Ratings based on 38 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Hotel low budget
Posted 29 Dec 2018 on HotelsOld hotel, but for hotel food is very good . Clean , low budget
by A verified traveler
TEMPAT NYA ENAK BANGET BUAT KELUARGA
Posted 23 Nov 2018 on HotelsVila nya oke banget dan bener2 buat tempat sepi dan tenang yg jauh dr hiruk pikuk kota , dan pelayanannya oke bagus juga enak banget bawa keluarga besar karna kamar nya besar2 banget dan lengkap banget ada tv, dapur dan ruang tamu.
Tapi akses jalan ke vila nya agak horor ya alias agak susah nu krna di map juga petunjuk jalan nya salah2 semua.. tp nanya2 sama org oke juga dan akhirnya bisa sampai dengan selamat.
Pelayanannya cepet tanggap dan mereka semua stand by juga mau panggil malam hari juga mereka selalu on sih ada terus..
Dan ruangannya bersih bersih dan adem banget..
Recommended
for Everyoneby A verified traveler from singapore
Friendly n nice staffs
Posted 11 Apr 2018Room is nice.. booked 2 rooms.. 1 room no fridge.. hair dryer not working properly.. there’s 2 lift but only 1 can be use.. staffs so friendly.. breakfast ok.. can be improved..
by Meiyi Eliabeth from Singapore
Superb Stay in Grand Serela with A stellar service
Posted 1 Sep 2015 on HotelsI plan a 4 days 3 nights trip to Bandung with my boyfriend.
We had a free upgrade to the suite room and Nisa the customer service representative went through the trouble to facilitate us to the room.
My birthday happens to coincide with my trip and I was greeted with a warm birthday wish by her in the morning of my birthday. She also asked for my anticipated time of return to the hotel as I was paying a visit to Kawah Putih that very day and I think little of her question.
Upon returning to my hotel, Nisa and her colleagues greeted me with a delicious birthday cake and sang me a tune in my room. I certainly did not expect this service and I am glad I chose Grand Serela as my choice of accommodation for my very first trip to Bandung. Additionally, the hotel is within close proximity to the supermarket and not to be missed Rumah Mode factory outlet for their affordable brand name such as Gap and choices of bermudas for guys is limitless.
Hotel is a bit old and carpets needs shampooing, breakfast variety cold be improved. But for the price we paid, I have zero complaints but many praises for the staff and the housekeeping of our room.
Well done Grand Serela and also special thanks and mentioned to Nisa, we will return!
by Indravathy from singapore
Out-dated hotel that I will know give it a miss
Posted 29 Jan 2015 on Hotelsstrong stench in the room. it was old run down and never maintained out-dated hotel. molds in the bathroom. carpets were dirty. Hairdryer ws working. The cold water lever in the shower was broken.
Recommended
for Everyoneby A verified traveler from malaysia
Location near to rumah mode n few outlets
Posted 15 Dec 2014
Pros: The stuff are helpful
Cons: Need to touch up
Location: Rumah mode n few outlet are nearby
The bath tab is terrible n the wall is dirty. Towel are very old n the color turn grey. The room floor is carpet therefore smelly. The breakfast is simply but taste good. Staff are friendly n helpfull
by Aziah from malaysia
Good stay.
Posted 3 Oct 2014 on HotelsGood hotel for the price paid.
Recommended
for Everyoneby A verified traveler from Johor Bahru, Malaysia
Quiet area, quite close to te Factory outlets
Posted 22 Sep 2014The hotels staffs are very coutecious & helpful
It was a pleasant stay
Wifi doesn't work for some reason though
Breakfast buffet service was a bit slow due to understaff
by Desti from Jakarta
Great location
Posted 14 Jun 2014 on HotelsNear to city,and very cozy,, good place
Recommended
for Everyoneby Seah from Singapore
Nice fragrance in lift, big room for superior std.
Posted 3 Jun 2014
Pros: Quiet, simple and pleasant. Breakfast is nice with courteous staff with smiling faces.
Cons: Need a fridge in the room.
Location: Hotel near Rumah Mode Outlet (just walk down the road and shortcut through the supermarket to the carpark). Jay walking is a challenge.
Room wash basin stopper jam, water cannot flow down. Maintenance staff came to fix for quite a while but another problem starts, cold water but only hot water came. Service staff was nice, suggest we change room. The weather not as cooling compare to my last trip in October.
