Ratings based on 987 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Property was overall ok. The sofa bed mattress was absolutely awful. And the Dish TV was terrible, it was constantly buffering.
Service was professional and polite. Breakfast was good. Room was clean.
Comment from Hotel Management
24 Nov 2024 by Kiesha Henry, Hotel Management
Dear Guest, Thank you for taking the time to provide your feedback. I am sorry the amenities did not mee your expectations. We truly appreciate being your hotel of choice.
by A verified traveler from Henrico
Posted 21 Nov 2024
My door was ajar upon checking in. Shower curtain needs to be replaced.
Comment from Hotel Management
24 Nov 2024 by Kiesha Henry, Hotel Management
Dear Guest, Thank you for choosing to stay with us. I appreciate your feedback and will follow up with the department lead.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Kiesha Henry, Hotel Management
Dear Guest, Thank you for choosing to stay with us and taking the time to complete the survey.
by A verified traveler
Posted 17 Nov 2024
Staff is very friendly and hospitable. Will definitely stay here again.
Comment from Hotel Management
18 Nov 2024 by Kiesha Henry, Hotel Management
Dear Guest,Thank you for your feedback. We are delighted that your received great service from the team. We look forward to your next visit.
by A verified traveler
Posted 16 Nov 2024
Close to the waterfront and shops/restaurants nearby. The view from my room was great and appreciated the guest HH activities.
Comment from Hotel Management
18 Nov 2024 by Kiesha Henry, Hotel Management
Dear Guest,Thank you for taking the time to complete the survey. We are happy you enjoyed the area and your room. Visit again soon.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Kiesha Henry, Hotel Management
Dear Guest,Thank you for completing the survey. We appreciate you choosing to stay with us.
by A verified traveler
Posted 4 Nov 2024
No information was given to me about the parking garage that i paid to park in. I parked the car in 650 south exeter street that is connected to the hotel and i received a ticket stating that i needed to pay again
Comment from Hotel Management
5 Nov 2024 by Kiesha Henry, Hotel Management
Dear Guest, I apologize for the confusion and miscommunication with parking. If parking was already included in your rate please reach out to the hotel so that we can resolve.
by A verified traveler from Mechanicsville
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Kiesha Henry, Hotel Management
Dear Guest, Thank you for staying with us and taking the time to complete the survey. We look forward to your future visits.
by A verified traveler from Baltimore
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Kiesha Henry, Hotel Management
Dear Guest, Thank you for choosing to stay with us and taking the time to complete the survey. We look forward to your future visits.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Kiesha Henry, Hotel Management
Dear Guest, Thank you for choosing to stay with us.
