Ratings based on 971 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 17 Nov 2024
We loved our stay. Definitely will be staying here when we come back to Baltimore
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Dominique,Thank you for your kind words! We're thrilled to hear you loved your stay and look forward to welcoming you back to Baltimore Marriott Waterfront. Safe travels until next time.Sincerely,Property Leadership
by A verified traveler
Posted 16 Nov 2024
The room and view of harbor were nice. The furniture in the lobby looked dingy and the restaurant’s food was not great. Lots of noise from what sounded like an elevator going up and down throughout the stay even though I don’t think there was an elevator. I had to ask for water for drinking and coffee maker and received small cartons of water. It was not nearly enough so we got coffee after checkout. I would stay again so it was good enough but not luxury.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Subrinia,Thank you for staying with us and for taking the time to provide your feedback. We are glad to hear that you enjoyed our beautiful views, and we appreciate your notes on noise and our service. We welcome any opportunity to improve our hospitality, and we will look further into this. It was a pleasure having you, and we hope you will stay with us again should you return to Baltimore.Sincerely,Property Leadership
by A verified traveler
Posted 16 Nov 2024
Friendly courteous staff, spacious and clean rooms.
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Vivian,Thank you for your kind words! We’re delighted you enjoyed the hospitality of our team and our clean rooms. We look forward to welcoming you back to Baltimore Marriott Waterfront for another great stay!Sincerely,Property Leadership
by A verified traveler
Posted 15 Nov 2024
The worst experience ever. The guest service agent accidentally charged my card for $435.61. I immediately inquired about the transaction and was given several versions of it was an error on their behalf. I basically was told check out and the hold would release. A short weekend stay, by Tuesday the funds were still not back in my account. I called the hotel, a manager rectified the issue. I immediately received my money back to my account. Two weeks later the funds disappeared again, basically the manager’s assistance transaction was an adjusted temporary credit, after system updates the money was debited back from my account. I contacted the hotel back was pushed to accounting, and accounting transferred me to reservations after I asked for a manager. I seriously overpaid for a two night stay at this hotel. Super busy, high traffic, 12th floor, non- renovated room, bathroom and havac system very dated. I will never do business with Marriott again.
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Morgan,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. It’s certainly frustrating to experience this kind of inconvenience, and we regret that this situation was not handled more efficiently from the start. We can understand how the repeated billing issues and communication lapses have left you dissatisfied, especially after having initially been assured the matter would be resolved. We'll share your comments with our team for further reflection, and we hope you will reconsider staying with us in the future so we can restore your faith in our brand.Sincerely,Property Leadership
by A verified traveler
Posted 15 Nov 2024
Convenient and walkable to where we wanted to go. The waterfront walkway was fantastic to enjoy the bay and feel the history of the area.
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Mary,Thank you for your fantastic review! We are thrilled that our ideal location worked well for you and that you could enjoy the surrounding area. Please stop by and see us again anytime for another incredible experience at Baltimore Marriott Waterfront!Sincerely,Property Leadership
by A verified traveler
Posted 10 Nov 2024
Very nice experience. Everything within walking distance. Aquarium was great. And alot of different eating destinations.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Brent,Thank you for your review! We're delighted you could enjoy our convenient location, and we look forward to welcoming you back to Baltimore Marriott Waterfront for another restful stay.Sincerely,Property Leadership
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Could not check in
Comment from Hotel Management
10 Nov 2024 by General Manager, Hotel Management
Dear Donna,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the check-in process. This is certainly not the level of service we strive to provide, and we are addressing the issue with our team to prevent it from happening in the future. We truly hope you will consider giving us another opportunity to provide a smooth and welcoming experience during your next visit.Sincerely,Property Leadership
