Ratings based on 314 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
The pool was dirty. Bearly a gym. Overpriced bar and weed shop. No pans or dishes in our suite. So no point in a stove or kichen sink. Drains did not work well. The balcony was dirty and not groomed well. Lights outside did not work. Definitely a 3 star hotel running other businesses. Not 4 stars at all!
Comment from Hotel Management
9 Dec 2024 by Bun, Hotel Management
Dear Brandon, Thank you, for the time to share your valuable feedback is highly appreciated. Please accept our heartfelt apologies for any problems you encountered during your stay. I can assure you that these issues will be raised with the relevant department managers to ensure we provide each of our guests with the highest level of services and products. We apologies for the inconvenience. However, the Bar and Weed shop are not the hotel outlet. We will organize to inform them according to the significance of the revamping. We strive to always deliver here at Metropole Bangkok. We value your support and comments and hope to serve you again on your future trips to our hotel.Thank you and best wishes,Bun KengaksornHotel Operation Manager
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Bun, Hotel Management
Dear Yuichiro, We very much appreciate your comments regarding your stay at Metropole Bangkok. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornHotel Operation Manager
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
9 Dec 2024 by Bun, Hotel Management
Dear Andrew, We very much appreciate your comments regarding your stay at Metropole Bangkok. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornHotel Operation Manager
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Bun, Hotel Management
Dear Sanjay, We very much appreciate your comments regarding your stay at Metropole Bangkok. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornHotel Operation Manager
by A verified traveler
Posted 4 Nov 2024
This property is a great value for the money.
Comment from Hotel Management
14 Nov 2024 by Bun, Hotel Management
Dear Jim, We very much appreciate your comments regarding your stay at Metropole Bangkok. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornHotel Operation Manager
by A verified traveler from Girdwood
Posted 4 Nov 2024
Not sure why this property is marked so high? Upon arrival our hopes were high, as the lobby had a charming rustic feel and they gave us a beautiful flower/swan arrangement in the room. Those hopes quickly diminished. Upon check-in we were given no information whatsoever besides “here are your keys.” No information about breakfast options, the fact that they DON’T have a restaurant (just a bar), where the pool or fitness room were located, or the fact that that have a “men’s only?” spa and oh yeah, a night club that bumps blaring music until 4am every single night. Not only that, our room was located on the side above the club- please put future long-term guests in a room FAR away from the club as it woke us up every single night. There was water damage on the wall of our room by the bathroom, the bathroom doors wouldn’t even close all the way, so no privacy, and the shower design was so poor that the ledge filled with water and ran out onto the floor every time you shower. The “kitchen” was not stocked with anything, not a single thing that could make it a usable kitchen. And, the laundry machine was not provided with laundry soap. We stayed 6 nights, and even stayed at another hotel for 1 night that was better. We have traveled all over the world and this hotel rating does not live up to its standards of 4.5 stars. We have pictures of all of our room complaints.
Comment from Hotel Management
14 Nov 2024 by Bun, Hotel Management
Dear Michelle, Thank you, for the time to share your valuable feedback is highly appreciated. Please accept our heartfelt apologies for any problems you encountered during your stay. I can assure you that these issues will be raised with the relevant department managers to ensure we provide each of our guests with the highest level of services and products. We apologies for the inconvenience. We will organize them according to the significance of the revamping. We strive to always deliver here at Metropole Bangkok. We value your support and comments and hope to serve you again on your future trips to our hotel.Thank you and best wishes,Bun KengaksornHotel Operation Manager
by A verified traveler
Posted 17 Jul 2024
Staff nicely
Comment from Hotel Management
31 Jul 2024 by Bun, Hotel Management
Dear Thuyet,We very much appreciate your comments regarding your stay at Metropole Bangkok. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornHotel Operation Manager
by A verified traveler
Posted 21 May 2024
Feels like a former 6 star hotel that's still fantastic, just a touch dated, however fantastic still. Little things like the digital light switches don't work perfectly and are a bit touchy. The furniture is so cool, and the room layout is excellent, the pool is basic as is the gym. The Sauna and Spa would be excellent however I couldn't easily figure out how to use them and I doubt the water heats up immediately. So the features and feel are really cool, just feels like a few things need to be maintained.
Cheers
Comment from Hotel Management
21 May 2024 by Bun Kengaksorn, Hotel Management
Dear Blain,Thank you, for the time to share your valuable feedback is highly appreciated. Please accept our heartfelt apologies for any problems you encountered during your stay. I can assure you that these issues will be raised with the relevant department managers to ensure we provide each of our guests with the highest level of services and products. We acknowledge your concern about the hotel facilities. We apologies for the inconvenience. We will organize them according to the significance of the revamping. We strive to always deliver here at Metropole Bangkok. We value your support and comments and hope to serve you again on your future trips to our hotel.Thank you and best wishes,Bun KengaksornHotel Operation Manager
by A verified traveler
Posted 12 May 2024
I was staying there on a Monday night, and there was very loud music coming from somewhere. I called the front desk and asked them where the very loud music was coming from and they told me coming from their very own bar. They said the owner really liked having the bar open to 4 AM every night. .
So I got very little sleep.
I wouldn't stay there again.
Comment from Hotel Management
14 May 2024 by Bun Kengaksorn, Hotel Management
Dear John,Thank you, for the time to share your valuable feedback is highly appreciated. Please accept our heartfelt apologies for any problems you encountered during your stay. I can assure you that these issues will be raised with the relevant department managers to ensure we provide each of our guests with the highest level of services and products. We acknowledge your concern about the noise from our bar. We apologies for the inconvenience. We will organize them according to the significance of the revamping. We strive to always deliver here at Metropole Bangkok. We value your support and comments and hope to serve you again on your future trips to our hotel.Thank you and best wishes,Bun KengaksornHotel Operation Manager
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
14 May 2024 by Bun Kengaksorn, Hotel Management
Dear Tanasutharomnee,We very much appreciate your comments regarding your stay at Metropole Bangkok. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornHotel Operation Manager
