Ratings based on 644 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
The staff was nice I had my birthday party across the street from the hotel so I booked the room so I didn't have to drive home definitely would stay again
Comment from Hotel Management
24 Dec 2024 by Hotel Management, Hotel Management
Dear Laura, Thank you for including us in your celebrations. We truly appreciate your kind words about exceeding your expectations, and we are thrilled that you enjoyed your stay with us. It was our pleasure to host you at Extended Stay America. We also want to thank you for expressing your excitement about returning. We look forward to your next visit! Wishing you all the best!Sincerely,Hotel Management
by A verified traveler
Posted 14 Dec 2024
It was nice
by A verified traveler
Posted 12 Dec 2024
by A verified traveler
Posted 7 Dec 2024
,
by A verified traveler
Posted 10 Nov 2024
Was good for what I needed it for and was a decent price. Would stay here again the rooms was clean and the front desk staff was nice. Only thing I can say is they allow pets and we was in a room near 3 animals and I’m not a dog person so was a little uncomfortable. Maybe they should think about having anyone that checks in with pets all stay on one floor
Comment from Hotel Management
12 Nov 2024 by Hotel Management, Hotel Management
Dear Amanda, We are pleased you chose Extended Stay America for your recent visit to the city. We are thrilled that you loved our hotel, and we will certainly share your compliments with our entire staff. Your feedback serves as a valuable tool in our commitment to ongoing monitoring and enhancement of the guest experience. For future visits, please know that our front desk is available around the clock to help make you as comfortable as possible and address any concerns that you have. We extend our gratitude for choosing to stay with us and eagerly anticipate the opportunity to welcome you back for an even more exceptional stay in the near future.Sincerely,Hotel Management
by A verified traveler from Durham
Posted 13 Oct 2024
This property was absolutely nasty. There was hair in the bathroom, the towels were old and stained, the carpet throughout the building was soiled, the countertops were in disrepair, the walls were poorly painted, the hallways smelled, the electrical box in my room was sealed shut with a random screw, the floors were sticky, the toilet was dirty, and this is a SHORT list of the issues! Never stay at this hotel. Expedia should cease to allow this hotel to be accessible via its website.
Comment from Hotel Management
13 Oct 2024 by Hotel Management, Hotel Management
Dear Todd, We are sorry to learn about the numerous issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 12 Sep 2024 on Hotels
by A verified traveler
Posted 9 Sep 2024
Hotel could use some modern updates and touching up .
Comment from Hotel Management
10 Sep 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for choosing to stay with us. We deeply regret any shortcomings in meeting your expectations and sincerely apologize for any inconvenience caused. Your feedback has been noted and will be shared with the relevant team members. We trust that the remainder of your stay was enjoyable, and we eagerly anticipate the opportunity to welcome you back in the near future.Sincerely,Hotel Management
by A verified traveler
Posted 7 Sep 2024 on Orbitz
After regular check in hours, the lobby door is kept locked. I was calling the front desk for over 20 minutes. I was finally let in by another hotel guest. After waiting another 15 minutes, the front desk lady finally came back smelling like marijuana saying she was on break. Once entering my room, I noticed a huge puddle of water under the bathroom sink. I placed a towel down with the intentions of informing the front desk but couldn't locate anyone again. I was informed that I would need to check out when leaving but again after waiting over 10 minutes for someone to come to the front desk, I left the room key near the computer and left. Horrible experience, room and staff. Stay away
Comment from Hotel Management
8 Sep 2024 by Hotel Management, Hotel Management
Dear Danielle, We sincerely apologize for the inconvenience you faced during your stay, particularly with the delayed check-in, the condition of your room, and your interactions with the staff. This does not reflect the experience we aim to provide, and your feedback is crucial in helping us improve. We understand how frustrating it must have been, and we are committed to addressing these concerns with our team to prevent such occurrences in the future. We hope you will consider giving us another chance to provide a more seamless and pleasant experience on your next visit. Thank you for sharing your feedback.Sincerely,Hotel Management
by A verified traveler
Posted 2 Sep 2024 on Hotels
