Ratings based on 949 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Great location, close to MRT and BTS. Great breakfast options, Indian chef Puran Singh provided excellent service. Overall service provided by all the staff was excellent.
by A verified traveler
Posted 10 Dec 2024
Amazing hotel in the heart of Bangkok. Food options are incredible in the hotel; especially, thr seafood buffet. A very nice mall is literally across the street. This will be my home in Bangkok!
Comment from Hotel Management
11 Dec 2024 by Sara, Hotel Management
Dear Valued guest,Thank you for your wonderful feedback. We’re thrilled to hear that food options are incredible in the hotel especially the seafood buffet. Providing an exceptional experience is always our top priority, and it’s incredibly rewarding to know we succeeded in making your visit memorable.We hope to have the pleasure of welcoming you back for another excellent stay in the future.Warm regards,Nuchsara SapimaiGuest Experience Manager
by A verified traveler
Posted 30 Oct 2024
Not standard Hilton quality. Breakfast must be improved. Very unsatisfactory, insufficient. Not many options for European taste. AC of the gym was not working properly. They couldn’t fix it during 5 days. Hard to breathe condition.
Comment from Hotel Management
6 Nov 2024 by Sara, Hotel Management
Dear Valued guest,Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. We take your comments regarding the breakfast options and gym facilities seriously and will work closely with our team to ensure improvements are made. Your feedback about the air conditioning in the gym is particularly concerning, and we regret that we were unable to resolve the issue during your stay.We truly value your input as it helps us improve our services for future guests. We hope to have the opportunity to welcome you back and provide a stay that reflects the high standards you expect from Hilton.Warm regards,Nuchsara SapimaiGuest Experience Manager
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Sara, Hotel Management
Dear Valued guest,Thank you for taking the time to rate your experience with us. Your feedback is valuable to us as it helps us understand how we're doing and how we can improve. While we're pleased to see your rating, we also welcome any comments or suggestions you may have to enhance your experience further. We're committed to providing exceptional service and ensuring your stay with us is memorable.We look forward to welcoming you back and exceeding your expectations in the future.Thank you for choosing Hilton Bangkok Grande Asoke.Warm regards,Nuchsara SapimaiGuest Experience Manager
by A verified traveler
Posted 28 Oct 2024
Excellent stay & location
Comment from Hotel Management
29 Oct 2024 by Sara, Hotel Management
Dear Valued guest,Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent stay and enjoyed our convenient location.We look forward to welcoming you back for another memorable experience.Warm regards,Nuchsara SapimaiGuest Experience Manager
by A verified traveler from Sg Buloh
Posted 24 Oct 2024
All was good…until after I checked out. After 4 weeks, the hotel still holds Baht3000 deposit on my credit card. This shows the hotel does not complete their check out procedures properly.
Comment from Hotel Management
28 Oct 2024 by Jaa, Hotel Management
Dear Brian Chung Giet Thian,Thank you for your review.It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, please accept our most sincere apologies for the shortcoming you have experienced for the deposit refund process. We will be reviewing your feedback as a team and looking at the necessary changes in the near future.Best regards,Nuchsara SapimaiGuest Relations Manager
by A verified traveler
Posted 15 Oct 2024
Good
Comment from Hotel Management
16 Oct 2024 by Sara, Hotel Management
Dear Valued guest,Thank you for taking the time to leave such a positive review of your recent stay with us! We are thrilled to hear that you had an enjoyable experience and that our hotel met your expectations.Your kind words are greatly appreciated. We take great pride in providing exceptional service to all our guests, and it's wonderful to know that our efforts have made your stay memorable.We hope to have the pleasure of welcoming you back soon for another fantastic stay.Warm regards,Nuchsara SapimaiGuest Experience Manager
by A verified traveler from BELMONT
Posted 13 Oct 2024
The property is uniquely central to BKK with restaurants & malls within close walking distance. If taking a taxi be prepared for a bit more traffic when leaving the city central.
Comment from Hotel Management
14 Oct 2024 by Sara, Hotel Management
Dear Khun David,Thank you for sharing your feedback! We’re glad you enjoyed our convenient, central location in Bangkok, with easy access to nearby restaurants and malls.As you mentioned, traffic can sometimes be challenging when leaving the city center, especially during peak hours. We appreciate your understanding and hope this didn’t affect your overall experience too much.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Nuchsara SapimaiGuest Experience Manager
by A verified traveler from Sywell Road
Posted 11 Oct 2024
Awesome stay in good location. Would recommend for visits to Bangkok.
MRT is about 5 mins away.
Easy to commute about.
Staff are very service oriented
Comment from Hotel Management
14 Oct 2024 by Sara, Hotel Management
Dear Khun Ricky,Thank you for your wonderful review. We’re thrilled to hear that you had an awesome stay and found our location convenient for your visits to Bangkok.It's great to know that the nearby MRT station made commuting easy for you, and we truly appreciate your kind words about our team member. We strive to provide a welcoming and helpful environment for all our guests.Thank you for recommending us, and we look forward to welcoming you back on your next visit.Warm regards,Nuchsara SapimaiGuest Experience Manager
by A verified traveler
Posted 2 Oct 2024
A bit dated property and too humid inside the guest room compared to other competitors'. Nevertheless staff are so kind and willing to offer helps, it's very satisfied.
Comment from Hotel Management
3 Oct 2024 by Jaa, Hotel Management
Dear Donghoon Cho,We are delighted to read that you enjoyed your stay at Hilton Bangkok Grande Asoke. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Nuchsara SapimaiGuest Relations Manager
