Ratings based on 1,414 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 20 Nov 2024
We have stayed at the Elk & Avenue before and had a much better experience. This time however was quite disappointing. It was a birthday trip to the mountains with our two young children. We checked in a little before checkin time and were given a horrible room on the ground floor. The window view was that of an industrial unit of some kind in front of a fence. the room itself was tired and dated. As well as very small and not even room for a lounge chair in the room. The bathroom was tiny, dark, dingy and the walls were marked up and the shower head was coated in calcifications so we had to pick them off in order to get the water to flow correctly. the overhead lights on the bed flickered constantly so we couldn't even use them. I also noticed that staff could walk right next to the window so there was also a lack of privacy if you were to open the blinds.
I went back to the reception to request a different room perhaps on a higher floor. The receptionist was insistent that we could not switch rooms although the checkin time was still 10 mins away and there would be an influx of guests arriving shortly. Shortly after that request there was a line up of about 20 guests ready to check in.
We went to have a jacuzzi after dinner that night but the jacuzzi was also shut down.
So the 4 of us we ended up staying in that room for 2 nights. Based on that experience I would not stay again.
That being said, the restaurant in the hotel is great.
by A verified traveler
Posted 19 Nov 2024
This hotel was really great. We were however disappointed that the hot tub and pool were closed for Reno’s and parking was limited for trucks so we had to park at the high school … it was better than nothing but not the most convenient.
Comment from Hotel Management
19 Nov 2024 by Jozette (Front Office Supervisor), Hotel Management
Hi Jennifer,Thank you for sharing your feedback! We’re thrilled to hear that you had a great stay overall. We do apologize for the inconvenience caused by the hot tub being closed for renovations. We understand how important these amenities are, and we’re working hard to get everything back to normal as soon as possible.We truly value your feedback and hope to welcome you back soon.Regards
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Jozette (Front Office Supervisor), Hotel Management
Hi Taryn,Thank you for your rating. I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm Regards
by A verified traveler
Posted 18 Nov 2024
Great place to stay!
Comment from Hotel Management
19 Nov 2024 by Jozette (Front Office Supervisor), Hotel Management
Hi Jayden,Thank you for your rating. I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm Regards
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Jozette (Front Office Supervisor), Hotel Management
Dear Andrea,Thank you for your rating. I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm Regards
by A verified traveler
Posted 17 Nov 2024
Decent
Comment from Hotel Management
17 Nov 2024 by Jozette (Front Office Supervisor), Hotel Management
Dear Chris,Thank you for your rating. I am glad to hear you enjoyed your stay with us and hope to welcome you back to our hotel in the future! Warm Regards
by A verified traveler
Posted 17 Nov 2024
Front desk staff were so friendly and helpful! Will absolutely stay here again!
Comment from Hotel Management
17 Nov 2024 by Jozette (Front Office Supervisor), Hotel Management
Hi Stephanie,Thank you so much for your kind words! We're thrilled to hear that our front desk staff made such a positive impression on you. We can't wait to welcome you back in the near future!Regards
by A verified traveler
Posted 16 Nov 2024
To expensive - to noisy
Comment from Hotel Management
19 Nov 2024 by Jozette (Front Office Supervisor), Hotel Management
Hi Carolina,Thank you for providing feedback on your stay. We are always striving to improve our service and product and your feedback will assist us in doing so. Thank you.
