Ratings based on 981 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Rooms smell like cigarettes. Heater doesn't work and mattress needs to be replaced. Worst experience.
by A verified traveler from Mars
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Mark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 19 Nov 2024
Roomsneed updatingbut oversll goid stay
Comment from Hotel Management
21 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Mark,Thank you for telling us about your recent visit at RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM. It was good to read that you had a good experience. However, you indicated that your room need updating. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler from Altha
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Allison, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES MALONE and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 11 Nov 2024
It took 30m to check-in. Our first room had roaches in the main room and bathtub, and smelled of old water.
Although we were given a newer, cleaner room upon complaint, but someone tried to get in/force the door open during the night. It woke us up and scared us...the person didn't even shut the door tight after they stopped trying.
Never again.
Comment from Hotel Management
14 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Denise, We are sorry to hear about your recent experience at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to the lengthy wait at check-in, multiple encounters with pests, and the other highlighted concerns. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry and guests safety is one of our top priority. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns. Nonetheless, it's good to hear that you were given a different room and you found it to be clean.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Nov 2024
It disturbed me, as soon as I walked in the bathroom there was a roach in the tub looking at me looking at him. I killed at least 3 or 4 bugs that night. It was dry blood on the ceiling like a small splat that’s not too noticeable but noticeable. Overall I felt like I slept in a rm where a crime was committed and like I’m in the hood neighborhood with the roaches. Wouldn’t recommend this location. It’s too trapped out and dirty for me.
Comment from Hotel Management
19 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Jamiece,I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ Baltimore North - Timonium. I was saddened to read that your stay fell short of your expectations due to the condition of the room and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to any of our other brand locations in the future.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Nov 2024
I had to have my room changed 2 times . The first room had trash and no bedding . The second room mattress smelled of piss and room smelled like mildew
Comment from Hotel Management
7 Nov 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Deondre, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Baltimore North - Timonium. Please accept our most sincere apologies for the concerns you described regarding the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Oct 2024
Roaches
Comment from Hotel Management
2 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Jacqueline,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Oct 2024
I really like that the water was very hot. But I really didn’t like the area, or the fact that they had a lot of people just standing around outside at 1 and 2 am in morning and it was very cold. As well as the trash outside was over running with more debris in the hallway.
Comment from Hotel Management
4 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Precious,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM. I am happy to hear that you really liked that the water was very hot. However, you indicated that the area of our hotel, the less-than-ideal encounter, and the other highlighted concern hindered your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Very truly yours,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Warren,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
