Ratings based on 981 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Nothing like the description, hotel located in scary location
Comment from Hotel Management
15 Nov 2024 by Hotel Manager, Hotel Management
Dear Kossi,We’re sorry to hear that your experience didn’t meet expectations. We understand how important location and safety are when choosing accommodations, and we apologize if the area feels unsettling. Your feedback is valuable, and we’ll review the description to ensure it accurately reflects the surroundings. We hope we can provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
The place was dirty. Dirty hallways, stained rugs, smelled ‘dirty’, roaches in the room. This was by far the WORST ‘hotel’ i ever stayed in in my life. Quarter inch space at the bottom of the room doors between the floor and door. Wallpaper peeling off of the walls. I was given 3 different rooms in the matter of an hour. Initially got checked into room 507. Was there for about 2 minutes and immediately opened the window to try to let in fresh air to ease the nasty smell in the room, and minutes after that the smell of marijuana started coming into my room from someone outside on their balcony smoking. Called staff they came up and smelled it and moved me to room 610. He came to that room with me to check it out and make sure everything was ok. He went to open that sliding door to the balcony and that wouldn’t open at all. He then switched me to 616 and told me no more rooms were available and thats the last room. After about 25 minutes of being there i used the restroom, and flushed the toilet. Normally when a toilet is flushed u hear the water running and filling up the tank in the back preparing it for the next flush, but not this toilet. Once i flushed it the water ran in the toilet ALL NIGHT LONG. Literally, it ran from the time i flushed it around 12 am to the time i left at 10:50 am. Mind u, about 1-2 minutes after i realized that the water was still running when i knew it shouldn’t of been, i went back downstairs to the front desk AGAIN to tell the staff. NOTHING done!
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Latoya,We sincerely apologize for the issues you encountered during your stay. Your feedback is incredibly valuable, and we're deeply sorry that your experience fell short of expectations. Cleanliness, comfort, and customer service are priorities for us, and it’s clear we missed the mark on several fronts during your visit. We take your concerns about the room conditions, maintenance issues, and staff response seriously, and we will address them with the appropriate departments to ensure these situations are corrected. We hope you'll consider giving us another chance in the future to provide you with a much-improved experience.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Terrence, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
by A verified traveler
Posted 10 Nov 2024
Great stay
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Nicolas,Thank you for your review! We're delighted to hear you had a great stay with us. Your satisfaction is our priority, and we're glad we provide a positive experience. We look forward to welcoming you back soon for another wonderful visit!Sincerely, Hotel Manager.
by A verified traveler
Posted 30 Oct 2024
Staff were friendly and helpful. Breakfast was good. Area was quiet and safe. Would definitely stay again.
Comment from Hotel Management
2 Nov 2024 by Hotel Manager, Hotel Management
Dear Alyssa,Thank you for your positive feedback! We’re delighted to hear that our staff provided friendly and helpful service and that you enjoyed the breakfast. It’s also great to know you found the area quiet and safe. Your satisfaction is important to us, and we’re thrilled you would choose to stay with us again. We look forward to welcoming you back for another enjoyable experience!Sincerely, Hotel Manager
by A verified traveler
Posted 21 Oct 2024
Great for Price
Comment from Hotel Management
21 Oct 2024 by Hotel Manager, Hotel Management
Dear Dwayne,Thank you for your feedback! We’re glad to hear that you found our hotel to be a great value for the price. We strive to provide quality accommodations at an affordable rate, and it’s wonderful to know you had a positive experience. We appreciate your support and hope to see you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Oct 2024
Clean and staff was very helpful.
Comment from Hotel Management
21 Oct 2024 by Hotel Manager, Hotel Management
Dear audrey,Thank you for your positive feedback! We're thrilled to hear that you found our hotel clean and that our staff was very helpful during your stay. Providing a welcoming and supportive environment for our guests is our top priority. We appreciate your kind words and look forward to welcoming you back for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Oct 2024
The staff here was wonderful! They were kind and very accommodating. They were willing to switch our room upon finding out the lock on the sliding door did not work. They also worked to get the breakfast room open when it was not open at the posted time.
The building had obvious signs of water damage on the walls and ceilings, poorly patched holes in walls, stained carpets, and the furniture in the lobby was very dirty/stained. The ice machines were taken out of most floors. The second floor hallway smelled strongly of cigarette smoke, but didn’t find that to be the case on the other floors.
The room itself appeared to have clean linens, and vacuumed floors, and the bathroom was clean. The carpets need to be shampooed, the furnishings need painted/repaired/updated, and there are not nearly enough outlets, as evidenced by the 6 outlet extender under the TV. The sliding glass door did not lock, but we did later find it had a metal bar to keep it shut.
The shuttle service to the airport doesn’t begin until 7:00 am so we were unable to use it, needing to leave around 6:00.
Comment from Hotel Management
21 Oct 2024 by Hotel Manager, Hotel Management
Dear Joshua,Thank you for your kind feedback. We’re delighted to hear that our staff provided wonderful service, accommodating your room change and working to get the breakfast room open. However, we sincerely apologize for the issues you encountered with water damage, cleanliness, and the condition of the facilities. Your insights regarding the carpets, furnishings, and the need for more outlets are valuable, and we’ll address these concerns with our management team to make necessary improvements. We're also sorry the shuttle service timing didn't align with your needs. We appreciate your comments and hope to create a better experience for you in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Hotel Manager, Hotel Management
Dear Terrence,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 19 Oct 2024
The pool laundry and computers so sad it was an outdoor pool
Comment from Hotel Management
21 Oct 2024 by Hotel Manager, Hotel Management
Dear Roman,Thank you for your feedback! We're sorry to hear that the outdoor pool didn’t meet your expectations. While outdoor pools can be a great feature, we understand that they may not be ideal for everyone. We appreciate your comments about the laundry and computer facilities as well, and we'll take them into consideration for future improvements. We hope to provide you with a more satisfying experience in the future!Sincerely, Hotel Manager
