Ratings based on 991 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
The food was good, staff was professional and located near BTS Transportation Center.
Comment from Hotel Management
29 Oct 2024 by Khata-Cluster General Manager, Hotel Management
Dear Carolyn,Thank you very much for your comment, we are really appreciated to learn that our food and staff services are matched your expectation. We will share the comment with concerned department to keep them with good work accordingly. with best regards,
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Khata Cluster General Manager, Hotel Management
Dear Victor,Thank you very much for your score, we are really appreciated with the comment and we hope that our service and facilities are matched your expectation.We are looking forward to welcoming you back soon.with best regards,
by A verified traveler
Posted 14 Sep 2024
It’s a good experience !
Comment from Hotel Management
17 Sep 2024 by Khata, Hotel Management
Dear Guest user, Greetings from Cross Vibe Bangkok Sukhumvit, we hope you had a pleasant stay with us throughout the period. First of all, thank you for your time to share us the positive comment which keeps us strive for better service to exceeding your expectation. Your comment will be shared to the team to keep up with good services. If there's anything we can assist you to have more comfortable stay, please do not hesitate to contact us accordingly. looking forward to welcoming you again soon, Cluster General Manager
by A verified traveler
Posted 25 Jul 2024 on Hotels
Lovely stay, very nice place, easily accessible for train to get around. Staff very helpful, especially Fluke who gave us tips and showed us places to go for the rest of our trip throughout the country. Thanks!
Comment from Hotel Management
26 Jul 2024 by Khata, Hotel Management
Dear Valued guest,We would like to thank you for sharing the great experience of your recent stay at Cross Vibe Bangkok Sukhumvit.Your valued feedback will help us to improve our performance and attain our objective which is to thoroughly delight all our guests.We would like to take this opportunity to thank you again for staying with us and look forward to welcoming you again for a more pleasurable experience.With best regards,General Manager
by A verified traveler
Posted 14 Jun 2024
All are good except air conditioner unit not cool enough, blower not cleaned hence low air blow. The room are still warm and moderate cold after few hours of operation..only get chill after midnight
Comment from Hotel Management
15 Jun 2024 by Khata, Hotel Management
Dear Valued guest,We would like to thank you for sharing the great experience of your recent stay at Cross Vibe Bangkok Sukhumvit.Your valued feedback will help us to improve our performance and attain our objective which is to thoroughly delight all our guests.We would like to take this opportunity to thank you again for staying with us and look forward to welcoming you again for a more pleasurable experience.With best regards,General Manager
by A verified traveler
Posted 13 Jun 2024 on Hotels
Very helpful and polite staff.
Comment from Hotel Management
13 Jun 2024 by Khata Cluster General Manager, Hotel Management
Dear Valued guest,Greetings from Cross Vibe Sukhumvit Bangkok! First of all, thank you for your review regarding our service and staff. We would like to thanks for the comment that helps us improve our service to be exceeding expectation ready for your next stay.We are looking forward to welcoming you back here again soon.with best regards,
by A verified traveler
Trying new hotel
Posted 25 May 2024 on HotelsVery nice hotel in area i needed for 3 days.
Comment from Hotel Management
31 May 2024 by Khata, Hotel Management
Dear Valued guest,We would like to thank you for sharing the great experience of your recent stay at Cross Vibe Bangkok Sukhumvit.Your valued feedback will help us to improve our performance and attain our objective which is to thoroughly delight all our guests.We would like to take this opportunity to thank you again for staying with us and look forward to welcoming you again for a more pleasurable experience.With best regards,General Manager
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by Khata, Hotel Management
Dear Valued guest,We would like to thank you for sharing the great experience of your recent stay at Cross Vibe Bangkok Sukhumvit.Your valued feedback will help us to improve our performance and attain our objective which is to thoroughly delight all our guests.We would like to take this opportunity to thank you again for staying with us and look forward to welcoming you again for a more pleasurable experience.With best regards,General Manager
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
31 May 2024 by Khata, Hotel Management
Dear Valued guest,We would like to thank you for sharing the great experience of your recent stay at Cross Vibe Bangkok Sukhumvit.Your valued feedback will help us to improve our performance and attain our objective which is to thoroughly delight all our guests.We would like to take this opportunity to thank you again for staying with us and look forward to welcoming you again for a more pleasurable experience.With best regards,General Manager
by A verified traveler
Posted 22 Apr 2024
This was the most terrible experience in my whole life. I complained to the hotel manager (female, short hair with Poker face) but situation seemed get worse. She and her staff then blacklisted me via personal phone. I expressed my concern that the act is infringe of personal privacy and was unlawful. Her staff further shouted at me to ahead with my complaints specially on point 4 below. To go along with the hotel’s wishes, I hereby disclose my experience as follows:
1. Weak toilet flushing: After my first defecation, I immediately flushed it away. Then I cleaned my backside using minimal paper followed with second flush. However, due to the weak flushing system, all defecations from first flush returned, floated and filled with the whole toilet bowl. The situation was disgusting. I had to keep apologizing to the house keeper to clean the great mess. The hotel told me that guests should only threw away the toilet paper in the trash instead of inside the toilet. The hotel’s request was not reasonable nor hygienic.
2. Crecking sounds specially in the midnights: I complained of regular sudden and persistent crecking sounds coming from the kitchen area of my room specially in the midnights and that greatly affected my sleep. The complaints were ignored. In the second night, I video-taped the creaking sounds (See attached: 7 videos). The hotel then initiated to offer me to change to another room. Unfortunately the offer came too late as I would be checking outsoon
Comment from Hotel Management
29 Apr 2024 by Khata, Hotel Management
Dear Valued guest,We would like to thank you for taking the time to communicate your valuable feedback to us during your recent stay at Cross Vibe Bangkok Sukhumvit.Your extremely valued feedback and comments will contribute to helping us improve our performance and exceed our guests' expectations.We would like to apologize for the problem that you experienced with and for all inconvenience caused. We have noted with concern your comments. Please rest assured that we are all committed and are working hard to continuously improve the quality of our service to our guest’s expectation.May we take this opportunity to thank you again for staying and sharing the comment for our improvement.Warm regards,General Manager
