Ratings based on 324 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Great location whilst visiting Brunei, very walkable and taxis also nearby if you want to travel further away. Hotel is very clean and comfortable.
by A verified traveler
Posted 30 Aug 2024
Friendly staff
by A verified traveler
Posted 17 Aug 2024
Very good 👍
by A verified traveler
Posted 9 Jul 2024
by A verified traveler
Posted 9 Jul 2024 on Hotels
by A verified traveler
Strategic location and helpful staff
Posted 30 Jun 2024 on HotelsO had a great experience at the Brunei Hotel, staff welcomed promptly, assured me in every question and dropped and picked me around town to sightseeing the historic center, I cannot thank enough, also location is amazing to walk around everything is strategic, thanks for all the help
by A verified traveler
Posted 17 Jun 2024 on Hotels
by A verified traveler
Posted 9 Jun 2024
Very clean. Staff was excellent. Breakfast was good. Room was comfy but a bit small. Shuttle service was really nice to have. Location of hotel is great - super close to water village and many other attractions.
Only complaint is that it took at least 20 minutes to get hot water in the shower even though we were only on the second floor.
Overall a very good stay and I would recommend this hotel.
by A verified traveler
Old Charm in New Form
Posted 30 Mar 2024 on HotelsThe Brunei is unpretentious. yet provides excellent service not inferior to 5* hotels. Visiting the Sultanate during Ramadan was interesting and challenging and the Brunei managed to accommodate foreign tourists with great service and sensitivity. We are totally satisfied with our stay at The Brunei.
by A verified traveler
Posted 5 Feb 2024
Only plus point it’s location is centralised. Service provided was “so so”, would have stayed at the first hotel when I was in Brunei - Radisson !
Hotel charged guest $25 per person to airport !
Took Dart ( Uber version ) & it’s only @$12 !!!!
For breakfast , Ordered beverage at the counter as the coffee was not nice! And was charged , was only informed after we drank !
So end up need to pay @$10 !! But I reasons out / negotiate with hotel staff that the last day we will check out early thus unable to have breakfast at the hotel eventhough payment so why not waive the $10!!! But NO !! They didn’t!
It’s not abt the payment it’s the small thing hotel can provide / give to guest so that we feel welcome , appreciated ! I have stayed in Swiss , Hamburg & Frankfurt hotel with no problem . Service was tip top and they went an extra mile for guest !
Anyway another observation,we witness a maintenance was being carried out but the door was open wide!!! to a corridor that outsiders can enter & can go straight up to guest rooms ! OMG !!! that’s it ….not returning to this hotel!!
