shopping centers. Walking distance to train station. Breakfast was excellent there was a variety of choices. Room was always kept clean. Staff were all nice.
Comment from Hotel Management
26 Dec 2024 by Alin, Hotel Management
Dear Valued Guest,We very much appreciate your comments regarding your stay at Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon.Sincerely,Alin U.Guest Experience Manager
by A verified traveler
Posted 16 Dec 2024
Great place to stay
Comment from Hotel Management
26 Dec 2024 by Alin, Hotel Management
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alin U.Guest Experience Manager
by A verified traveler
Posted 11 Dec 2024
Some Aircon sound in the room should fix
Comment from Hotel Management
26 Dec 2024 by Alin, Hotel Management
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alin U.Guest Experience Manager
by A verified traveler
Posted 1 Dec 2024
Room carpet could do with a clean, mini bar non existand only two bottles of water and that was it. Would prefer to see, soft dtinks, beer possibly a couple of small bottles of wine and some snacks. Basically a bit spartan. Kettle was on its way out, plug kept falling out of its socket and also you had to keep your finger on the button for it to boil, rather unsatisfactory.
Comment from Hotel Management
3 Dec 2024 by Alin, Hotel Management
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum. It is always a pleasure to receive your feedback. On the contrary, I am sorry to learn that the room cleanliness and kettle did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bangkok Platinum, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate to sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards,Alin U.Guest Experience Manager
by A verified traveler
Posted 25 Nov 2024
Great staff, excellent location. Would recommend this location to others. Very convenient to shopping and dining options. Will stay here again!
Comment from Hotel Management
3 Dec 2024 by Alin, Hotel Management
Dear Valued Guest,We very much appreciate your comments regarding your stay at Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon.Sincerely,Alin U.Guest Experience Manager
by A verified traveler
Posted 19 Nov 2024
The property is well located with a big mall in a walking dinstance
Comment from Hotel Management
19 Nov 2024 by Alin, Hotel Management
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alin U.Guest Experience Manager
by A verified traveler from Anchorage
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Alin, Hotel Management
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alin U.Guest Experience Manager
