Ratings based on 956 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 28 Nov 2024
Polite service staff. Location was perfect, centralised. Will come back again.
Comment from Hotel Management
29 Nov 2024 by Titin, Hotel Management
Dear Seet Min Charmian,Thank you for your kind words regarding our service staff and location. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back to Novotel Bangkok on Siam Square in the future soon.Sincerely, Titin Suwanthab Guest Experience Manager
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Titin, Hotel Management
Dear Mandy,Thank you very much for your feedback regarding your recent stay. It was such a pleasure hosting you and we look forward to welcoming you back in the near future.Sincerely,Titin SuwanthabGuest Experience Manager
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Titin, Hotel Management
Dear Sherron,We truly appreciate your feedback regarding your recent stay. I am glad you were able to enjoy everything we have to offer and look forward to welcoming you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager
by A verified traveler
Posted 22 Nov 2024
Proximity to a lot of shopping malls and eateries.
Comment from Hotel Management
25 Nov 2024 by Titin, Hotel Management
Dear Wei Ming,Thank you for your positive feedback regarding our hotel's convenient location near shopping malls and eateries. We are delighted that you enjoyed your stay with us and hope to welcome you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager
by A verified traveler
Posted 22 Nov 2024
Excellent service
Comment from Hotel Management
25 Nov 2024 by Titin, Hotel Management
Dear Orawan,Thank you for your kind words regarding our service. We are delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you again very soon.Sincerely,Titin SuwanthabGuest Experience Manager
by A verified traveler
Posted 21 Nov 2024
1. Hotel need renovation
2. Water (shower) supply/pressure was weak
3. Bathroom socket was dusty
4. Housekeeping service was not consistent, no big towel in the first day, no small towel in the 2nd and 3rd day
5. Sound proofing was very bad which made me not sleeping well
6. When people closing their door, it made vibration of my door, it's very annoying specifically in late night.
7. Excellent location
8. Buffet breakfast was good with a lot of varieties
Comment from Hotel Management
25 Nov 2024 by Titin, Hotel Management
Dear Lau Kam Wai,Thank you for sharing your feedback regarding your recent stay with us. We sincerely appreciate your comments about our location and buffet breakfast offerings. However, we regret to learn that your experience was not as expected due to the conditions of the room and the inconsistencies in housekeeping service. Your comments regarding the water pressure and soundproofing have been noted, and we will consider them for future improvements. We value your insights as they help us enhance our services. Thank you once again for your review, and we hope to have the opportunity to welcome you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager
by A verified traveler
Posted 21 Nov 2024
Overall great service and hostility is fantastic!
Comment from Hotel Management
21 Nov 2024 by Titin, Hotel Management
Dear Chi,Thank you for sharing your experience with us. I am delighted to learn that you had a wonderful stay and the overall experience met your expectations. Our dedicated staff takes pride in providing exceptional service, and it's great to hear that they made your stay fantastic.Thank you again for staying with us and we look forward to welcoming you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
by A verified traveler
Posted 19 Nov 2024
The hotel is next to 4 major malls all within 10 minutes walk, I really enjoyed walking on the sky bridge which is a 2 minute walk.
The room was nice and facilities of the hotel are great, there's a nice gym and pool as will as a good restaurant but dining options are endless in the area, overall it is a good place to stay if you're thinking of doing some shopping
Comment from Hotel Management
20 Nov 2024 by Titin, Hotel Management
Dear Mahmood, Thank you for sharing your positive feedback. We are delighted to hear that you enjoyed the convenient location near major malls and the sky bridge experience. It's great to know that you found the room comfortable and enjoyed our facilities like the gym and pool. We appreciate your kind words regarding our restaurant. We agree that the dining options in the area are abundant. Thank you again for staying with us. We look forward to welcoming you back for another enjoyable stay. Sincerely, Titin Suwanthab Guest Experience Manager
by A verified traveler
Posted 18 Nov 2024
right in center of shopping malls. The best to travel by sky train. Hotel is quite old and needs to get renovated asap… parking lot is very stiff and scary and so dusty.. no elevator to the lobby.
Breakfast is not so special, not so variety:)
Comment from Hotel Management
20 Nov 2024 by Titin, Hotel Management
Dear Sruth, Thank you for sharing your feedback. We appreciate your comments and will take them into consideration. We strive to provide a pleasant stay for all our guests and hope to have the pleasure of welcoming you again very soon.Sincerely,Titin SuwanthabGuest Experience Manager
