Ratings based on 187 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
There was renovation work on the floor above us. 23 hrs per day, it disturbed our sleep. Hammers pounding at 2 and 4 am
Comment from Hotel Management
21 Oct 2024 by Aston Tropicana Hotel, Hotel Management
Dear Mr.Curtis,Thank you for your review and for bringing this issue to our attention. We sincerely apologize for the disturbance caused by the renovation work during your stay, especially with the noise impacting your rest at such early hours. This is clearly not the experience we want our guests to have.We will immediately address this with our management team to ensure that future renovation work is scheduled in a way that does not affect the comfort of our guests, particularly during nighttime hours.We hope you’ll give us another opportunity to provide you with a more peaceful and enjoyable stay in the future. Thank you again for your feedback.Best Regards,Yaya S.MoechtarGeneral Manager
by A verified traveler
Posted 3 Aug 2024 on Hotels
by A verified traveler
Posted 10 Mar 2024
Air condition and also need to provide soundproof window due to heavy and noisy transportion passing by the hotel during night time where it spoil my resting time..
Comment from Hotel Management
1 Apr 2024 by Aston Tropicana Hotel, Hotel Management
Dear Mr.Noor Azman,Thank you for sharing your review regarding your stay at Aston Tropicana.We understand that your comfort during your stay is crucial, and we would like to apologize for the inconvenience caused by the traffic noise around the hotel, especially during the night. We will take immediate action to enhance guest comfort by considering the use of soundproof windows to reduce disturbances from the heavy traffic surrounding the hotel.We will also ensure that the AC units in our rooms are functioning optimally to ensure maximum comfort for our guests.Thank you for your constructive feedback. We hope to welcome you back to Aston Tropicana for a better stay experience in the future.Best Regards,Yaya S.MoechtarGeneral Manager
by A verified traveler
Posted 12 Nov 2023 on Hotels
Room is clean and comfortable however bathroom needs more attention, maybe more lighting and cleanning especially the bath tub. Also could use some new towels.
But after all, we like this hotel. Breakfast has good selection. We might stay here again.
Comment from Hotel Management
15 Nov 2023 by Aston Tropicana Hotel, Hotel Management
Dear Mr/Mrs.Nirma,Thank you for sharing your feedback regarding your recent stay at Aston Tropicana. We appreciate your positive comments and are pleased to hear that you found the room clean and comfortable.We take note of your suggestions about the bathroom, including the need for more lighting, additional cleaning, and the consideration of updating the bath tub and towels. Your insights are valuable, and we will address these areas to enhance the overall guest experience.We're delighted that you enjoyed the breakfast selection and that it met your expectations.We truly value your feedback, and it's encouraging to know that despite the noted areas for improvement, you still like our hotel. We look forward to the opportunity of welcoming you again, and we assure you that we will strive to make your next stay even more enjoyable.If you have any further comments or if there's anything specific you'd like us to address for your future visits, please feel free to let us know.Thank you for choosing Aston Tropicana, and we hope to have the pleasure of hosting you again soon.Best Regards,Yaya S.MoechtarGeneral Manager
by A verified traveler
Posted 7 Jul 2023 on Hotels
by A verified traveler
Great hotel, pleasant stay
Posted 15 Dec 2022 on HotelsYes hotel was very nice. All staff are Friendly and helpful who never failed to smile especially reception desk Staff Nabila who goes extra mile in making my stay very pleasant. Perfect Hotel location with alot of foods restaurant & dining & shopping just outside the hotel. We we located at swimming pool and gym level so it was great!! Room service was delicious too
by A verified traveler
Posted 21 Jun 2022
by A verified traveler
Posted 20 Mar 2020 on Hotels
by A verified traveler from Singapore
Posted 9 Mar 2020
Friendly staff and great service. Simply excellent.
Comment from Hotel Management
9 Mar 2020 by yaya, Hotel Management
Dear Ramla,
Thank you for taking time to give us five -star rating. Hopefully overall of our facilities, product and services meet your expectations.
We also really hope that you would recommend our hotel to your family and friends if visiting Bandung City and we will be in a great pleasure to welcome you again at Aston Tropicana Hotel Bandung.
Warmest regards,
Yaya S.Moechtar
General Manager
by A verified traveler from Singapore
Posted 6 Mar 2020
I like the most is the staff, willingness & smiley faces
