Ratings based on 2 Verified Reviews
1.5 Room cleanliness
2.0 Service & staff
2.0 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jan 2020
it was dirty and the bed was almost wet. there were bugs on the floor
Comment from Hotel Management
10 Jan 2020 by JP, Hotel Management
The property is located in a rural eco environment with natural habitats. The atmosphere is very cool and fresh because of the altitude above sea level. The property is kept cleaned daily to ensure the comfort of our guests.
Thanks for your feedback which is taken onboard for improvement.
by A verified traveler
Terrible place in a remote location
Posted 3 Dec 2019 on HotelsThis is what I sent the host:
Hey so I’m sorry the bed was humid and wet, I saw old bed bug carcasses on the bed, there were ants all over the sink when we got there, we did not have enough towels and the place was just overall not clean. I left. The keys are your key box.
Comment from Hotel Management
4 Dec 2019 by JP, Hotel Management
Stephano you communicated on the 1st & 2nd day of your stay at the property that you were happy and all was well. However thank you so much for your feedback and I do apologise for any any inconvenience and this will be taken on board for improvement of the service.
For nature lovers the property is very popular as it is located in natural unspoilt eco environment with rolling green hills and vallies and clean fresh air to breath and friendly community.
We would be very happy to welcome you back with a special complimentary discount thank you.
