Ratings based on 29 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
4th star
Posted 21 Mar 2020 on HotelsIt is worth to stay in this hotel .0verall rated good and will recommend friends to stay there . I will still stay there next time too
by A verified traveler
Posted 2 Sep 2018 on Hotels
by A verified traveler
Run down, malfunctioning room
Posted 19 Dec 2017
Pros: Nothing
Cons: Check-in services, room facilities, housekeeping, English-speaking staff
Location: Nearest mall is Festival Citylink
Had to wait for long time to check in as there was only one staff on duty to deal with big groups during afternoon. Impression from the lobby was good but the room was a huge disappointment. Had to walk quite a distance from the lobby to another building. Room was very small, malfunctioning bathroom - broken/leaking shower that sprayed water to everywhere in the bathroom despite curtain closed, sink was too small to wash face properly, shower basin was clogged and had to shower with legs swimming in bath water... Housekeeping did not come on second day morning, after several reminders staff only came with clean towels and mineral water - no room cleaning. Wanted to massage after seeing the signs however could not find the spa center and staff who can help with the booking. Overall, it was a horrible experience and I would not recommend anyone to stay there.
by A verified traveler
Posted 20 Apr 2017 on Hotels
by Elfita
Good service
Posted 20 Mar 2017 on HotelsNice location
by Omar
Posted 16 Dec 2015 on Hotels
by A verified traveler
We enjoy stay there especially for family
Posted 27 Nov 2015 on Hotelsbagus
by IMAM
Posted 18 Aug 2015 on Hotels
by Rini from Seattle
Won't recommend.
Posted 15 Mar 2015 on HotelsThe standard room (old building) isn't livable as hotel. Shower's in bad shape, the AC was rattling. The white towel is dingy and gray. The bed was too firm.
The staffs are nice, but they truly need to renovate the rooms.
by A verified traveler from Sydney
Terrible service
Posted 10 Mar 2015On reception they argued us they can't provide us extra bed even we paid for it. They blamed expedia too even guy had confirmation with him. Then gave us terrible room even no iron provided and asked for extra. Hotel is not really clean as shows in images. I will not recommend this hotel. Far from all places. Hard to communicate with staff.
