Ratings based on 992 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
There was hair all over the room, stuck in the towels/washcloths, left in the shower and sink. It’s as if the room was never properly clean. Plus there was a party next door to us. Never again.
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Valued Guest,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Washington DC - Laurel. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hello Djibril, The staff at the Red Roof Inn Washington DC - Laurel and I appreciate you taking the time out of your busy day to share your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your positive rating, Electric Throne of. The staff at the RED ROOF INN WASHINGTON DC - LAUREL and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Nov 2024
Very clean, no pests, quiet
Comment from Hotel Management
21 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Acacia, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Washington DC - Laurel. I'm thrilled to read that you were pleased with the cleanliness and the quietness, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Nov 2024
Good customer service
Comment from Hotel Management
28 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Thomas,Red Roof appreciates your 5/5 score and comments regarding your recent stay at the Red Roof Inn Washington DC - Laurel. It's thrilling to hear that our quality customer service created an ideal experience. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 16 Nov 2024
Staff very accommodating
Comment from Hotel Management
27 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WASHINGTON DC - LAUREL. At Red Roof we are thrilled to read that the staff very accommodating. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler from Fort Washington
Posted 11 Nov 2024
clean
Comment from Hotel Management
15 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Nivea,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Washington DC - Laurel. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Nov 2024
Great staff. Nice rooms
Comment from Hotel Management
7 Dec 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Benoit,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Washington, DC - Laurel. It's great to see you enjoyed your stay, had a great staff encounter and liked the rooms provided, resulting in a 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Oct 2024
I wasn’t allowed to check in and never received my credit for the hotel. The staff was rude and I had to end up sleeping in my car
Comment from Hotel Management
14 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Selena,Thank you for telling us about your recent visit at RED ROOF INN WASHINGTON DC - LAUREL. I was disappointed to read that your staff encounter was less than ideal. Please know our team at Red Roof are consistently working to improve our product offering and your feedback is critical toward this effort, so we are thankful to you for sharing your comments.Thank you for sharing your concerns and our team at Red Roof wishes you a good day.Sincerely,LintonRed Roof ManagementRediResponse Specialist
