Ratings based on 985 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
Great location. Property was very clean although the rooms were on the small size and needed some updating. Staff was very pleasant and accommodating.
Comment from Hotel Management
11 Jan 2025 by Kiesha Henry, Hotel Management
Dear Guest, Thank you for your positive feedback. We are happy to be your hotel of choice. Visit again soon!
by A verified traveler
Posted 26 Dec 2024
I stayed here 2yrs ago and it was so fresh and clean. This time around I can tell no effort was put in place to take care of any of the facility areas. The rugs look and felt filthy , the furniture was cheap, cracked and dusty, but worst of all the bedding looks like they haven't been replaced since the opening of this place!
I will say my biggest pet peeve has to be the parking garage. I truly don't understand why a rate is not created for your guest. I may have spent more in parking than I did the actual room.
Comment from Hotel Management
26 Dec 2024 by Kiesha Henry, Hotel Management
Dear Guest, Thank you for your recent visit. I appreciate you taking the time to share your feedback and concerns. I am sorry we did not meet your expectations. We take comments such as yours serious. It helps us to make improvements to keep our guest happy. We understand your frustration and are grateful for your patience. I would also like to share that to get hotel parking rate it is best if book directly through the hotel. The facility operates as a partner to the hotel which allows for our guests to park. I apologize that it wasn't clear. Please feel free to contact me if anything further is needed. Have a happy Holiday Season.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Kiesha Henry, Hotel Management
Dear Guest, Happy Holidays! Thank you for staying with us and taking the time to complete this survey. We hope to see you again during your next visit.
by A verified traveler
Posted 16 Dec 2024
Clean and nice place
Comment from Hotel Management
24 Dec 2024 by Kiesha Henry, Hotel Management
Dear Guest,Thank you for choosing to stay with us. We appreciate you taking the time to complete this survey. Happy Holidays!!
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Kiesha Henry, Hotel Management
Dear Guest,Thank you for choosing to stay with us and for taking the time to complete the survey. I hope your next visit to Baltimore will bring you back.
by A verified traveler
Posted 5 Dec 2024
Convenient parking & gym
Comment from Hotel Management
9 Dec 2024 by Kiesha Henry, Hotel Management
Dear Guest, Thank you for taking the time to complete the survey. We hope we will once again be your hotel of choice.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Kiesha Henry, Hotel Management
Dear Guest,Thank you for taking the time to complete our service. We hope to see you again during your next visit to Baltimore.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Kiesha Henry, Hotel Management
Dear Guest, Thank you for choosing to stay with us. We appreciate you taking the time to complete the survey and your positive ratings. We hope you will choose to stay with us again on your next trip to Baltimore.
by A verified traveler
Posted 27 Nov 2024
All in all we were very pleased with our stay at the Hilton Garden Inn. The food in the restaurant on the second floor of the hotel was excellent! We did not care for however, the pillows! They were so flat, that even when we put all the pillows together, they were still very uncomfortable.
Comment from Hotel Management
4 Dec 2024 by Kiesha Henry, Hotel Management
Dear Guest, Thank you for choosing to stay with us. Your feedback is appreciated. Our goal is to meet the expectations of our guest. I will pass your feedback along for discussion.
by A verified traveler
Posted 25 Nov 2024
The heat in the door was not working properly
Comment from Hotel Management
25 Nov 2024 by Kiesha Henry, Hotel Management
Dear Guest, Thank you for choosing to stay with us. Thank you for your feedback and I apologize that your door was not in good working condition. I will follow up to ensure it is resolved.
