Ratings based on 983 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Very Nice and clean room!! Very convenient location!! Very quiet location!! Breakfast is great!! Staff is nice and friendly!! Many places to eat nearby!! Location has an indoor pool and gym with a Peloton!! Location is great for hosting events with many event rooms!! Room service is available at this location!! All Around Great Hotel and stay!! I staying in a suite and had a lot of room with two TVs!!
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Esteban, we are thrilled you enjoyed your stay at Hilton Garden Inn Baltimore White Marsh. It's great to hear you found the suite spacious and appreciated the many amenities, including the indoor pool and gym. Thank you for sharing your positive experience, and we look forward to welcoming you back.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Tamara, we're delighted you loved your experience at Hilton Garden Inn Baltimore White Marsh. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Thank you for the excellent rating, Gideon!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton Garden Inn Baltimore White Marsh! We look forward to hosting you again soon.
by A verified traveler
Posted 19 Nov 2024
The room was clean and nice other than that the blind shade was broken and unable to be lifted and lowered.
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Maria, thank you for staying with us at Hilton Garden Inn Baltimore White Marsh. We're glad to hear you found the room clean and nice. We also appreciate your feedback about the blind shade and will look into it. We hope to welcome you back soon.
by A verified traveler
Posted 11 Nov 2024
I chose the area for the dining options around it. The room was not very clean. There were old lollipops under the chair in the room. The sheets had some stains on them as well. Every time the elevator was used the room vibrated.
Overall I would not stay at this hotel again. I have had very good stays are previous Hilton Garden Inn's so it will not deter me in the future.
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Colleen, choosing a location with great dining options is always a smart move. It’s unfortunate to hear your room experience didn’t meet your expectations this time around. Hilton Garden Inn properties are known for consistent quality, and it's good to know your previous experiences have been positive. Your feedback is valuable, and the team is committed to maintaining a high standard.
by A verified traveler
Posted 5 Nov 2024
Great location and safe.
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Melvin, we’re delighted you loved your experience at Hilton Garden Inn Baltimore White Marsh. It's great to know you felt the location was convenient and secure. We hope to welcome you back soon.
by A verified traveler
Posted 5 Nov 2024
There was so much noise it was hard to sleep. When notified of the excessive noise the staff did not respond quickly. The window shade was not able to open because it was repaired incorrectly. The shower curtain was thread bear and wouldn’t stay open because the rod was so loose. The fridge was falling into the breaking cabinet. This was very much not what I expected when choosing a Hilton.
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Erin, the team is sorry to hear that your experience did not meet your expectations. Every effort is made to address guest concerns in a timely manner. The team is committed to ensuring that room amenities are in proper working condition and will follow up on your feedback to ensure improvements are made. Thank you for providing your insights.
by A verified traveler
Posted 3 Nov 2024
Everything was perfect
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Rubina, it’s wonderful to hear you had a perfect experience at Hilton Garden Inn Baltimore White Marsh. Our team looks forward to welcoming you back!
by A verified traveler
Posted 3 Nov 2024
The staff was nice and helpful. When i needed to cancel the extra day she did it in quick fashion without hassle.
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Walker, thank you for staying with us at Hilton Garden Inn Baltimore White Marsh. We’re thrilled to hear you found our team members nice and helpful. We're glad the change to your reservation was handled promptly. We hope to welcome you back again soon!
by A verified traveler
Posted 2 Nov 2024
I liked the bed, but took me a few days to get the air conditioning fixed, and tv I wish I would called the front desk sooner that’s my fault.
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Donna, thank you for sharing your feedback. The comfort of the bed was appreciated. The situation with the air conditioning and TV could have been addressed more swiftly, and reaching out to the front desk can often expedite solutions. We hope to provide an even better experience during your next visit.
