Ratings based on 978 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Easy access to places around Banff
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Guest Services Team, Hotel Management
Thank you for choosing Charlton's Banff! We appreciate your feedback!
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Guest Services Team, Hotel Management
Thank you for choosing Charlton's Banff! We appreciate your feedback!
by A verified traveler
Posted 23 Nov 2024
It was amazing!
Comment from Hotel Management
23 Nov 2024 by Front Desk Team, Hotel Management
Thank you for choosing Charlton's Banff! We appreciate your feedback!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Het, Hotel Management
Thanks for staying with us. We appreciate your feedback! Could you let us know what we could have done to make your stay better?
by A verified traveler
Posted 22 Nov 2024
Very terrible condition of this MOTEL
I got a room with 2 storeies. The stair case to go on upper level is terrible. If someone would get hurt it would be very bad for them. No room service when i left my room after first night stay. Property needs to be renovated properly. There is no instruction about parking on expedia website so not sure it’s expedia fault or MOTEL website. Wouldn’t recommend to anyone. I would like to spend 50-75 dollar extra and live in nice hotel with breakfast and parking included with good staff service.
Comment from Hotel Management
23 Nov 2024 by Guest Services Team, Hotel Management
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. We are sorry to hear that you were not satisfied with the condition of the room. Our property is designed with a unique two-story setup, and we understand that this may not be ideal for everyone. We are continually working to ensure our accommodations are safe and comfortable, and we appreciate your comments as they help us improve. Regarding the parking, we want to assure you that parking information is clearly listed on all of our booking platforms, including Expedia, to make it easier for guests to find and use. We also apologize for the concerns you had with room service. Our housekeeping team follows a specific schedule, and we will review our procedures to ensure clear communication with our guests moving forward. Thank you again for your feedback. We hope you will consider staying with us again in the future as we continue to make improvements.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by GUEST SERVICES TEAM, Hotel Management
Thank you for choosing Charlton's Banff! We appreciate your feedback!
by A verified traveler
Posted 16 Nov 2024
It was walking distance from downtown
Comment from Hotel Management
17 Nov 2024 by Guest Services Team, Hotel Management
Thank you for choosing Charlton's Banff! We appreciate your feedback!
by A verified traveler
Posted 16 Nov 2024
Value for money, convenient, friendly staff.
Comment from Hotel Management
17 Nov 2024 by Guest Services Team, Hotel Management
Thank you for choosing Charlton's Banff! We appreciate your feedback!
by A verified traveler
Posted 14 Nov 2024
Great staff and property
Comment from Hotel Management
16 Nov 2024 by Het, Hotel Management
Thank you for choosing Charlton's Banff! We are glad you enjoyed the service. We appreciate your feedback!
