Ratings based on 413 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Very nice and helpful staff. However housekeeping has not clean the room thoughtfully, the water still left in the water bottle and dusty in room after cleaning up.
Comment from Hotel Management
14 Dec 2024 by Jaa Nucharee Suksangchan, Hotel Management
Dear Khun Gladys,Thank you for choosing to stay at Hotel JAL City Bangkok, and for your kind words about our staff. We are delighted to hear that you found our team to be helpful and friendly.However, we sincerely apologize for the housekeeping issues you encountered. Your feedback regarding the water bottle and the dust in the room after cleaning has been noted, and we take this matter seriously. We will reinforce the importance of thorough cleaning with our housekeeping team to ensure that such oversights do not happen again. We are committed to providing a more comfortable and clean environment for our guests.We greatly appreciate your valuable feedback, and we will work hard to improve our service. We hope to have the pleasure of welcoming you back to Hotel JAL City Bangkok in the near future.Sincerely,Hotel JAL City Bangkok
by A verified traveler from Palo Alto
Posted 9 Dec 2024
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Comment from Hotel Management
11 Dec 2024 by Jaa Nucharee Suksangchan, Hotel Management
Dear Value Guest,Thank you very much for your comment and rating, and for sharing your experience at Hotel JAL City Bangkok. We truly appreciate the time you've taken to provide us with your valuable feedback. Please know that your input is essential to us, as we continuously strive to improve our products and services to ensure a better experience for all our guests.We are grateful for your continued patronage and look forward to welcoming you again on your next visit.Best regards,Hotel JAL City Bangkok
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Jaa Nucharee Suksangchan, Hotel Management
Dear Value Guest,Thank you very much for your comment and rating, and for sharing your experience at Hotel JAL City Bangkok. We truly appreciate the time you've taken to provide us with your valuable feedback. Please know that your input is essential to us, as we continuously strive to improve our products and services to ensure a better experience for all our guests.We are grateful for your continued patronage and look forward to welcoming you again on your next visit.Best regards,Hotel JAL City Bangkok
by A verified traveler
Posted 6 Dec 2024
全体的にとても良いホテルでした。トンロー駅からホテルニッコーを経由する行き方だとスーツケースがあっても楽に移動できます。一つだけバスタブがあるのに栓が閉まらず湯船に浸かれなかったのが残念でした。
Comment from Hotel Management
11 Dec 2024 by Jaa Nucharee Suksangchan, Hotel Management
尊敬するお客様、この度はHotel Nikko Bangkokにご滞在いただき、誠にありがとうございます。また、ホテルの立地や移動のしやすさについてご満足いただけたこと、大変嬉しく思います。しかしながら、バスタブの栓に関してご不便をおかけし、誠に申し訳ございませんでした。お客様に快適な滞在を提供するために、早急に改善策を講じさせていただきます。貴重なご意見をいただき、ありがとうございます。またのご利用をスタッフ一同、心よりお待ち申し上げております。次回はさらにご満足いただけるよう、努力してまいります。敬具Hotel Nikko Bangkok
by A verified traveler
Posted 28 Nov 2024
The hotel is very clean, very nice, safe, it does not have a pool on site. You have to walk across to another hotel to use the pool. It’s very clean very safe. That’s the good thing about.
Comment from Hotel Management
11 Dec 2024 by Jaa Nucharee Suksangchan, Hotel Management
Dear Khun Jon A,Thank you for your feedback. We're pleased to hear that you found the hotel clean, nice, and safe. We truly appreciate your kind comments.Regarding the pool, we apologize for any inconvenience caused by the need to walk across to another hotel to use the facilities. We appreciate your understanding and will continue to provide a safe and comfortable stay for our guests.We hope to welcome you again soon.Best regards,Hotel JAL City Bangkok
by A verified traveler
Posted 22 Nov 2024
Solid all round. The shower was a bit weird as the pressure changed every minute or so. But the rest of it was great. It was probably more catered towards people from japan then Australia but i had no issue with it. Staff were very friendly and helpful. Very close to train station and plenty of food options.
Comment from Hotel Management
11 Dec 2024 by Jaa Nucharee Suksangchan, Hotel Management
Dear Khun Billie,Thank you for sharing your feedback with us. We are glad to hear that you had an overall great experience at Hotel JAL City Bangkok. We sincerely apologize for the issue with the shower pressure, and we will have our maintenance team investigate this matter to ensure it is resolved.It's wonderful to know that you found the staff friendly and helpful, and that the location and nearby food options were convenient for you. We always aim to cater to the needs of all our guests, and we truly appreciate your understanding.We hope to welcome you back to our hotel in the future for an even better experience.Best regards,Hotel JAL City Bangkok
by A verified traveler
Posted 20 Nov 2024
Nice hotel. Lovely room. Nice service.
Comment from Hotel Management
11 Dec 2024 by Jaa Nucharee Suksangchan, Hotel Management
Dear Khun Kevin,Thank you for your kind feedback! We are thrilled to hear that you enjoyed your stay at Hotel JAL City Bangkok and appreciated the room and service. Your satisfaction is our top priority, and we look forward to welcoming you again on your next visit.Best regards,Hotel JAL City Bangkok
by A verified traveler
Posted 4 Nov 2024
My family and I had an exceptional stay. Starting from check-in our experience was wonderful. The rooms are clean, the gym is well equipped and guests can use the swimming pool at a nice hotel less than a 1 min walk away. All asian clientele. Special thanks to Orive, Alex, Petch and Nan at the front desk for their hospitality and professionalism.
Comment from Hotel Management
22 Nov 2024 by Jaa Nucharee Suksangchan, Hotel Management
Dear Khun Christopher,Thank you so much for your kind words! We are thrilled to hear that you and your family had an exceptional stay with us. It's wonderful to know that you enjoyed our clean rooms, well-equipped gym, and the convenience of the nearby swimming pool.We will be sure to pass along your special thanks to Drive, Alex, Petch, and Nan—they will be delighted to know their hospitality and professionalism made a positive impact on your experience.We truly appreciate your feedback and hope to welcome you and your family back for another great stay soon!Warm regards,Hotel JAl City Management Team
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Jaa Nucharee Suksangchan, Hotel Management
Dear Norikazu,Thank you for taking the time to give review score concerning your experiences during your recent stay at Hotel JAL City Bangkok. Please rest assured that any guest’s feedback score or comment on the review have been addressed management and appropriate actions are taken to prevent another occurrence with any other guests in the future. Best regards,Hotel JAL City Bangkok.
by A verified traveler
Posted 18 Sep 2024 on Hotels
Comment from Hotel Management
22 Sep 2024 by Jaa Nucharee Suksangchan, Hotel Management
Dear Noramasa,Thank you very much for your detailed review of your recent stay at Hotel JAL City Bangkok.It is a pleasure to read about your stay with us and we are pleased to hear that had an enjoyable & comfortable overall stay and I will also convey this to the team as it serves as a lovely motivation to continue our ongoing pursuit for service excellence.Thank you once again for recommending us and please do let us know when we can assist with any future bookings here with us as we look forward to seeing you again soon!Best regards,Hotel JAL City Bangkok.
