Ratings based on 977 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Great hotel. Peaceful. Excellent staff
Comment from Hotel Management
21 Dec 2024 by Chai, Executive Assistant Manager-Rooms, Hotel Management
Dear “Pedro”,Sawasdee Krub. Thank you so much for taking the time to share your experience with us post to your recent stay at Chatrium Residence Sathon Bangkok. We are delighted to hear that you found our hotel to be peaceful and enjoyed the exceptional service provided by our team. Creating a calm and welcoming environment for our guests is a top priority, and it’s great to know that we met your expectations. Your kind words are truly appreciated, and we look forward to having the pleasure of welcoming you back for another remarkable stay in the future. If there is anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know.Remarkably yours,Aphisavadh S. (Chai)Executive Assistant ManagerChatrium Residence Sathon Bangkok
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Chai, Executive Assistant Manager, Hotel Management
Dear “Ali”,Sawasdee Krub. Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to provide excellent service and comfort, and we truly value your input as it helps us identify areas for improvement. Could you please provide more details on what aspects of your stay were not satisfactory. Whether it was related to accommodation, service, or amenities, we'd love to understand more so we can address your concerns effectively. We hope you'll consider giving us another opportunity to deliver a better experience in the future. If you'd like to discuss your stay further, please don't hesitate to reach out directly.Remarkably yours,Aphisavadh S. (Chai)Executive Assistant ManagerChatrium Residence Sathon Bangkok
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Chai, Executive Assistant Manager-Rooms, Hotel Management
Dear “Rachin”,Sawasdee Krub. Thank you so much for your wonderful 5-star review! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. It’s our goal to provide exceptional service, and your comments reassure us that we’re on the right track. We look forward to welcoming you back in the future at Chatrium Residence Sathon Bangkok.Remarkably yours,Aphisavadh S. (Chai)Executive Assistant ManagerChatrium Residence Sathon Bangkok
by A verified traveler
Posted 10 Dec 2024
Staff were very helpful and friendly. The premise was clean and the rooms were great! Breakfast was wonderful. The only drawback was the location as it is not located near a train station.
Comment from Hotel Management
11 Dec 2024 by Chai, Executive Assistant Manager, Hotel Management
Dear ‘Huiling Cheryl”,Sawasdee Krub. Thank you so much for your kind review! We truly appreciate your positive comments about our staff, cleanliness, and breakfast offerings. We're delighted to hear that our team made a positive impact on your stay. Regarding the location, we understand that proximity to a train station can be important for some guests. We would like to inform you that our lobby staff are always available to assist with transportation options for your convenience. We offer a daily scheduled van shuttle service to key destinations, which we hope provides ease and comfort during your stay. We sincerely appreciate your feedback and look forward to welcoming you again soon at Chatrium Residence Sathon Bangkok.Remarkably yours,Aphisavadh S. (Chai)Executive Assistant Manager
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Chai, Executive Assistant Manager, Hotel Management
Dear “Maxine” Sawasdee Krub. Thank you for taking the time to share your exceptional 5-star experience with us on Expedia! Your kind words are truly heartwarming and a source of great pride for our entire team. At Chatrium Residence Sathon Bangkok, we strive to deliver excellent service, ensuring every guest feels valued and remarkable. Knowing that we exceeded your expectations is the highest compliment we could receive. Thank you very much once again, we look forward to welcoming you back for another remarkable experience. Should there be anything special we can arrange for your next visit, please feel free to let us know.Remarkably yours,Aphisavadh S. (Chai)Executive Assistant ManagerChatrium Residence Sathon Bangkok
by A verified traveler
Posted 29 Nov 2024
Excellent. Highly recommended if you want to be away from the hustle and bustle a bit but close enough to everything still.
Comment from Hotel Management
30 Nov 2024 by Chai, Executive Assistant Manager, Hotel Management
Dear “ Paul”.Sawasdee Krub. Thank you for your kind words for Chatrium Residence Sathon Bangkok. We're thrilled to hear that you enjoyed the balance between tranquility and convenience during your stay. We hope to welcome you back soon for another relaxing getaway!Remarkably yours,Aphisavadh S. (Chai)Executive Assistant ManagerChatrium Residence Sathon Bangkok
by A verified traveler
Posted 29 Nov 2024
Quiet location for Bangkok. Great facilities and lovely staff. Rooms are very spacious with everything needed for a longer stay.
Comment from Hotel Management
30 Nov 2024 by Chai, Executive Assistant Manager, Hotel Management
Dear “ Paul”,Sawasdee Krub. Thank you so much for your wonderful feedback! We're delighted that you enjoyed our quiet location, spacious rooms, and excellent facilities. Your kind words about our staff mean a lot to us, and we'll be sure to share this with the team. We look forward to welcoming you back for another remarkable stay at Chatrium Residence Sathon Bangkok.Remarkably yours,Aphisavadh S. (Chai)Executive Assistant ManagerChatrium Residence Sathon Bangkok
by A verified traveler from Calgary
Posted 26 Nov 2024
by A verified traveler
Posted 25 Nov 2024
The attention from staff especially the bellhop Thanakorn. He is always welcoming and thoughtful and very professional. All staff are well trained and welcoming from housekeeping to restaurant to poolside to reception. The swimming pool suits us to sit beside and also swim. The poolside bar adds a good place to have a meal or drink too.
Comment from Hotel Management
25 Nov 2024 by Chai, Executive Assistant Manager, Hotel Management
Dear Khun “ Peter”,Sawasdee krub. Thank you for the remarkable review. We're thrilled to hear that you had a positive experience with our staff, especially “Khun Thanakorn” at Front Desk, who strives to provide the best service with professionalism and warmth. We greatly appreciate your feedback on the attentiveness and training of our team, from housekeeping to the restaurant, poolside, and reception. It’s wonderful to know that you enjoyed our swimming pool and poolside bar, and we’re delighted that they added to your overall experience. We look forward to welcoming you again soon at Chatrium Residence Sathon Bangkok.Remarkably yours,Aphisavadh S. (Chai)Executive Assistant ManagerChatrium Residence Sathon Bangkok
by A verified traveler
Posted 23 Nov 2024
Did not appreciate how they handled a cancelation due to a death in my family. I would not recommend them.
Comment from Hotel Management
23 Nov 2024 by Chai, Executive Assistant Manager-Rooms, Hotel Management
Dear “ Kordan”,Thank you for sharing your feedback. We are truly sorry for your loss and sincerely apologize for the way your cancellation was handled. This is certainly not the experience we strive to provide. We will be following up on this matter and will get back to you shortly. Please feel free to keep in touch with us in the meantime. Our thoughts are with you during this difficult time.Remarkably yours,Aphisavadh S. (Chai)Executive Assistant ManagerChatrium Residence Sathon Bangkok
