Ratings based on 113 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by ReplyD, Hotel Management
Dear Saowanee,Greetings from Grand Richmond Hotel!Thank you for booking our property and giving us an excellent rating. It is great to learn that we have met your expectations excellently as indicated by the perfect score you gave us. We hope to welcome you back soon and continue to meet your expectations.Warm regards,The Management Team
by A verified traveler
Posted 4 Jul 2024
Comment from Hotel Management
8 Jul 2024 by ReplyD, Hotel Management
Dear Dan,Greetings from Grand Richmond Hotel!Thank you for booking our hotel and sharing your nice rating. We value our guests' satisfaction and are glad that you were among our satisfied customers.We hope to have you back for another pleasant stay.Warm regards,The Management Team
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
27 May 2024 by Grand Richmond Hotel, Hotel Management
Dear Mazen,Greetings from Grand Richmond Hotel!We were thrilled with your 5/5 rating! Thank you for choosing to stay with us and leaving your perfect rating. We always strive to provide only the best possible services and experience to all our guests; your excellent rating confirms that we achieved this goal. We confidently invite you to come back and have another enjoyable stay with us.Warm regards,The Management Team
by A verified traveler
Posted 26 Apr 2024 on Hotels
Comment from Hotel Management
27 Apr 2024 by Grand Richmond Hotel, Hotel Management
Dear Naruemon,Greetings from Grand Richmond Hotel!We thank you for choosing to stay with us! Receiving a perfect overall rating from you has brought us nothing but joy. We greatly appreciate your rating. If there is anything else we can do to enhance further your experience, please let us know as we strive to continuously improve our services and facilities to ensure an overall positive experience for all our guests.We hope to see and serve you again in the future, until next time!Warm Regards,The Management Team
by A verified traveler
Bad experience at Grand Richmond Hotel.
Posted 8 Apr 2024 on HotelsThis hotel took my booking even though they know that the power will be out for the whole day, on my 3rd day of stay!! They said so themselves, that it was for a "Scheduled Annual Maintenance"!! How could they let me and my group check in without informing us?!?!?!? This is so sad that a hotel can resort to such tactics to get a few dollars!! So ridiculous of their management. We will NEVER EVER stay in this hotelbagain!!!!! So many other choices in Bangkok too!!!
Comment from Hotel Management
19 Apr 2024 by Grand Richmond Hotel, Hotel Management
Dear Raymond,Greetings from Grand Richmond Hotel!We sincerely apologize for the inconvenience you experienced during your stay at our hotel. Regrettably, our communication regarding the scheduled annual maintenance and its impact on your stay fell short of your expectations. We understand the frustration and disappointment this situation has caused you and your group.We take your feedback seriously and will review our procedures to ensure that all guests are informed in advance of any significant disruptions to their stay. Your satisfaction is our priority, and we are committed to improving our communication and service standards to prevent similar issues from occurring in the future.We appreciate you bringing this matter to our attention and sincerely hope that you will consider giving us another chance to make it right if your travels bring you back to Bangkok. Please feel free to reach out to our management team directly if you would like to discuss your experience further or if there is anything else we can do to address your concerns. Thank you for sharing your feedback, and we hope to have the opportunity to regain your trust in the future.Warm Regards,The Management Team
by A verified traveler
Posted 6 Feb 2024
Very close to MRT and conveniently located near many attractions
Comment from Hotel Management
24 Feb 2024 by Duty Manager, Hotel Management
Dear Lior,Thank you for choosing to stay with us at Grand Richmond Hotel. and Looking forward to welcoming you back soon. Best regards,Duty Manager
by A verified traveler
Posted 2 Feb 2024 on Hotels
Comment from Hotel Management
20 Mar 2024 by Grand Richmond Stylish Convention Hotel, Hotel Management
Dear Naoki,Thank you for choosing to book our property. We always strive to provide the best possible holiday experience to all our guests while staying at our hotel. Sadly, we did not seem to accomplish this goal as reflected by your poor rating.May we know what transpired during your stay? Can you provide us with some details so that we will know what we could have done better?We hope to hear from you soon.Best regards,The Management Team
by A verified traveler
Posted 18 Dec 2023
I particularly requested a king size bed, which was more expensive in the reservation, but when I arrived at the property they told the only available was a twin room, with two separate beds.
by A verified traveler
Posted 28 Jul 2023
Air conditioner air-flow is too strong and make me not comfortable.
Comment from Hotel Management
28 Jul 2023 by Duty Manager, Hotel Management
Dear Chao-Ming,Thank you for your review.We deeply regret to learn that our air-conditioner might disturb your recent stay. We will extend this regard to our engineering team to immediate review the issue.We are looking forward to welcoming you again in the future.Best Regards,
by A verified traveler
Posted 12 Jun 2023
Comment from Hotel Management
17 Jun 2023 by Sarun S., Hotel Management
Dear Gin Krishna,Thank you for your review and rating.We appreciate that your stay went smoothly.Should there be any further comments, please let us know directly.We are looking forward to welcoming you back in the future.Best Regards,
