Ratings based on 890 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations during your stay with us. Our goal is always to provide our guests with exceptional service and comfort, and it is clear that we fell short in your case. Your review is invaluable in helping us improve, and I will personally work with our team to make the necessary changes.
by A verified traveler
Posted 19 Sep 2024
Tajhma and Rachel were extremely helpful and very nice! This hotel is very nice and clean! Thank you all!
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us. Tajhma and Rachel will be delighted to know that their helpfulness and kindness made your stay even better.It's fantastic to hear that you found our hotel to be clean and welcoming. We take great pride in providing a comfortable and friendly environment for all our guests, and your feedback makes our day!We hope to welcome you back again soon!
by A verified traveler
Posted 17 Sep 2024
Bugs in the bathroom, very loud
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Thank you for taking the time to share your feedback. I sincerely apologize for the issues you encountered during your stay, especially with the bugs in the bathroom and the noise disturbance. This is not the level of service or comfort we strive to provide.We take cleanliness and guest comfort very seriously, and I will be addressing these concerns with our housekeeping and maintenance teams to ensure they are promptly resolved. Additionally, we will look into the noise issue to prevent future disruptions for our guests.Your feedback is invaluable, and we hope you will consider giving us another chance to provide you with a more pleasant stay.
by A verified traveler from Loganville
Posted 14 Sep 2024
We love the hot breakfast.
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Thank you so much for your 5/5 review! We're delighted to hear that you loved our hot breakfast. Our team takes great pride in offering a delicious and satisfying start to the day for our guests, so it’s wonderful to know it made your stay even better.We can’t wait to welcome you back for another enjoyable experience!
by A verified traveler
Posted 7 Sep 2024
Already gave a prior review.
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Thank you once again for your feedback. We appreciate you taking the time to share your thoughts with us. If there’s anything further you’d like to discuss or if you have any additional concerns, please feel free to reach out directly. We're always here to ensure your experience with us improves.
by A verified traveler
Posted 6 Sep 2024
Staff charged my credit card multiple times. Stating I have to put deposits down. Which is wrong, because I booked online and full amount was paid for. Mistakes cause by rookie employee or some sort. Employee kept telling me my card was declined but on screen, I can see it said approved. It took days to clear pending charges. We booked two rooms for 2 nights and we were locked out after the first night. Our keys wouldn’t work anymore. I have to go waited for the keys to be program again for the second night. Stay away from the breakfast, unless you like burnt and crispy sausages.
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Thank you for taking the time to share your experience. We deeply regret the inconveniences you encountered during your stay. Your feedback is invaluable, and we would like to sincerely apologize for the issues you faced, particularly with the charges to your card and the malfunctioning room keys.Please rest assured that we are reviewing this matter with our team to ensure better communication and avoid any recurrence of these errors. Regarding the payment issue, we understand how frustrating that must have been, and we will work to better train our staff to prevent such confusion in the future. Additionally, we will be taking immediate action to address the breakfast concerns you raised, as this is far from the standard we aim to deliver.Your satisfaction is important to us, and we hope you will consider giving us another opportunity to provide you with the high-quality experience you deserve. Thank you again for your feedback, and we hope to welcome you back soon.
by A verified traveler
Posted 6 Sep 2024
A
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
hank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when our efforts make a difference.We truly appreciate your kind words and your support. We look forward to welcoming you back on your next stay!
by A verified traveler
Posted 28 Aug 2024
Good
Comment from Hotel Management
29 Aug 2024 by Manager, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with us. We look forward to welcoming you back soon for another memorable stay!Best regards,
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Manager, Hotel Management
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us didn’t meet your expectations. Your satisfaction is incredibly important to us, and we apologize for any inconvenience you encountered.We’d love the opportunity to learn more about what went wrong and how we can improve. If you’re open to it, please reach out to us directly.Your feedback helps us to improve, and we hope to have the chance to serve you better in the future.Thank you again for bringing this to our attention.
by A verified traveler
Posted 18 Aug 2024
They need to improve
Comment from Hotel Management
20 Aug 2024 by Manager, Hotel Management
Thank you for sharing your thoughts about your recent stay with us. We appreciate you taking the time to provide us with your feedback. We’re glad to hear that certain aspects of your experience were satisfactory, but we understand that there were areas where we fell short.Your comments are important to us, and we’re committed to improving the aspects of our service that didn’t fully meet your expectations. If there’s anything specific you’d like to share about what we could have done better, we’d love to hear more from you. Your insights help us make the necessary changes to provide a better experience for all our guests.We hope you’ll consider staying with us again in the future so we can deliver an experience that exceeds your expectations.Thank you again for your feedback.
