Ratings based on 525 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
Quiet, clean close to port
by A verified traveler
Posted 22 Dec 2024
Shops
by A verified traveler
Posted 13 Dec 2024
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 29 Nov 2024
So I’ve stayed at this property before, but they had a skeleton crew for Thanksgiving. That was not happy to be there and it was not very customer service oriented. There wasn’t anything but coffee in the morning and our shower was not working for three days. It didn’t have medium water just super hot water and they kept saying they would fix it and they didn’t actually fix it and then they told me they couldn’t fix it cause it was there. They didn’t tell me that until the end of our day and they could’ve just moved us into another room. I’m still dealing with management to see if I can get some kind of credit for this, but they also were not happy with the fact that I booked the Pia. They said that is more difficult to provide any kind of help so that was kind of interesting too. It doesn’t seem like Marriott Likes people to use Expedia anymore
Comment from Hotel Management
4 Dec 2024 by Josee J, Hotel Management
Greetings Joshua,Thank you for taking the time to complete this survey.We hope you had a wonderful Thanksgiving holiday with your family.Your feedback means a lot to us. Upon hearing of your concerns with the water being too hot, multiple associates went to the room to investigate this important matter. Both the cold and hot water settings were correct throughout the entire hotel. I do apologize we did not have someone here to demonstrate how to control the shower handle upon your return from your outings. We understand that you chose not to move rooms as an option presented to you.Thank you again for your feedback.Have a great rest of your weel.
by A verified traveler
Posted 29 Nov 2024
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Josee J, Hotel Management
Greetings LaTressa,Thank you for choosing to stay at the Courtyard Baltimore Downtown McHenry Row while your travels brought you to Baltimore.We greatly appreciate you taking the time to complete the survey on our behalf.We hope to host you again.Have a great week.Thank you.
by A verified traveler
Posted 27 Oct 2024
Always stay at Marriott Hotels. This one,staff was awesome! House keeping could definitely do a lot better. Loved the location.
Comment from Hotel Management
19 Nov 2024 by Josee J, Hotel Management
Greetings Sherry,Thank you for taking the time out of your day to complete this survey on behalf of the Courtyard Baltimore Downtown McHenry Row.We were happy to host you and are very glad the staff was awesome. We apologize for any miscommunication with housekeeping.We hope to host you again if your travels bring you back to Charm City.Have an amazing week.Thank you.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
19 Nov 2024 by Josee J, Hotel Management
Greetings Danielle,Thank you for taking the time out of your day to complete this survey on behalf of the Courtyard Baltimore Downtown McHenry Row.We are happy you enjoyed your stay with us and look forward to hosting you again.Have a fabulous week.Thank you.
