Ratings based on 37 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Sep 2023 on Hotels
by A verified traveler
Posted 7 May 2023
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by A verified traveler
Posted 4 Apr 2023
The staff are super friendly and helpful.
by A verified traveler
Posted 24 Sep 2019
Staff are wonderfully friendly and accommodating. We were able to check in early and received a welcome fruit basket and slice of cake. The rooms are decent with typical amenities. The AC was nice and cold. A nice perk was that everything in the mini-bar for our room was complimentary.
My wife got a couple of massages while staying there. They were inexpensive but only OK. The mats are on the floor and the therapist gets on the mat with you to massage your back...uncomfortable to say the least. There was no difference in technique between the Javanese massage and the "Swedish" massage. There are no private rooms either - you are behind a curtain which they are not careful to keep completely closed. There were loud noises while there too. They had soothing music but I also hear a tv with a game show on in the next room and women laughing and talking loudly. Not peaceful at all.
The pool was relaxing and there is a kiddy pool. Strange though - there are chlorine "cakes" all over the bottom of the pool. The pool is shallow enough to stand out of the water from the deepest section so you do step on these.
The food was pretty good. The ribs were delicious. The food is generally inexpensive for a hotel. Don't be fooled thinking that "cream cheese cake" is cheesecake! Not even close. Breakfast is full and plentiful. There are plenty of "western" food options as well.
There is a gym with the basic weights and machines. It was clean but there are usually no towels.
by A verified traveler
Posted 31 Jul 2019
by A verified traveler
Fantastic Hotel
Posted 25 Feb 2019 on HotelsThis hotel is located on hill overlooking the mountains as they slide into a huge bay. There is a massive Asian breakfast with cereal, omelette, pastry and coffee for the westerners. The pool is small but refreshing with scented flowers adding to the mix. The rooms are clean.A welcome cake was quite a surprise. Global warming has all but destroyed the reefs. There are attempts at restoration but, like everywhere else , it is too little too late. A great hotel with friendly service.
by A verified traveler
Posted 14 Feb 2019
The customer service was excellent and location is strategic.
by A verified traveler
Posted 14 Feb 2019
by A verified traveler
Second to None - Highly recommended Hotel
Posted 6 Nov 2018 on HotelsBest hotel I have been at, staff are really friendly and the service is second to none and the food at the hotel is brilliant, would highly recommend using this hotel, will defiantly be going back there againagain
Recommended
for Everyoneby A verified traveler from singapore
Better than standard 4 stars plus local flavor
Posted 1 Aug 2018First impression was of a good elevated location complimented by nice view of a bay when dining at the restaurant.
Quite clean rooms with relatively clean bathroom, and linens, comfortable beds,
but WiFi was a bit erratic. Tv channels and picture quality needs improvements.
Sleep experience was excellent as the A/C worked well.
Dining/buffet breakfast was quite delectable - buffet breakfast was quite varied but the cold food was a letdown.
The food warmers should have been on throughout.
The pool and gym were of good standard though the view from the gym could have been better.
Overall, it was the excellent friendly attitude of the staff that would separate the Emersia from similar starred establishments.
From the front desk where you are greeted with smiles from ms Setia, Hendro, Dwi, Rudi, and special mention to the very courteous Dinda; to the servers at the breakfast buffet.
Also extremely helpful was the tall, young and boyish looking bellboy ( forgot his name ) who showed us the different rooms in addition to helping out reservations, to opening car doors.
I tried out their executive room for 1 night, went to the Desa for 1 night, and being impressed with the Emersia, returned and booked 2 additional rooms.
