Ratings based on 28 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Mar 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Supattra C., Hotel Management
Dear Kim,Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon.Stay Savvy,
by A verified traveler
Posted 9 Dec 2023
Booked a room in this hotel for two weeks and at the first few hours is not a 4 star hotel.
Good things about the hotel: the room and bed was clean and staff were friendly.
Awful things: the re was an orange mold all over the bathroom. Been asked to be clean and they just wipe the mold with tissue! Been asked to shorten my stay and have an early check out but they refused to accepted! For my personal health and safety was out of choice to go to the 7leven and buy cleaning stuff and wash the bathroom to at least not getting sick during my stay!!!! The buffet was so small. The gym had a serious air conditioning issue and was a terrible smell inside. Hotel had an app that was promoting in the TVs home page. Installed the app, booked two massages and went to service desk to confirm. Also, booked two tours with the same App. At the day was expecting massage been told there is not such a massage service available and nor tour and need to go find myself outside of the hotel!! Don’t even install the App there is no service behind. In summary bed was clean and nothing more to mentioned. If you are looking for a motel and don’t care about the mold and bad smells consider Maitria.
Comment from Hotel Management
14 Dec 2023 by Tanasak, Hotel Management
Dear SamanColiaie, Thank you very much and appreciate to sharing your feedback about your experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times and we welcome suggestions such as yours as they indicate the areas by checking the room and the gym but found all good.Regarding of your early check out, as you booked the room with a special promotions rates so this room rates are non-refundable and we are sorry if this is make you disappointed.We will continue in our improvement efforts to provide excellent service and products to our guests and I look forward to welcoming you again to Maitria Hotel Rama 9 - A Chatrium Collection. In the meantime, if there is anything further I can assist you with, please do not hesitate in contacting me.
by A verified traveler
Posted 23 Oct 2023 on Hotels
Bathrooms smelled like sewage, mosquitoes in the restaurant, and smart tv was not compatible with Apple devices
Comment from Hotel Management
23 Nov 2023 by Tanasak, Hotel Management
Dear Jarrett,Thank you very much for your review and we 've noted your review and we will look into it.Best regards,
by A verified traveler
Posted 6 Oct 2023 on Hotels
Comment from Hotel Management
23 Nov 2023 by Tanasak, Hotel Management
Dear Reynier,Thank you very much for your great feedback and we look forward to welcome you back again.Best regards,
by A verified traveler
Posted 7 Sep 2023
This was a nice enough hotel. The staff was great and very friendly. The location was not convenient at all. Taxis barely came down the road and the main road was hard to get a taxi due to no where to turn off and pick up passengers. The distance to my desired destination was close, but there was no sidewalk to make it walkable. There were no restaurants or food carts anywhere in sight.
Comment from Hotel Management
13 Sep 2023 by John, Hotel Management
Dear Crystal,Thank you very much for your feedback and we look forward to welcome you back again.Best regards,
by A verified traveler
Posted 30 Jun 2023
Comment from Hotel Management
2 Jul 2023 by Annie , Hotel Management
Hi Michael,Thanks so much for your 5 stars rating!Stay Savvy,
by A verified traveler
Posted 31 May 2023
Comment from Hotel Management
2 Jul 2023 by Annie, Hotel Management
Hi Elias,Thanks a mil for your 5 stars rating!Stay Savvy,
by A verified traveler
Posted 28 Apr 2023
Peaceful and clean environment. Impressed with the friendly staffs in the reception & cafe. Special credits goes to the restaurant manager, Mr. Sompthon who was friendly and communicates with all the guests very well. Overall, we enjoyed our stay here and would recommend this hotel to others.
No negative comments so far only that most of the taxi drivers are bot familiar with this hotel when we took a ride with them.
Comment from Hotel Management
28 Apr 2023 by Annie Pop., Hotel Management
Hi Eswary,Thank you very much for your kind review and Khun Somthop is the great Maitria Pride who lives our Core Values alive.We look forward to welcoming you back again next time!Stay Savvy,
by A verified traveler
Posted 9 Apr 2023
I stayed here for over 3 weeks whilst recovering from having an operation nearby. I absolutely recommend this hotel. The location was in a nicer,more quiet and greener area of Bangkok. Rooms were very spacious and comfortable. Staff were friendly and accommodating. Special thanks to the lady on reception that helped me a lot and arranged to bring breakfast to my room, to the friendly guys working in the restaurant and to the manager who regularly made sure everything was okay. I will use this hotel next time I visit!
Comment from Hotel Management
9 Apr 2023 by PK, Hotel Management
Dear Mr. Harvey Michael,Thank you so much for sharing your experience and taking the time to leave such a positive review after your recent stay. I am pleased to hear you felt comfortable and that we met your expectation with all of the staff's services. We look forward to welcoming you back in the near future.Pongphan K.
by A verified traveler
Posted 9 Apr 2023
I stayed here for over 3 weeks whilst recovering from having an operation nearby. I absolutely recommend this hotel. The location was in a nicer,more quiet and greener area of Bangkok. Rooms were very spacious and comfortable. Staff were friendly and accommodating. Special thanks to the lady on reception that helped me a lot and arranged to bring breakfast to my room, to the friendly guys working in the restaurant and to the manager who regularly made sure everything was okay. I will use this hotel next time I visit!
Comment from Hotel Management
9 Apr 2023 by PK, Hotel Management
Dear Mr. Harvey Michael,Thank you so much for sharing your experience and taking the time to leave such a positive review after your recent stay. I am pleased to hear you felt comfortable and that we met your expectation with all of the staff's services. We look forward to welcoming you back in the near future.Pongphan K.
