Ratings based on 5 Verified Reviews

3.8 out of 5
50% of guests recommend
3.4 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from London

SO much potential too many things wrong

Posted 17 Jan 2018
Pros: The landscape
Cons: See review above
Booked 3 nights here and had to check out after one night. Billed as a serene retreat away from the city of Bandung, unfortunately, this is not the case. Beautifully landscaped, with art work dotted around, this place has so much potential. BUT, on arrival, the bed had foot marks on it and there were stains on the sheets and duvet covers. I was dubious that the sheets had been washed, as there was an overtly strong smell of fabric freshener and the sheets were wrinkled. No air con. Wire mesh to keep out the insects that didn't work and this also meant a very loud room. Whilst some may find the sound of a river and motorcycles pleasing, I do not. The room had a lot of lizard droppings, the shower was broken and a couple of centipedes walked across the bathroom. The bed however, was very comfortable and of high quality. I thought I could arrange some trips from here, but the wi fi continuously dropped out and there was this annoying message that the number of log ins had been exceeded after a few hours. There was no English on the menu and Google translate was unable to translate all the dishes. The orange juice for breakfast was cordial ( not, as in friendly, but not from an orange!). The staff should have had better language skills considering this is a 4 star establishment. Also the jacuzzi was cold and covered in leaves. When we asked if day trips could be arranged for us, the answer was no. With a smile of course.
3 out of 5
by A verified traveler

Posted 8 Jan 2018
The pillows smelled like sweat. But overall nice view and gardens. Interesting design of buildings and painting found in the area.
5 out of 5
by A verified traveler

A best sanctuary place to hide away from world

Posted 3 May 2018 on Hotels
Petugas front office sangat cepat melayani saat check in dan check out. Suasana hotel sangat nyaman dan alami, dekat dengan sungai kecil. Kamar-kamarnya didesain sangat private. Mengingat areanya yg cukup tersembunyi dengan jalanan yg naik dan turun, sebaiknya kondisi kendaraan anda prima menghadapi jalanan yg menanjak dan menurun cukup curam.
5 out of 5
by JANE

nyaman

Posted 17 Nov 2017 on Hotels
tempatnya mudah ditemukan, nyaman, air panas lancar, tapi sayangnya Wifinya sinyalnya jelek.
Comment from Hotel Management
21 Nov 2017
Warmest Greeting from VillaTel Salse Dear Mr/Mrs Jane Thank you for staying with us and give us the 5 star on expedia review, once again thank you and we glade to welcoming you again
4 out of 5
Recommended
for Everyone
by A verified traveler from Austria

Excellent Boutique Hotel away from the crowds

Posted 27 Aug 2017
Pros: Quiet position away from the crowds.
Cons: In the hotel-description should be mentioned that there is no acess to public transport near hotel. You need your own car/scooter to go to Lembang.
Very stylish large sized, airy rooms with glass-front in a quiet setting, tropical garden with selected pieces of modern art, all set up on a hill, which leads to the restaurant (best capuccino in WesternJava!). Very nice staff. Receptionist and manager did everything to find last-minute-solution for hiring a private driver, who brought me to Lembang (next ATM), to the vulcano (Tangkuban Prahu, 25 km) and to busterminal in Bandung.