Ratings based on 983 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Awesome pool and really good gym. Breakfast buffet changes its selection daily which is good. Staff very efficient and friendly. Finally, cant beat the location, right on the BTS and the three emporia malls
Comment from Hotel Management
20 Nov 2024 by Chatchawan Napawan, Hotel Management
Dear Lawrence,Greetings from Emporium Suites by Chatrium.First and foremost, thank you for taking some of your precious time to write such a nice review on this platform and share the experience of your stay with all the other readers on this platform.It is fantastic to read that our hotel met your expectations and that we were able to positively enhance your stay in Bangkok.We hope to see you again at some point in the future as a valued Emporium Suites by Chatrium guest.Sincerely yours,Chatchawan NapawanGeneral Manager
by A verified traveler
Posted 18 Nov 2024
We liked the location on Sukhumvit rd, close to the shopping centres. The staff were friendly. The pool looks although didnt get to use. Dislikes: This is not a 5 star property, room is looking tired, lifts, 3 of of, 1 not working the whole time are painfully slow and really make a big impact on enjoying your stay. The buffet breakfast is very small, very few options for a 5 star hotel. Especially considering all other 5 star hotels close by who are far more superior. For over $500 AUD for 2 nights there are so many better options close by.
I wont be returning.
Comment from Hotel Management
18 Nov 2024 by David, Hotel Management
Dear Carol,Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciated our convenient location on Sukhumvit Road, close to shopping centers, and that our friendly staff made a positive impression.However, we’re truly sorry to hear that some aspects of your stay did not meet your expectations. We apologize for the issues with the lifts and the condition of the room. Please know that we are actively working on improvements to ensure our facilities and rooms are in the best possible condition for our guests.We also regret that the breakfast offerings did not meet your expectations. Your comments regarding the variety will be reviewed so that we can offer a more satisfying experience for our future guests.We understand your concerns, and we deeply value your honest feedback as it helps us improve. While we’re sorry that you won’t be returning, we hope that you’ll reconsider in the future and allow us the opportunity to provide you with a better experience.Yours sincerely,David George VileoFront Office Manager
by A verified traveler
Posted 17 Nov 2024
It was not our first stay in this hotel and we were looking forward to it .The hote litself was gochexk in ,to service at the restaurant was far from friendly whicis unusual in Thailand
Comment from Hotel Management
18 Nov 2024 by David, Hotel Management
Dear DOMINIQUE,Thank you for returning to Emporium Suites and for sharing your thoughts about your recent stay. We greatly value our repeat guests and appreciate your loyalty to our hotel.While we are pleased to hear that you looked forward to your stay, we are truly sorry that certain aspects did not meet your expectations. Your comments regarding the check-in process and the service at our restaurant have been noted. We strive to provide warm and attentive service, and it’s disappointing to learn that this was not your experience.Please rest assured that your feedback has been shared with the relevant teams to ensure we address these concerns promptly and maintain the high level of hospitality that Thailand is known for.We sincerely hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience.Yours sincerely, David George Vileo Front Office Manager
by A verified traveler
Posted 15 Nov 2024
Nice hotel, very large sized rooms and polite staff would recommend
Comment from Hotel Management
18 Nov 2024 by David, Hotel Management
Dear Harry,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay at Emporium Suites and appreciated our spacious rooms and polite staff.Your recommendation means a great deal to us, and it’s truly rewarding to know that we met your expectations. We look forward to welcoming you back for another memorable stay in the future.Yours sincerely, David George Vileo Front Office Manager
by A verified traveler
Posted 13 Nov 2024
Thank for your hotel to provide free birthday's cake to us
Comment from Hotel Management
14 Nov 2024 by Chatchawan Napawan, Hotel Management
Dear WING CHEONG,Greetings from Emporium Suites by Chatrium.First and foremost let us thank you for sparing your precious time to share your stay experience on this platform. We are delighted to hear that you enjoyed your stay to the fullest.It is always nice to hear that our efforts and passion for hospitality are not only expected but also appreciated and your words will be shared with my entire team.We truly appreciate your custom and hope on your next visit to Bangkok we may have the pleasure of welcoming you once again to Emporium Suites by Chatrium.Yours sincerely,Chatchawan NapawanGeneral Manager
by A verified traveler
Posted 5 Nov 2024
Great location, friendly staff and good shopping mall very close by
Comment from Hotel Management
6 Nov 2024 by David, Hotel Management
Dear Ronnie,Thank you for sharing your positive experience at Emporium Suites! We are delighted to know that our convenient location, friendly team, and proximity to the shopping mall contributed to a memorable stay.Our team is passionate about providing warm and attentive service, and we’re thrilled that this made a difference in your experience. We’re also glad you enjoyed the nearby shopping options, as we know our location offers excellent access to some of Bangkok’s best shopping and entertainment.We hope to welcome you back soon for another wonderful stay. Should you need any assistance in the future, please don’t hesitate to reach out.Yours sincerely, David George Vileo Front Office Manager
by A verified traveler
Posted 5 Nov 2024
Nice place and very convenient to the shopping malls and BTS train line, but the hotel is a little bit pricey and a bit old. My disappointment is breakfast.
Comment from Hotel Management
6 Nov 2024 by David, Hotel Management
Dear Khun Chorthip,Thank you for sharing your experience with us at Emporium Suites. We’re delighted to hear that our convenient location near the shopping malls and BTS train line added to the enjoyment of your stay.We apologize for any disappointment regarding breakfast and understand how important this aspect is to a memorable stay. Your feedback is invaluable, and we’ll be reviewing your comments with our team to explore ways we can improve the breakfast selection and experience. Additionally, we recognize that maintaining fresh, updated surroundings is essential, and we are currently evaluating opportunities for upgrades to enhance our guests' experience.We appreciate your honest feedback and hope to have the chance to welcome you back with improvements. Please feel free to reach out directly should you decide to stay with us again, as we’d love to ensure a seamless experience.Yours sincerely, David George Vileo Front Office Manager
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Chatchawan Napawan, Hotel Management
Dear MICHAEL,Greetings from Emporium Suites by Chatrium.Thank you for your precious time to share your stay experience on this platform. I am thrilled to read that you have such a great time with our facilities and services.We truly hope it will not be too long before we have the pleasure of welcoming you back at Emporium Suites by Chatrium.Yours sincerely,Chatchawan NapawanGeneral Manager
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Chatchawan Napawan, Hotel Management
Dear Roy,Greetings from Emporium Suites by Chatrium.Thank you very much for your high ratings review you have given us. We are thrilled to learn that you had such a wonderful time at our hotel.We are looking forward to hopefully welcoming you back in the near future.Sincerely yours,Catchawan NapawanGeneral Manager
