Ratings based on 99 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
I brought the superior room for my boyfriend and I, I was quite disappointed with what was presented for the money I spent. On the itinerary it said there would be complimentary water and toiletries. There were only hand wash and conditioner. The ceiling above the shower had mould. The shower had poor pressure. The curtains weren't hung properly as the hooks were broken so they drooped in the middle. The breakfast was nice although there wasn't much selection other than cereal, full English and toast. The staff were nice enough although didn't ask how we were or if we were having a good stay so we felt quite uncomfortable in the dining area. I know these are all little things however when you pay almost £200 for 2 nights you do expect a little more attention to detail.
by A verified traveler
Posted 28 Dec 2024
We had a fatastic stay here at the Vines, lovely staff and in a perfect location if you want to explore the Burford garden center, the best garden centre i have ever been to.
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 4 Oct 2024 on Hotels
Comment from Hotel Management
5 Oct 2024 by Vines Team, Hotel Management
Thank you for taking a minute and leave us your feedback; we appreciate all reviews from our guests.We are sorry you did not enjoy your stay at The Vines and we would be more than happy to listen to a more in depth feedback form you as nothing has been raised whilst on your stay with us.Our records also show several attempts of getting in touch regarding your outsanding bar bill after checking out. Please feel free to get in touch on our official email to discuss further.The Vines Team
by A verified traveler
Posted 13 Sep 2024 on Hotels
Turned up at 4pm and the place was locked and had to call for them to open up.
Very quiet location and traditional looking pub.
I stayed in a room in the main building which was small, and a bit tired.
Positives - beautiful area, nice staff
Negatives - not as good as it looks in the photos
Comment from Hotel Management
5 Oct 2024 by The Vines Team , Hotel Management
Thank you for your feedback Anonymous! We are sorry to hear that you did not enjoy your stay with us. Our Pub opens at 5pm everyday and we are open only for check-ins from 3pm; hence why you have not found open.Our staff is always on the premises ready to check you in within the first couple of minutes of your arrival.There is a check-in process displayed at the front for all of our guests and we encourage all of our guests to check it upon arrival.We are also very happy to hear you have enjoyed the area and our staff! We are looking forward to see you again soon.
by A verified traveler
Posted 11 Sep 2024 on Hotels
by A verified traveler
Posted 10 Sep 2024 on Hotels
Ideal for my one night
by A verified traveler
Posted 10 Sep 2024
by A verified traveler
Friendly hotel
Posted 28 Aug 2024 on HotelsStaff friendly and room clean and good quality
Nice location and easy to find
Comment from Hotel Management
3 Sep 2024 by The Vines Team, Hotel Management
Thank you so much Mark! So happy to see you had such a good experienceWe are looking forward to see you again!
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by The Vines Team , Hotel Management
Thank you for your feedback Christopher! So happy to hear you enjoyed your stay! Looking forward to your next stay.
