Ratings based on 90 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Parking not close
Comment from Hotel Management
23 Nov 2024 by Front Office Manager, Hotel Management
We thank you for your 4-star rating and apologize that you weren't satisfied with the hotel's proximity to the local garages. We hope to see you again.Sincerely,Christopher Rogers
by A verified traveler from Edgewood
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Front Office Manager, Hotel Management
Thank you for the 3 stars. We hope you give us another chance to make it a 5-star stay!Sincerely,Christopher Rogers
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Front Office Manager, Hotel Management
Thanks for the 5 stars! We appreciate it very much!Sincerely,Christopher Rogers
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Front Office Manager, Hotel Management
Thank you Donte for the 5-star rating. We are glad you had a great stay!Sincerely,Christopher RogersSonesta IH Baltimore
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Front Office Manager, Hotel Management
We are thoroughly apologetic for your experience. We have addressed each concern and appreciate your feedback, which helped us fix the problems.Sincerely,Christopher Rogers
by A verified traveler
Posted 21 Nov 2024
The hotel is ok, there was a cannabis smell in the whole place which bother me a lot not just for me but for my baby.
Comment from Hotel Management
23 Nov 2024 by Front Office Manager, Hotel Management
We are so sorry about the issue you had with the cannabis smell. We try our hardest to hold all guests accountable who don't adhere to our no-smoking policy to prevent it from occurring. We thank you for your feedback and wish you and your baby well.Sincerely,Christopher Rogers
by A verified traveler
Posted 19 Nov 2024
The pricing was excellent
The serbice was friendly and accommodating.
Comment from Hotel Management
23 Nov 2024 by Front Office Manager, Hotel Management
Our prices are pretty unbeatable and we do aim to please all our guests with the best service possible. Thank you for highlighting this and for staying with us.Sincerely,Christopher Rogers
by A verified traveler
Posted 19 Nov 2024
The “restaurant” is not open yet. Couches had no cushions with notes that said do not sit, cushions on the way. Continental breakfast was cereal & pop tarts. I had to go to the front desk to get coffee made. “City view” was a brick wall. The “closet” was a hanging rack, the “fridge” was a small fridge sitting in the middle of the room with the back off, so all wires etc were showing. Had to walk around the fridge to get to the mirror or desk. The bed slept horribly. Parking is nonexistent unless you want to spend your child’s college savings to park. Will absolutely never stay here again. I wish I could include the photos I took.
Comment from Hotel Management
20 Nov 2024 by Front Office Manager, Hotel Management
Hi Holly,We are thoroughly shocked that your stay was not the typical one our guests have. Guests love the comfort of our beds and we are sorry you didn't. We apologize that our restaurant is under construction. As we work to open it, we want guests to be safe. That was the purpose of the signs you noticed. Until our restaurant opens, we provide our guests with a free continental breakfast. It includes cereal, an assortment of danish, muffins, pop tarts, nutri-grain bars, and bagels, toast, fresh fruit, orange juice, English tea, coffee, regular and almond milk. While we don't have a parking lot, we do offer valet parking at 45 per night. There are also several self-parking options for less. This is very typical of many of the downtown hotels in our area and we apologize that there was a hardship financially.We thank you for your feedback and hope you reconsider not coming back.Sincerely, Christopher Rogers Sonesta IH Baltimore
by A verified traveler
Posted 18 Nov 2024
Enjoyed my stay.
Comment from Hotel Management
19 Nov 2024 by Front Office Manager, Hotel Management
Thank you Laronda for the generous rating! We appreciate you very much.Christopher RogersSonesta IH Baltimore
by A verified traveler
Posted 18 Nov 2024
This was one of the better hotels I’ve stayed at. A lot of things were broken in the room. But me and son were just sleeping there and not in need of some things. It’s inner city Baltimore so the city is always alive. People sitting where ever they feel convenient and don’t move when asked excuse me.
Comment from Hotel Management
23 Nov 2024 by Front Office Manager, Hotel Management
We are sorry that you experienced inconsideration and rudeness from some people outside the hotel. We hope however that none of your issues prevent you from coming back to stay with us again in the future.\ We thank you for your feedback.Sincerely,Christopher Rogers
