Ratings based on 1,973 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Jasper
Posted 2 Jan 2025
Rooms have seen better days. No bedding for the pull out. Microwave above the stove was unplugged so I had to troubleshoot. We were also counting on the dining room being open and was told on check-in that it was not available that night, though this did not appear on the website when I was booking.
by A verified traveler
Posted 2 Jan 2025
Found the property dated and dirty. Our suit had a terrible smell to it, so much sonthat we bought firewood amd essential oils to try to mask the smell. The couch and carpets were filthy. Bedding all was clean but the furnishings and suit was old, used and dirty.
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 31 Dec 2024
by A verified traveler
Posted 30 Dec 2024
Staff was very friendly at check in. Parking was a left alot to be desired. It was a little messy around trashcans. Bags laying about, broken bottles.
by A verified traveler
Posted 29 Dec 2024
We love staying at the Banff Rocky Mountain Resort but some of the rooms are starting to show their age.
by A verified traveler
Posted 29 Dec 2024
We had requested a pet room and ended up having to pay for a second room that accommodated pets. :(
by A verified traveler
Posted 29 Dec 2024
Room we had contained pee stained blanket. Reported to front desk our room card keys weren’t working, later on 2 male employees took upon themselves to try their own key cards to enter our room after I failed to answer the door; very uncomfortable stay.
by A verified traveler
Posted 28 Dec 2024
The furniture was outdated and worn out. The kitchen appliances were dated. The pool and dressing rooms were not clean with dirty towels all over the place. No shampoo or conditioner was left in the upstairs bathroom. The outside was very dark and poorly lit.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
28 Dec 2024 by GM, Hotel Management
Thank you for staying with us.
