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One&Only Desaru Coast

5.0 star property
Luxury resort on the beach, with 2 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for One&Only Desaru Coast

Exterior
Couples treatment rooms, steam room, Turkish bath, body treatments
Exterior
Cocktail bar, garden views, open daily
Reception
VIP Access

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Parking included
    Parking included
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service
The price is P38,370
P41,572 total
includes taxes & fees
Dec 4 - Dec 5

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Junior Suite, 1 King Bed (Rainforest)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed (Rainforest)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Twin)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite, Oceanfront (Twin)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Oceanfront

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 105 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Ocean, King)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed (Ocean, King)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 105 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite (Ocean)

Frette Italian sheets, premium bedding, minibar, in-room safe

Grand Suite (Ocean)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 210 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite (Rainforest, Pool)

Room amenity

Grand Suite (Rainforest, Pool)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 300 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa (One)

Room amenity

Villa (One)

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 1500 sq m
  • Ocean view
  • Sleeps 10
  • 4 King Beds

View all photos for Junior Suite (Rainforest, Twin)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite (Rainforest, Twin)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite (Ocean, Twin)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite (Ocean, Twin)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Ocean Front Junior Suite King

Miscellaneous

Ocean Front Junior Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Villa One

Frette Italian sheets, premium bedding, minibar, in-room safe

Villa One

  • Sleeps 10
  • 4 King Beds

View all photos for Rainforest Junior Suite King

Interior

Rainforest Junior Suite King

  • Sleeps 3
  • 1 King Bed

Ocean Front Junior Suite Twin

  • Sleeps 3
  • 2 Twin Beds

Rainforest Junior Suite Twin

  • Sleeps 3
  • 2 Twin Beds

Ocean Junior Suite Twins

  • Sleeps 3
  • 2 Twin Beds

View all photos for Rainforest Grand Pool Suite

Interior

Rainforest Grand Pool Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Junior Suite King

Property grounds

Ocean Junior Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Grand Suite

Exterior

Ocean Grand Suite

  • Sleeps 3
  • 1 King Bed

Rainforest 2 Bedroom Grand Pool Suite

  • Sleeps 6
  • 3 King Beds

Ocean 2 Bedroom Grand Suite

  • Sleeps 6
  • 3 King Beds

Similar properties

2 outdoor pools, free cabanas, pool umbrellas
Anantara Desaru Coast Resort & Villas
Pool
Spa
Kids pool
Parking included
8.6 out of 10, Excellent, (37)
The price is P13,293
P14,488 total
includes taxes & fees
Dec 11 - Dec 12
Anantara Desaru Coast Resort & Villas
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About the neighborhood

Map
Persiaran Damai, Desaru, Bandar Penawar, Johor, 81930

What's nearby

  • The ELS Club Desaru Coast - Ocean Course - 18 min walk - 1.5 km
  • Desaru Coast Adventure Waterpark - 5 min drive - 3.4 km
  • Desaru Beach - 13 min drive - 8.1 km
  • Desaru Fruit Farm - 14 min drive - 14.0 km
  • Tanjung Balau Beach - 14 min drive - 13.5 km

Getting around

  • Senai International Airport (JHB) - 69 min drive

Restaurants

  • ‪Mix Lounge - ‬7 min drive
  • ‪Sessions Restaurant @Hard Rock Hotel Desaru Coast - ‬6 min drive
  • ‪Beach Bar - The Westin Desaru Cost Resort - ‬7 min drive
  • ‪Pirate Dlaksamana Seafood - ‬8 min drive
  • ‪Lotus Seafood - ‬10 min drive

About this property

One&Only Desaru Coast

Luxury eco-certified resort near Desaru Coast Adventure Waterpark
A short walk from Desaru Beach, One&Only Desaru Coast provides free continental breakfast, an adjacent golf course, and a terrace. This resort is a great place to bask in the sun with a beachfront location, beachfront dining, and sun loungers. Indulge in aromatherapy, a body scrub, and a body wrap at One&Only Spa, the onsite spa. Be sure to enjoy Mediterranean cuisine and ocean views at the 4 on-site restaurants. The 24-hour gym offers yoga classes and fitness classes; other things to do include kayaking, archery, and windsurfing. Stay connected with free in-room WiFi, and guests can find other amenities such as designer stores on site and a firepit.
You'll also enjoy perks such as:
  • 2 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Free bicycle rentals, tennis courts, and a beach club on site
  • An electric car charging station, babysitting (surcharge), and beach umbrellas
Room features
All guestrooms are individually furnished, and boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-compatible safes.
Other conveniences in all rooms include:
  • Frette Italian sheets, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Rainfall showers, separate tubs/showers, and bidets
  • Flat-screen TVs with cable channels
  • Decks/patios, wardrobes/closets, and separate sitting areas

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
One&Only Desaru Coast is listed in the 2021 Condé Nast Traveler Hot List.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free secured, covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Ambara
  • Duski Monkey
  • Ember Beach Club
  • Essential
  • Hoshi

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Archery
  • Beach club
  • Billiards/pool table
  • Books
  • Canoeing
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Kayaking
  • Library
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Steam room
  • Table tennis
  • Tennis
  • Tennis lessons
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free crib
  • Free supervised activities for children
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in a "Malaysian Resident ID Mandatory" room type must present Malaysian Resident ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from March 22 to May 7:
  • Beach

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 690.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: MYR 2181.6
  • New Year's Eve (31 December) Gala Dinner per child: MYR 1096.2 (from 4 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 690.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

One&Only Desaru Coast Resort
One&Only Desaru Coast Bandar Penawar
One&Only Desaru Coast Resort Bandar Penawar

Frequently asked questions

Does One&Only Desaru Coast have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at One&Only Desaru Coast?

As of Nov 21, 2024, prices found for a 1-night stay for 2 adults at One&Only Desaru Coast on Dec 4, 2024 start from P 38,370.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is One&Only Desaru Coast pet-friendly?

No, pets are not allowed at this property.

How much is parking at One&Only Desaru Coast?

Self parking is free at this property.

What time is check-in at One&Only Desaru Coast?

Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at One&Only Desaru Coast?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is One&Only Desaru Coast located?

Located in Bandar Penawar, this beachfront resort is next to a golf course, 1.7 mi (2.8 km) from Desaru Coast Adventure Waterpark, and 8.7 mi (14 km) from Desaru Fruit Farm.

One&Only Desaru Coast Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 21 out of 35 reviews" "
Rating 8 - Good. 9 out of 35 reviews" "
Rating 6 - Okay. 4 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no idea what to expect as we booked last minute without doing any research nor looking at pictures. Also the name, One & Only Desaru, is somewhat non-descript, it doesn't evoke much... This is a 5-star resort, an oasis secluded from the world, large luxurious villas, private beaches and all -- and also, I guess, from paparazzis! That kind of a place. Top, top, top. Will return for sure.
Stayed 2 nights in Jun 2024

8/10 Good

Shanghao

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed two nights at One&Only Desaru Coast with our baby. The resort anticipated all our needs with a cot, changing table, sterilizer and bottle warmer. The room and food were impeccable. However, we were rather disappointed by the patchy service during breakfast. For two mornings, we had our orders forgotten. For the first morning’s order we had to ask twice before we were served. In the second breakfast our ordered dishes didn’t even come, and we gave up asking. Simple requests like baby cutlery and tissue paper took 10 minutes to arrive. For all the great service elsewhere in the resort, the breakfast service was just simply not up to standards for a resort of this calibre. All in all it could have been a perfect experience if not for the frustrating experience at breakfast.
Stayed 2 nights in Aug 2024

10/10 Excellent

Fadil

Stayed 4 nights in Jun 2024

10/10 Excellent

Kenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Jun 2024

10/10 Excellent

Adrian

Stayed 3 nights in May 2024

10/10 Excellent

Venkatesh

Stayed 2 nights in May 2024

10/10 Excellent

Adriana, Miami Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarinder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredibly private and relaxing time at One & Only Desaru Coast. Cannot recommend this resort enough. Will certainly be back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. So peaceful and relaxing and food was on point every meal!
Stayed 4 nights in Oct 2023

10/10 Excellent

Jasper

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is unique and private with access to beach at a stone’s throw away. While not fully on board option, the dining and experiences are well worth the value.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ibrahim, Dhahran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Beautiful escape
Stayed 2 nights in Aug 2023

10/10 Excellent

Matthew

Stayed 2 nights in Jul 2023

10/10 Excellent

Simone

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Absolutely amazing hotel and service. We were especially pleasantly surprised how child friendly the property was.
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property - great people
Amazing property with some fantastic people and overall very good service. The engaged and present management team does a great job helping people grow, where necessary. Both restaurants are good, delivering on service, food and ambience. Personally I would like to see Hoshi deliver “a bit more”, move from good to outstanding, also to match the price tag. Looking forward to seeing the development over time.
Stayed 2 nights in Sep 2022

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Asyraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Zhuoxin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was lovely. The resort is very kid friendly and our kids had a very enjoyable time. :)
Stayed 3 nights in Jun 2022

10/10 Excellent

Woan Huei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a memorable 3D2N stay with my family in One&Only. The room is well equipped with everything you would need for a perfect staycation; a spacious bathroom, bath bomb for a relaxing soaking, tea in a variety choices and Nespresso coffee machine. Balcony with a long couch is a plus for family chilling session. A short walking to the private beach where you could enjoy the sunrise. The Resort Manager, Mr Rahman is attentive and graceful in accepting feedback. Definitely will come back for another stay.
Stayed 2 nights in Apr 2022

8/10 Good

Jenle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good for leisure escape that love to stay at resort to enjoy the hotel facilities
Stayed 2 nights in Feb 2022

8/10 Good

Koh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great stay and experience.
The resort is nice but the food at the hotel is overpriced for example a plate of chicken rice will cost you about RM115. Overall the experience is nice and the staff were very friendly and helpful. In addition, the sports club facilities ie tennis and other varieties of sports are excellent. But during this monsoon period ie in December, there’s nothing much you can do at the beach. So try to avoid this period if you can.
Stayed 3 nights in Dec 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overpriced for what it is. The grounds is fine but
Stayed 2 nights in Nov 2021

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
This happens to be the 4th One&Only resort that I’ve stayed at; therefore there are certain expectations are required to be met. This is an excellent 5 Star Resort without any doubt but hasn’t quite succeeded in living up to the One&Only brand, unfortunately. Parking my vehicle was not an issue but lugging my baggage up a flight of stairs from the carpark to the lobby without any help was not very pleasant. I was only brought to my villa for check-in after I waiting in the lobby from 3.15pm to 4.15pm. Even then, I had to make a fuss before one of the staff attended to me. I was flabbergasted that coffee and tea was served without a sugar bowl or a milk jug during breakfast. I had to remind a member of the staff and by the time the milk and sugar arrived, I was about to finish my breakfast. Great attention to detail when it comes to amenities and presentation and I wouldn’t expect any less from The One&Only must say that all the staff are very well mannered, polite and helpful
Stayed 1 night in Nov 2021

8/10 Good

Seiichiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service. Staffs are well educated. Only one problem is foods are too much expensive. We have to judge the price including the servicing by staff, but I think it is still too expensive.
Stayed 1 night in Jan 2021

6/10 Okay

Wee Lee

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Rooms, Amenities were excellent. However staff attentiveness and service were below par. Buggy service and butler service was really disappointing. Wanted to organize a private dinner with family and friends, however the staff was not accommodative at all. Overall good property and amnesties, staff need to be retrained.
Stayed 3 nights in Jan 2021