Ratings based on 999 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Battered Woman's Shelter lodging purchased by city
Posted 5 Dec 2021 on HotelsThis hotel, Fairfield Inn & Suites Baltimore Downtown/Inner Harbor, transformed ALL ROOMS to a "battered woman's shelter" and a security officer stated we should have been notified by the hotel and agencies involved. After a 2-hour drive, I had to find accommodations for 2 days on our phone. I receive confirmation emails from Hotels.com. DO NOT BOOK AT THIS HOTEL !!!
by A verified traveler
Posted 16 Jul 2021
The hotel was closed and notified me days before my scheduled stay. The hotel representative ;however, was very professional and helpful in relocating me and my party !
by A verified traveler
Posted 19 Aug 2020
by A verified traveler
Posted 22 Jun 2020
That there was no pool. The staff was excellent. I like the people at front desk.
by A verified traveler
Never Again!
Posted 20 Jun 2020 on HotelsFirst of all, the night front desk receptionist had no professionalism. Very short, not welcoming and kept leaving the front desk to chat with a group of "friends" outside. She was just so rude and after a 12 hour drive, it was not the best first impression in Baltimore.
Secondly, we booked the hotel because it was all Non-Smoking, I have asthma that is easily agitated by the smell of smoke. We go up to the floor of our room, as soon as the elevator opens, It smells like weed. We disregarded that until we open the door of our room and it smelt like someone had been smoking for days in there. I called down to ask for another room, we would of had to pay for individual rooms and were not guaranteed they wouldn't smell either and we couldn't get our money back for the original room.
My family and I were booked to stay 3 nights, after the poor front desk customer service and the horrible room, I cancelled the remaining reservation and moved to another hotel. Oh and good luck finding parking the hotel only has 8 parking slots for 100+ rooms.
Comment from Hotel Management
21 Jun 2020 by General Manager, Hotel Management
Dear Melissa, thank you for your stay with us and for sharing your feedback. Please accept our apologies for the issues you experienced during your visit. We know a first impression is important, and a friendly smile and efficient check-in is a crucial step in setting the tone for a great stay. Your comments will be shared with our team to prevent such shortcomings in the future. Please know, we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We hope you will consider giving our hotel a second chance so we can provide you with the perfect stay you deserve.
Sincerely,
Sam Sudah,
General Manager
by A verified traveler
Stay at Fairfield It’s worth it!!
Posted 18 Jun 2020 on HotelsWill make another stay soon
Very peaceful and relaxing
Only the breakfast needs a bigger menu more fruits but the selection is fair
Again the Fairfield Inn & Suites is a great place to stay
Comment from Hotel Management
19 Jun 2020 by General Manager, Hotel Management
Dear Albert, we are delighted you enjoyed your stay at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. It is nice to know that we exceeded all your expectations with our excellent service and well-appointed accommodations. We also appreciate your recommendations and love knowing you will return soon.
Sincerely,
Sam Sudah,
General Manager
by A verified traveler
Posted 10 Jun 2020
I was iver charged my second day staying at this hotel and still have not recived my refund
SMH...
by A verified traveler
Posted 9 Jun 2020 on Hotels
The person at the front desk was Awesome!!!
Comment from Hotel Management
11 Jun 2020 by General Manager, Hotel Management
Dear Vincent, thank you for acknowledging our dedication to outstanding service at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We are committed to providing an enriching experience for every guest, and we are rapturous to know we surpassed your expectations. We look forward to welcoming you back very soon.
Sincerely,
Sam Sudah,
General Manager
by A verified traveler
Posted 2 Jun 2020 on Hotels
Comment from Hotel Management
13 Jun 2020 by General Manager, Hotel Management
Dear Sharey, thank you so much for the terrific rating regarding your stay at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We hope you are already planning another trip our way.
Sincerely,
Sam Sudah,
General Manager
by A verified traveler
Posted 2 Jun 2020 on Hotels
Comment from Hotel Management
3 Jun 2020 by General Manager, Hotel Management
Dear Crystal, thank you for the perfect rating. We are glad you had a wonderful time at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.
Sincerely,
Sam Sudah,
General Manager
