Ratings based on 87 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Great hotel and will come back
by A verified traveler
Posted 3 Jan 2024
Nothing to be recommended
by A verified traveler
Posted 14 Jun 2023
Older hotel but none the worse for that, very spacious room, not like the box you get in newer hotel
Comment from Hotel Management
18 Jun 2023 by Rsv, Hotel Management
Dear Mr MalcolmIt is a real pleasure to read your comments regarding your stay with us. We appreciate you taking the time to highlight all the aspect of your stay. The team do take great pride in this feedback, and to hear such glowing words is very rewarding. We thank you for staying with us and wish you a quick return.Best Wishes,General Manager of The Jayakarta Suites Bandung
by A verified traveler
Beautiful hotel with decent breakfast and good spa
Posted 17 Nov 2021 on HotelsBeautiful rice terraces around and close to lots of good restaurants. The staff was super friendly and the breakfast great.
by A verified traveler
Posted 25 Oct 2021 on Hotels
I like the room with balcony. Overall good experience.
by A verified traveler
Posted 26 Dec 2019 on Hotels
by A verified traveler
Posted 12 Dec 2019
All good..
Comment from Hotel Management
16 Dec 2019 by Albert Jonas - General Manager , Hotel Management
Dear Mr/Mrs,
We certainly appreciate all of your wonderful feedback and it is pleasure for us to hear that you had an enjoyable stay at The Jayakarta Suites Bandung. We hope to have you back with us in the not too distant future.
Best wishes,
Family of The Jayakarta Suites Bandung
by A verified traveler
Posted 7 Jul 2019
hotel is spacious and old.
I was upset that do NOT have iron and ironing boards to press my crumpled clothings . The receptionist even threatened that my iron will be removed by housekeeping if I brought it privately into the hotel room from outside. all laundry pressing have to be send to their laundry services; and billed later of course.
Comment from Hotel Management
23 Aug 2019 by Albert Jonas, Hotel Management
Dear Mr/Mrs,
We very much appreciate your comments regarding your stay at The Jayakarta Suites Bandung. It is always a pleasure to receive feedback. I am sure that this feedback will served as encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing and concerns.
Sincerely,
General Manager of The Jayakarta Suites Bandung
by A verified traveler
Posted 27 Jun 2019 on Hotels
by A verified traveler
Mashad
Posted 16 Mar 2019 on HotelsGood overall except yr bed mattress are not comfortable
Comment from Hotel Management
23 Aug 2019 by Albert Jonas, Hotel Management
Dear Mr/Mrs Ismail,
Thank you for your recent review. We do apologize for the unpleasant experience during your stay with us. Related department is concerned to take necessary action according to this matter. Your feedback also becomes our encouragement to make an improvement at our service and product quality. Hope we have the chance to show you our progress in the near future.
Sincerely,
General Manager of The Jayakarta Suites Bandung
