Ratings based on 960 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Customer service bad, lady by reception desk took more than 40 min to check us in, she did not know that she was doing. Hall way smell terable, room has smell too, breakfast almost non.
Comment from Hotel Management
26 Nov 2024 by AG, Hotel Management
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. My name is Asit Gandhi, General Manager at La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh. I deeply appreciate the time you took to provide your insights. I am truly sorry to hear about the challenges you experienced during your stay. A smooth and welcoming check-in process is an essential part of ensuring our guests feel valued, and I regret that this did not meet your expectations. Please know that our team is committed to providing prompt and professional service, and I will personally address this matter with our staff to ensure future interactions reflect our high standards. Regarding the concerns with the hallway and room odors, as well as the breakfast offerings, I understand how important these aspects are to creating a pleasant stay. Our goal is to maintain a clean, fresh, and inviting environment for all guests, and I assure you that your comments have been taken seriously. Immediate measures will be reviewed and implemented where necessary to enhance the guest experience. Thank you for bringing these matters to our attention. Your feedback helps us improve, and we genuinely hope to have the opportunity to welcome you back in the future and exceed your expectations. Warm regards, Asit Gandhi General Manager La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh
by A verified traveler
Posted 26 Nov 2024
Cleaning of bathroom and towels should be more thorough.
Renovate and upgrade room facilities when needed.
Comment from Hotel Management
26 Nov 2024 by AG, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay with us. My name is Asit Gandhi, and I have the privilege of serving as the General Manager at La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh.I deeply value the time you took to bring your concerns to our attention. Ensuring a clean and comfortable environment is at the heart of our commitment to our guests, and your observations about the bathroom cleanliness and towels highlight areas where we must refocus our efforts. Please know that your comments are being shared with our housekeeping team as part of our continuous improvement process.Additionally, your insight into the need for renovations and upgrades to room facilities is truly appreciated. We recognize how important it is for our accommodations to remain modern, functional, and welcoming. Suggestions like yours inspire us to prioritize updates that enhance the overall guest experience.Your experience is of great importance to us, and your feedback serves as a vital reminder to maintain the high standards that our guests deserve. Thank you for allowing us to learn and grow from your perspective. We hope to have the opportunity to welcome you back in the future and provide you with an improved and memorable stay.Warm regards,Asit GandhiGeneral Manager
by A verified traveler
Posted 23 Nov 2024
I didn't like anything about it from the check in where my reservation was messed up to the room being dirty(bed sheets dirty and stained and food left in the refrigerator from the previous customer).the hallway smells of Marijuana the ellavator door doesn't open completely and the lady at the front desk is rude.
Comment from Hotel Management
25 Nov 2024 by AG, Hotel Management
Dear Valued Guest,Thank you for sharing your experience with us. My name is Asit Gandhi, and I serve as the General Manager at La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh. I truly appreciate you taking the time to bring your concerns to our attention.I deeply regret that your visit fell short of expectations and left you feeling dissatisfied. It is always our priority to provide a welcoming and comfortable stay for our guests, and I am genuinely sorry that you encountered challenges during your time with us. Each point you mentioned, from the check-in experience to the room conditions, reflects aspects we strive diligently to manage with care and excellence.The environment and ambiance of our property are equally important to us, and I understand how unsettling it must have been to deal with odors in the hallway or issues with the elevator. Additionally, I regret that our service at the front desk did not meet the standard of professionalism and warmth that we hold ourselves to.Please know that your feedback is invaluable to us. It motivates us to reflect, refine, and work harder to deliver the exceptional hospitality every guest deserves. Your experience has been shared with my team so we can address these matters with the seriousness they warrant.Thank you for staying with us. It is my sincere hope that we will have the opportunity to welcome you again and restore your faith in our commitment to quality and care.Warm regards,Asit GandhiGeneral ManagerLa Quinta Inn & Suites by Wyndham Baltimore N / White Marsh
by A verified traveler
Posted 21 Nov 2024
Super attentive staff
by A verified traveler
Posted 13 Nov 2024
Great Place
Comment from Hotel Management
14 Nov 2024 by AG, Hotel Management
Dear Valued Guest,My name is Asit Gandhi, and I am the General Manager here at La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh. It was truly a pleasure to read your feedback, and I want to extend my heartfelt thanks for taking the time to share your experience with us.Your perfect rating of 10 out of 10 deeply motivates our entire team. We are dedicated to providing an exceptional stay for each and every guest, and your comments serve as a wonderful affirmation of our commitment to hospitality. It brings us immense joy to know that our efforts contributed to a memorable stay, and your kind words encourage us to continue delivering a warm, welcoming, and comfortable environment for all our guests.Thank you once again for your feedback and for choosing La Quinta Inn & Suites Baltimore N / White Marsh. We hope to welcome you back soon, where our team will be eager to ensure your next visit is just as wonderful as this one.Warm regards, Asit Gandhi General Manager La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by AG, Hotel Management
Dear Valued Guest,My name is Asit Gandhi, and I am the General Manager here at La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh. It was truly a pleasure to read your feedback, and I want to extend my heartfelt thanks for taking the time to share your experience with us.Your perfect rating of 10 out of 10 deeply motivates our entire team. We are dedicated to providing an exceptional stay for each and every guest, and your comments serve as a wonderful affirmation of our commitment to hospitality. It brings us immense joy to know that our efforts contributed to a memorable stay, and your kind words encourage us to continue delivering a warm, welcoming, and comfortable environment for all our guests.Thank you once again for your feedback and for choosing La Quinta Inn & Suites Baltimore N / White Marsh. We hope to welcome you back soon, where our team will be eager to ensure your next visit is just as wonderful as this one.Warm regards, Asit Gandhi General Manager La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh
by A verified traveler
Posted 12 Nov 2024
Needs maintenance. First room they gave us shower is broken and had empty shampoo and body wash containers. Move us to a different room and it took a long time for hot water to come out. Side outside door is broken that you can't come back in. Hallway and stairs smell like pee. Elevator does not open all the way. Vending machine is empty and ice machine is out of order. I wish I'm making these up but sadly I'm not.
Comment from Hotel Management
14 Nov 2024 by AG, Hotel Management
Dear Valued Guest,Thank you for sharing your experience with us. My name is Asit Gandhi, and I am the General Manager here at La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh. We sincerely value every guest's perspective and take all feedback to heart, as it helps us understand where we can continue improving the service we provide.Your feedback serves as a genuine reminder of the important role our facilities and environment play in creating a welcoming atmosphere. We are deeply committed to ensuring that each guest has a comfortable, seamless stay, and it’s clear from your comments that we have areas to focus on. While unexpected maintenance issues can arise, our goal is always to address them swiftly and with minimal impact on our guests. Every detail you mentioned – from room amenities to common areas – highlights aspects we continuously strive to keep at a high standard, and your experience has reinforced our focus on this commitment.Thank you once again for taking the time to let us know where we can improve. We are genuinely appreciative of your insights, which will help us to elevate the guest experience moving forward. We hope that you might consider visiting us again in the future, where we’ll strive to provide a stay that meets your expectations.Warm regards, Asit Gandhi General Manager La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh 4 Philadelphia Ct, Rossville, MD 21237
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by AG, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your experience with us. My name is Asit Gandhi, and I am the General Manager here at La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh. It is our pleasure to have welcomed you, and we truly value the insights you’ve provided. Every guest’s feedback is a vital part of our commitment to enhancing the guest experience and ensuring that each stay is memorable and fulfilling.We are pleased to know that your stay met your expectations in many aspects, and it warms our hearts to receive such a positive rating from you. Our team is dedicated to providing a warm, welcoming atmosphere where our guests feel cared for and valued. We hope that during your stay, you enjoyed the comfort and amenities that we strive to deliver with a personal touch.If there was anything that prevented us from earning a full five stars, please know that we are always here to listen and continuously improve. Your thoughts help guide our efforts as we work to refine the experience we offer to each guest. We sincerely hope to welcome you back in the future and have the opportunity to provide an even higher level of service that earns your complete satisfaction.Thank you once again for choosing to stay with us, and for sharing your experience. Should you have any further reflections or needs, please don’t hesitate to reach out to us at (410) 574-8100 or via email at lq52913gm@gmail.com.Warm regards, Asit Gandhi General Manager La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Monique Phipps, Hotel Management
Thank you for your positive feedback. If there is anything we can do to better our services, please let us know!
by A verified traveler
Posted 6 Nov 2024
Will not stay here again. Elevator did not open all the way & very slow. Front door & entry doors left open all night air condition not working.
Comment from Hotel Management
6 Nov 2024 by AG, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your thoughts and experiences with us. My name is Asit Gandhi, and I serve as the General Manager here at La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh. It is truly disheartening to hear that your recent stay did not meet your expectations, and I deeply regret that you left our property feeling less than fully satisfied.Please know that our team is dedicated to providing a comfortable and safe environment for all our guests, and your feedback is invaluable to us in continuously striving to achieve that goal. We understand how crucial it is for every part of your experience, from the ease of using our facilities to the comfort within our common areas, to be seamless and pleasant. Your observations regarding our elevator and entry doors allow us to reflect on our current practices and explore ways to enhance each guest's experience.Our team works tirelessly to maintain a welcoming environment, and we aim to address any concerns swiftly to uphold our high standards. We are truly grateful for your feedback, as it inspires us to work even harder to exceed our guests' expectations and ensure every stay is memorable for the right reasons.Thank you once again for your review. We hope that one day we might have the opportunity to welcome you back and provide you with the outstanding experience you rightfully expect and deserve.Warm regards, Asit Gandhi General Manager
