Ratings based on 34 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2024
We had no idea what to expect as we booked last minute without doing any research nor looking at pictures. Also the name, One & Only Desaru, is somewhat non-descript, it doesn't evoke much...
This is a 5-star resort, an oasis secluded from the world, large luxurious villas, private beaches and all -- and also, I guess, from paparazzis! That kind of a place.
Top, top, top.
Will return for sure.
Comment from Hotel Management
10 Sep 2024 by Jerome Pichon , Hotel Management
Dear Marc, Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had a fantastic experience during your stay at our resort. Your positive feedback is a true motivation for our team, and we are grateful for your kind compliments. We are excited to welcome you back on your next visit to our resort. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast
by A verified traveler
Posted 11 Aug 2024
We stayed two nights at One&Only Desaru Coast with our baby. The resort anticipated all our needs with a cot, changing table, sterilizer and bottle warmer. The room and food were impeccable. However, we were rather disappointed by the patchy service during breakfast. For two mornings, we had our orders forgotten. For the first morning’s order we had to ask twice before we were served. In the second breakfast our ordered dishes didn’t even come, and we gave up asking. Simple requests like baby cutlery and tissue paper took 10 minutes to arrive. For all the great service elsewhere in the resort, the breakfast service was just simply not up to standards for a resort of this calibre. All in all it could have been a perfect experience if not for the frustrating experience at breakfast.
Comment from Hotel Management
17 Aug 2024 by Jerome Pichon , Hotel Management
Dear Shang Hao, Thank you for sharing your feedback regarding your recent experience at our resort. We sincerely apologize for any inconvenience caused and for falling short of your expectations in terms of our service standards. We are committed to continuously improving our service delivery and ensuring that our guest experience the true One&Only moments. We understand the importance of training and development, and we will continue to implement rigorous training programs to enhance our team's skills and knowledge. We are dedicated to providing the highest level of service to all our guests, and your feedback helps us in our ongoing efforts to refine our operations. Once again, we apologize for any inconvenience you experienced during your stay. We truly value your patronage and hope to have the opportunity to welcome you back in the future. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast
by A verified traveler
Posted 25 Jun 2024 on Hotels
Comment from Hotel Management
27 Jun 2024 by Jerome Pichon , Hotel Management
Dear Fadil, Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had a fantastic experience during your stay at our resort. Your positive feedback is a true motivation for our team, and we are grateful for your kind compliments. We are excited to welcome you back on your next visit to our resort. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast
by A verified traveler
Posted 8 Jun 2024
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Comment from Hotel Management
10 Jun 2024 by Jerome Pichon , Hotel Management
Dear Kenny,Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had a fantastic experience during your stay at our resort. Your positive feedback is a true motivation for our team, and we are grateful for your kind compliments. We are excited to welcome you back on your next visit to our resort. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast
by A verified traveler
Posted 27 May 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by Jerome Pichon, Hotel Management
Dear Adrian, Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had a fantastic experience during your stay at our resort. Your positive feedback is a true motivation for our team, and we are grateful for your kind compliments. We are excited to welcome you back on your next visit to our resort. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
13 Jun 2024 by Jerome Pichon , Hotel Management
Dear Venkatesh, Thank you for taking the time to share your wonderful review with us! Your positive feedback is a true motivation for our team. We are excited to welcome you back on your next visit to our resort. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast
by A verified traveler from Miami Beach
Posted 20 Apr 2024
Incredible service.
Comment from Hotel Management
23 Apr 2024 by Jerome Pichon , Hotel Management
Dear Adriana, Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had a fantastic experience during your stay at our resort. Your positive feedback is a true motivation for our team, and we are grateful for your kind compliments. We are excited to welcome you back on your next visit to our resort. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast
by A verified traveler
Posted 21 Mar 2024
We had an incredibly private and relaxing time at One & Only Desaru Coast. Cannot recommend this resort enough. Will certainly be back.
Comment from Hotel Management
9 Apr 2024 by Jerome, Hotel Management
Dear Sarinder, Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had a fantastic experience during your stay at our resort. Your positive feedback is a true motivation for our team, and we are grateful for your kind compliments. We are excited to welcome you back on your next visit to our resort. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast
by A verified traveler
Posted 27 Oct 2023
Amazing property. So peaceful and relaxing and food was on point every meal!
Comment from Hotel Management
30 Oct 2023 by One&Only Desaru Coast, Hotel Management
Dear Michelle,Thank you for your exceptional rating! We look forward to welcoming you for another unforgettable getaway. Best Regards,Jerome PichonGeneral Manager, One&Only Desaru Coast
by A verified traveler
Posted 11 Sep 2023
The location is unique and private with access to beach at a stone’s throw away. While not fully on board option, the dining and experiences are well worth the value.
Comment from Hotel Management
14 Sep 2023 by One&Only Desaru Coast, Hotel Management
Dear Jasper,Thank you for your lovely review! We are thrilled to hear that you enjoyed the dining experience at our resort. Our team of chefs and staffs takes great pride in delivering exceptional service, your kind words are a true testament to the dedication and hard work of our team. We will be sure to share your compliments with them.Thank you once again for choosing our resort and for sharing your wonderful feedback. We can't wait to have you back!Best Regards,Jerome PichonGeneral Manager, One&Only Desaru Coast
