Ratings based on 33 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jul 2024
Loved this property!!
Comment from Hotel Management
12 Jul 2024 by Celestine, Hotel Management
Thank you for staying with us, Stephanie . We work hard to make our guests happy and appreciate your feedback. Would love to have you back for your next holiday.
by A verified traveler
Perfect Location
Posted 21 Aug 2021 on HotelsThe apartment had a great location to explore the inner harbor and actual apartment building location was better than the address listed. Parking was easy with in/out privileges and the rate was better than any other options. Pool on terrace level was a nice escape and had a lifeguard. Apartment itself was on two floors with bedrooms, two bathrooms and washer/dryer on second floor. Televisions had Netflix, but nothing else (a digital antenna on one TV would have been nice). Building was secure with key fobs to enter doors. Beds were comfortable although low to the ground. Couches were modern although less comfortable. Kitchen was moderately furnished. View was away from harbor, but not a big deal.
Comment from Hotel Management
21 Aug 2021 by Corporate Office, Hotel Management
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.
by A verified traveler from Michigan
Posted 27 May 2020
Although Pelican requested we give them our arrival time the place wasn't ready. Had to wait 1/2 hour to get the keys. It was filthy, bathrooms had hair on the floor, since were full of soap scum. Someone had been smoking in the place. The apartment was completely mis-represented, the amenities are a lie, don't believe anything they tell you. No hand soap, dish soap, diswasher soap. Towels were dollar store quality. Carpets are disgusting. It's a slum. No balcony, no city view. Most items in the place were broken or in ill repair. No luxury here! There is no one on site to assist with problems, I called immediately regarding the cleanliness expecting them to send a cleaning crew. Nope, take pics and send an email. Really?!?! Buyer beware on this one. I am requested a refund for at least my cleaning fee. We came from Michigan to Maryland and had to track down cleaning supplies to clean the bathrooms, find hand soap all during a Pandemic. Thank you Pelican for screwing us over. Hopefully the people who stayed before us were healthy.
Comment from Hotel Management
27 May 2020 by Corporate Office, Hotel Management
We do apologize for the inconvenience. It is regretted that you did tell us many times that you would write a bad review since we did not agree to your refund request. However, we did check on all the complaints you had compiled from the time you checked in. The apartment is in great condition and we use a professional cleaning company and these complaints were not found to be true. We did try to make you stay comfortable and offered to have it recleaned even though it was deep cleaned already. If you really are unhappy, you would have not checked in. However, you conveniently chose to stay with us and kept complaining. I am sorry, but as a company policy, we cannot agree to your request for compensation on incorrect complaints. We had thousands of happy guests from around the world and they keep coming back to our apartments because of the facilities and comfort.
by A verified traveler
sadly disappointed
Posted 3 Feb 2020 on Hotelsi have stayed at the residence in baltimore 3 times and my experience was always amazing.
sadly, not this time, and it will be my last
arrived on friday, and no tv cable box. called customer service, who blithely dismissed my complaint, telling me they had issues with xfinity tv and if i was dissatisfied, "write an email." my response was that i was talking to her, why do i need to waste my time writing?
i was in baltimore over the weekend for business. yesterday was the super bowl and watching was of vital importance to forming a relationship with a potential business partner.
no cable provider to watch it. i was constrained to open up my laptop to watch the game online and the internet in the room was slow, and eventually, non-functional.
once again i called customer service. i was told by a female, that "i am going to check the connection on our end and will call you right back." she never did.
the rooms are spacious and stunning, and well appointed with all of ones needs for a great stay. but this time,hot water was almost non-existent.
its also the company's responsibility to make known to actual and potential customers that they cannot provide tv service, and that internet is poor at best during peak time. they make known that they are facility managers only and lay out what to expect. except this time. thats unacceptable. and my last time staying there.
by A verified traveler
Posted 23 Nov 2019
Excellent Location. Hallway had a unique odor the apartment itself had cheap furniture. Very minimal amenities, no paper towels and no extra toilet paper. Futon is not the best for sleeping. The cleanliness of the apartment was not what I would expect of an apartment.
Comment from Hotel Management
23 Nov 2019 by Chris Rivers, Hotel Management
Hi Guest,
We are hoping that this was raised during your stay and since we do not have your name in this review we cannot pin point where the problem is. However this is a point that we need to look at hence we thank you for this feedback.
by A verified traveler
Posted 5 Nov 2019 on Orbitz
Comment from Hotel Management
6 Nov 2019 by Corporate Office, Hotel Management
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.
by A verified traveler
Posted 10 Oct 2019 on Orbitz
Comment from Hotel Management
23 Oct 2019 by Corporate Office, Hotel Management
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.
by A verified traveler
Posted 1 Oct 2019
Location was great. Easy access in and out to the property.
Comment from Hotel Management
1 Oct 2019 by Chris Rivers, Hotel Management
Hi Guest,
Thank you so much for this review - hope that we can host you again in the future.
Thanks,
Chris Rivers
by A verified traveler
Location, cleanliness ,.👏
Posted 5 Aug 2019 on HotelsWhether is wonderful .the area is amazing I love it..over all I will be back soon definitely...thank you..
Comment from Hotel Management
5 Aug 2019 by Hotel Management, Hotel Management
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.
by A verified traveler
Posted 31 Jul 2019 on Orbitz
Comment from Hotel Management
31 Jul 2019 by Corporate Office, Hotel Management
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.
