Ratings based on 1,626 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Lets give them a chance they are renovating so I will not give my bad comment at this moment .
Comment from Hotel Management
20 Nov 2024 by Stephen, Front Office Manager, Hotel Management
Thank you MYRNA for taking the time to rate and review your recent stay with us. I apologize that it seems we were not able to meet your expectations. It is true that we are currently renovating our rooms and amenities and I believe that this will address your concerns. If you would like to discuss your stay further, please do not hesitate to contact us directly at the front desk.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Trevor, Hotel Management
Dear Christy,Thank you for sharing your feedback and rating us 4 out of 5! We're so glad to hear that you had a positive experience. We always strive to provide the best possible service and accommodations, and we appreciate your valuable input. If there's anything specific we can improve upon or anything that would have made your stay even better, please don't hesitate to let us know.We hope to welcome you back soon!Warm regards,
by A verified traveler
Posted 18 Nov 2024
The hotel was under Renovation when we stayed but it did not impact our stay. Staff and workers were respectful and quiet. Pool was open and nice. We stayed in the Minnewaka Suite and it was nice to have the extra space and furniture. View isn't the best from this ground floor room though. Bed was comfy; we requested different pillows and it took three requests for them to come but finally arrived. We would stay again.
Comment from Hotel Management
19 Nov 2024 by Trevor, Hotel Management
Thank you, Joan, for sharing your feedback! We're glad to hear that the renovation didn't impact your stay and that our staff and workers were respectful and quiet. We're also happy you enjoyed the Minnewaka Suite and the pool. We apologize for the delay in fulfilling your pillow request and appreciate your patience. We'll be sure to address that with the team to improve our service. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 18 Nov 2024
Location is great. Pool for the kids with two hot tubs plus the steam room. Room service is nice to have.
Its our go to hotel has been for years.
Comment from Hotel Management
19 Nov 2024 by Trevor, Hotel Management
Thank you so much for your wonderful review, Alex! We’re thrilled to hear that you and your family continue to enjoy your stays with us. It's great that the pool, hot tubs, and steam room are a hit, and we're glad the room service adds to your experience. We look forward to welcoming you back for many more years to come!
by A verified traveler
Posted 16 Nov 2024
We really enjoyed our stay here. The newly renovated rooms were lovely, though some things like chipped paint in the bathrooms showed that not every part was refreshed.
Beds were super comfortable, the pool area was wonderful (a hot tub and a hot soaking pool in addition to the main pool was fantastic!).
Super easy to walk to the river (2 mins max) and to the main street shopping and dining areas. We will stay here again!
Comment from Hotel Management
17 Nov 2024 by Sasha- Front Desk Supervisor, Hotel Management
Dear Stephanie,Thank you so much for your fantastic review and for choosing to stay at Banff Park Lodge! We are thrilled to hear that you enjoyed your stay and found our newly renovated rooms to be lovely and comfortable.We appreciate your constructive feedback regarding the chipped paint in the bathrooms. Rest assured, we are continuously working on refreshing all aspects of our property to enhance our guests' experience. We're glad you loved the pool area and found our location convenient for exploring the beautiful surroundings and local amenities.It's wonderful to know that you had a great time and we look forward to welcoming you back for another delightful stay!Warm regards,Sasha- Front Desk Supervisor
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Sasha- Front Desk Supervisor, Hotel Management
Dear Jiaranai,Thank you for taking the time to leave a review! We are so happy to hear you enjoyed your stay with us. If you return to Banff in the future we look forward to hosting you again!Kindest Regards, Sasha- Front Desk Supervisor
by A verified traveler
Posted 14 Nov 2024
Convenient place
Comment from Hotel Management
14 Nov 2024 by Serina, Front Desk Supervisor , Hotel Management
Thank you for taking the time to leave a review! We are so happy to hear you enjoyed your stay with us. If you return to Banff in the future we look forward to hosting you again!Kind Regards, Serina, Front Desk Supervisor Banff Park Lodge
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Sasha- Front Desk Supervisor, Hotel Management
Dear Ada, Thank you for taking the time to leave a review! We are so happy to hear you enjoyed your stay with us. If you return to Banff in the future we look forward to hosting you again!Kind Regards, Sasha, Front Desk Supervisor
by A verified traveler
Posted 13 Nov 2024
I like to renovated rooms. The beds are firmer than other hotels that have replaced their beds with gel mattresses.
Comment from Hotel Management
14 Nov 2024 by Sasha- Front Desk Supervisor, Hotel Management
Dear Laura,Thank you for sharing your positive feedback! We are delighted to hear that you enjoyed our renovated rooms and appreciated the comfort of our beds. Your satisfaction is our top priority, and it's wonderful to know that our accommodations met your expectations. We look forward to welcoming you back for another comfortable stay in the future!Best regards,Sasha- Front Desk Supervisor
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Sasha- Front Desk Supervisor, Hotel Management
Dear Kendell, Thank you for taking the time to leave a review! We are so happy to hear you enjoyed your stay with us. If you return to Banff in the future we look forward to hosting you again!Kind Regards, Sasha, Front Desk Supervisor
