Ratings based on 467 Verified Reviews
2.9 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by ZAIN, Hotel Management
Thank you for your feedback! We're glad to hear you had a good experience. If there's anything specific we can improve or any suggestions you have, feel free to share. We appreciate your input and hope to welcome you again soon!
by A verified traveler
Posted 16 Nov 2024
Excellent person at the front desk when I checked in, very patient and accomidating Thank you
Comment from Hotel Management
16 Nov 2024 by Zain, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had a positive check-in experience, and we're proud of our front desk staff for being patient and accommodating. Your feedback means a lot to us, and we’ll be sure to pass along your appreciation. We look forward to welcoming you back soon!
by A verified traveler
Posted 12 Nov 2024
I like the fact they had smoking rooms
Comment from Hotel Management
15 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear John,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Baltimore. I was delighted to hear that the property having smoking rooms was to your liking, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Nov 2024
The room smelled like cigarettes, the bathroom was not cleaned.
Comment from Hotel Management
7 Nov 2024 by Zain, Hotel Management
Thank you for bringing this to our attention, and I sincerely apologize for the issues you've encountered during your stay. We strive to maintain the highest standards of cleanliness and comfort, and it’s clear we fell short in this instance. I will be sure to address both the room's odor and the bathroom's cleanliness with our housekeeping team right away.Please let us know if there’s anything we can do to make your stay more comfortable. Your satisfaction is important to us, and we appreciate your feedback.
by A verified traveler
Posted 6 Oct 2024
AC was not working properly, and there was lot of noise making by other people around at the midnight.
Comment from Hotel Management
8 Oct 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Deepak,I appreciate you sharing your feedback following your stay at the Red Roof Inn Baltimore. I was saddened to read that your stay fell short of your expectations due to the issue with the air conditioner and noise disturbance encountered. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler from Scotch Plains
Posted 22 Sep 2024
It was in a horrible location with a lot of shady people there
Comment from Hotel Management
24 Sep 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Brian, Thank you for taking the time to tell us about your experience at the RED ROOF INN BALTIMORE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the loitering you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 17 Aug 2024
The air conditioner didn’t work
Comment from Hotel Management
19 Aug 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Tracey,Thank you for taking the time to tell us about your experience at the RED ROOF INN BALTIMORE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the dysfunctional air conditioner which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 12 Aug 2024
👌
Comment from Hotel Management
30 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Archi,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN BALTIMORE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
5 Aug 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Krystal, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Baltimore and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Jonathan RediResponse Specialist, Hotel Management
Hello Shatu, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Baltimore and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
