Ratings based on 919 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
We had such a good stay. Everyone was very accommodating and the hotel is so beautiful. I would stay here again.
Comment from Hotel Management
16 Dec 2024 by Connor, Hotel Management
Dear Amina,Thank you for taking the time to review our hotel. We're glad to hear you loved your stay and were able to enjoy the beauty of the Canadian Rockies!We look forward to welcoming you back to Banff again in the future.Sincerely, The Peaks Team
by A verified traveler from Millet
Posted 15 Dec 2024
excellent location and luxury accomodation
Comment from Hotel Management
15 Dec 2024 by Ann, Hotel Management
Dear Kenton,We're happy to hear you enjoyed your stay and look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team
by A verified traveler
Posted 15 Dec 2024
Amazing property for a night stay only thing was the pool was across the street and it was cold to get into and out in cold and cross the road rest beautiful property clean and spacious rooms
Comment from Hotel Management
15 Dec 2024 by Ann, Hotel Management
Hi Sarika, Thank you for your feedback! It sounds like you had a mostly great experience with your stay, but the location of the pool and the cold conditions were a bit of an inconvenience. We do apologize for the inconvenience caused by the pool being across the street. We will certainly consider ways to improve the experience for future guests. We hope to welcome you back soon!
by A verified traveler from Edmonton
Posted 12 Dec 2024
So far I’m super happy. Great shower, great comfortable bed, there is a balcony and I’m overall impressed. The police commanders review made me come try this place. Really quite fantastic
Comment from Hotel Management
12 Dec 2024 by Valeria, Hotel Management
Dear Christopher, Thank you for taking the time to leave us a review.We are glad to hear you enjoyed your stay at The Peaks and appreciated the comfort of your room. We will pass your words onto our team. We look forward to having you stay with us again, hopefully soon!Best regards,Valeria
by A verified traveler
Posted 10 Dec 2024
Pretty good place
Comment from Hotel Management
10 Dec 2024 by Valeria, Hotel Management
Dear Kevin, Thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay at The Peaks!We look forward to having you stay with us again. Warm regards
by A verified traveler from Highlands Ranch
Posted 10 Dec 2024
Great place to stay in Banff
Comment from Hotel Management
10 Dec 2024 by Valeria, Hotel Management
Dear Dominik, Thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay at The Peaks!We look forward to having you stay with us again. Warm regards
by A verified traveler
Posted 8 Dec 2024
It was good.
Comment from Hotel Management
8 Dec 2024 by Emma - Guest Services Supervisor , Hotel Management
Thank you for taking the time to leave us a review! We're glad to see you had a good stay. Please let us know what you feel we could improve on to get that 5 out of 5 rating. We look forward to welcoming you again on your next adventure in Banff!
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Goncalo, Peaks Hotel & Suites, Hotel Management
Dear Allie, Thank you for taking the time to review your stay! It seems like you had a great stay over all and we appreciated how you rated as well. We look forward to welcoming you again on your next adventure in Banff. Sincerely,
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Goncalo, Peaks Hotel & Suites, Hotel Management
Dear Fardid, Thank you for taking the time to review your stay! It seems like you had a fantastic stay over all and we appreciated how you rated as well. We look forward to welcoming you again on your next adventure in Banff. Sincerely,
by A verified traveler
Posted 30 Nov 2024
Great place ! Love the location
Comment from Hotel Management
1 Dec 2024 by Maddy , Hotel Management
Hi Matt,Thanks for leaving us a review!We're delighted to hear that you had a great stay with us and loved our convenient location. We would love to welcome you back to Peaks next time you choose to visit Banff!Regards,Maddy Guest Services Agent
