Ratings based on 546 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
2 Sep 2024 by Miriam Wolber, Hotel Management
Dear Hofhafizah,Thank you for your 4-star review! We are glad you had a positive experience with us. Your feedback helps us continue to improve, and we hope to earn that fifth star on your next visit. We look forward to welcoming you back soon!Yours sincerely,Miriam WolberGeneral Manager
by A verified traveler
Posted 21 Aug 2024
Good
Comment from Hotel Management
21 Aug 2024 by Miriam Wolber, Hotel Management
Dear Norikazu,Thank you for your positive feedback! We're glad to hear you had a good experience with us. We look forward to welcoming you back soon!Yours sincerely,Miriam WolberGeneral Manager
by A verified traveler
Posted 24 Jul 2024
The only international hotel in Brunei
Comment from Hotel Management
24 Jul 2024 by Miriam Wolber, Hotel Management
Dear Afifa,Thank you for taking the time to share your review.Your feedback is valuable to us, and we are committed to maintaining the high standards that earned your positive review. If there are any specific areas where you believe we can improve or if you have any suggestions for enhancing our services, we would love to hear from you.We look forward to welcoming you back for another enjoyable stay in the future.Yours sincerely,Miriam WolberGeneral Manager
by A verified traveler from Corona
Posted 15 Jul 2024
The bathrooms are outdated and very poor hardware. The air conditioning smells and does not work right. Cleanliness is subpar.
Comment from Hotel Management
19 Jul 2024 by Miriam Wolber, Hotel Management
Dear Navjot,Thank you for your feedback. We apologize for the issues you encountered during your stay, particularly with the outdated bathrooms, air conditioning, and cleanliness. Your comments are important to us, and we will address these concerns promptly.Improving our facilities and ensuring a clean and comfortable environment for our guests are top priorities. We appreciate your patience and understanding as we work to make necessary improvements.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future with a much-improved experience.Yours sincerely,Miriam WolberGeneral Manager
by A verified traveler
Posted 15 Jul 2024
Comment from Hotel Management
5 Aug 2024 by Miriam Wolber, Hotel Management
Dear Jeicel Joy,Thank you for taking the time to rate your recent stay with us. We're sorry to see that your experience did not meet your expectations.We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Yours sincerely,Miriam WolberGeneral Manager
by A verified traveler
Posted 9 Jul 2024
Excellent location in city. Convenient to get around.
Comment from Hotel Management
10 Jul 2024 by Miriam Wolber, Hotel Management
Dear Chee Yoon,Thank you for your positive feedback! We are delighted to hear that you found our location excellent and convenient for getting around the city.Your satisfaction is our priority, and we’re glad that our central location enhanced your stay. We hope to welcome you back soon for another great experience.Yours sincerely,Miriam WolberGeneral Manager
by A verified traveler
Posted 28 Jun 2024
Nice
Comment from Hotel Management
2 Jul 2024 by Miriam Wolber, Hotel Management
Dear Scott,Thank you for your feedback! We're delighted to hear that you had a pleasant experience with us. Your satisfaction is our top priority, and we appreciate your kind words.We look forward to welcoming you back soon!Yours sincerely,Miriam WolberGeneral Manager
by A verified traveler
Posted 5 Jun 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by Miriam Wolber, Hotel Management
Dear Rodel,Thank you for your recent stay with us and for taking the time to share your feedback. We are delighted to hear that you had an overall positive experience!We look forward to welcoming you back on your next visit and hope to make your stay even more memorable.Yours sincerely,Miriam WolberGeneral Manager
by A verified traveler
Posted 13 May 2024 on Hotels
Comment from Hotel Management
14 May 2024 by Miriam Wolber, Hotel Management
Dear Guest,Thank you for your review.It is essential for us to receive guest feedback and we sincerely would like to thank you for sharing your review with us.We are disappointed to learn that we have failed to meet your expectations during your recent stay with us.As we are constantly trying to improve our service for all our guests, we do take feedback seriously.Once again, please accept our sincere apology and we hope to get a chance in the future to provide you with a more enjoyable stay.Yours sincerely,Miriam WolberGeneral Manager
by A verified traveler
Posted 1 May 2024
Very convenient and professional and attentive hospitality had.
Comment from Hotel Management
1 May 2024 by Miriam Wolber, Hotel Management
Dear John,Thank you for your wonderful feedback! We are delighted to hear that you found our hospitality to be professional, attentive, and convenient during your stay with us. Providing exceptional service to our guests is our top priority, and we are thrilled to know that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Yours sincerely,Miriam WolberGeneral Manager
