Ratings based on 759 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
We checked in a bit late and we did not get the twin bedroom that we wanted. We were given with twin beds eventually but the room has smoke smell. We requested to change room. Though we gotten another cleaner room but that is one king size bedroom. This is not what we wanted. I hope the hotel could offer more twins bedroom in future.
Comment from Hotel Management
1 Dec 2024 by The Management , Hotel Management
We greatly appreciate your kind effort and time spent in sharing with us the feedbacks Rest assured that the issue you raised are not indicative of the culture and environment that we as a team strive for at Sunway Pyramid Hotel, nor does it represent the reputation we have established. As much as we cannot replace your unpleasant experience, we hope this does not deter you from selecting Sunway Pyramid Hotel again as the choice destination in the near future Please accept our apologies for the inconvenience caused and we look forward in being your host again in the near future
by A verified traveler
Posted 13 Nov 2024
Bad Housekeeping - unfriendly and rude.
Comment from Hotel Management
13 Nov 2024 by Shanta, Hotel Management
Dear Clara,Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.Best Regards, Management of Sunway Pyramid Hotel
by A verified traveler
Posted 11 Nov 2024
Nil
Comment from Hotel Management
11 Nov 2024 by Shanta, Hotel Management
Dear Mr HoThank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!Best Regards, Management of Sunway Pyramid Hotel
by A verified traveler
Posted 5 Nov 2024
A great place for a break
Comment from Hotel Management
6 Nov 2024 by Shanta, Hotel Management
Dear Vardhini,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City! Best Regards,Management of Sunway Pyramid Hotel
by A verified traveler
Posted 28 Oct 2024
Excellent
Comment from Hotel Management
6 Nov 2024 by Shanta, Hotel Management
Dear Loginee,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City! Best Regards,Management of Sunway Pyramid Hotel
by A verified traveler
Posted 17 Oct 2024
Excellent stay
Comment from Hotel Management
19 Oct 2024 by Shanta, Hotel Management
Dear Marcus,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!Best Regards, Management of Sunway Pyramid Hotel
by A verified traveler
Posted 28 Sep 2024
Good
Comment from Hotel Management
30 Sep 2024 by Management of Sunway Pyramid Hotel, Hotel Management
Dear Viktor, Thank you for staying with Sunway Pyramid Hotel. We are pleased to learn about your recent stay experience with us was good!We looking forward to welcoming you again.
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Shanta, Hotel Management
Dear Mr Wing,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!Best Regards, Management of Sunway Pyramid Hotel
by A verified traveler
Posted 22 Aug 2024
Good to stay there.
Comment from Hotel Management
26 Aug 2024 by Management of Sunway Pyramid Hotel, Hotel Management
Dear Kasper, Thank you so much for sharing your wonderful family staycation experience at Sunway Pyramid Hotel! Our rooms with view of the lagoon is indeed a favourite amongst our guests and I am glad to hear that you enjoyed it as well. We look forward to welcoming you back to Sunway City in the near future!
by A verified traveler
Posted 14 Aug 2024
A little noisy when DJ was playing at nearby waterpark
Comment from Hotel Management
15 Aug 2024 by Management of Sunway Pyramid Hotel, Hotel Management
Dear Leigh Lyn, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future!
