Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Dual General Manager, Hotel Management
Dear Selina, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Ryan KundeDual General Manager
by A verified traveler
Posted 21 Dec 2024
Great customer service!
Comment from Hotel Management
21 Dec 2024 by Dual General Manager, Hotel Management
Dear Edward, Thank you for your excellent feedback. At Aloft Arundel Mills BWI Airport, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Ryan KundeDual General Manager
by A verified traveler
Posted 19 Dec 2024
Thank you for the hard work on this property. Thank you for the clean bldg. And surrounding areas and my room. I really appreciate.
Comment from Hotel Management
20 Dec 2024 by Dual General Manager, Hotel Management
Dear Octavio, Thank you for your kind words and appreciation! We’re delighted to hear you enjoyed the cleanliness and care at Aloft Arundel Mills BWI Airport. It’s always rewarding to know our efforts made your stay more comfortable. We look forward to welcoming you again soon.Sincerely,Ryan KundeDual General Manager
by A verified traveler
Posted 15 Dec 2024
Always a good experience at the Aloft
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Dual General Manager, Hotel Management
Dear Delroy, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Aloft Arundel Mills BWI Airport. Thanks for choosing us for your time in the city; we hope to see you again soon.Sincerely,Ryan KundeDual General Manager
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Dual General Manager, Hotel Management
Dear Kate, Thank you for the great rating! We are glad you enjoyed your time here at Aloft Arundel Mills BWI Airport. We look forward to making many more great memories with you anytime your travels bring you to the city.Sincerely,Ryan KundeDual General Manager
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Dual General Manager, Hotel Management
Dear Guest, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Aloft Arundel Mills BWI Airport; we hope to see you again soon. Sincerely,Ryan KundeDual General Manager
by A verified traveler
Posted 10 Dec 2024
The hotel was very outdated. The room was dark and wall plates were dirty. I will ever stay there again and I would not stay there again. I do not recommend this hotel…
Comment from Hotel Management
11 Dec 2024 by Dual General Manager, Hotel Management
Dear Gary, Please accept our apologies for any disappointment you experienced regarding the condition of our property and cleanliness concerns. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely,Ryan KundeDual General Manager
by A verified traveler
Posted 9 Dec 2024
This is more like an event venue than a hotel. Cknstant chaos and noise. They do big parties. It's not a good place to stay for business or to sleep.
Comment from Hotel Management
10 Dec 2024 by Dual General Manager, Hotel Management
Dear Patrick, Please accept our sincere apologies for the noise concerns you had due to any ongoing events at our hotel, which hampered your sleep and rest. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take all our guests’ comments seriously. Your feedback is duly noted, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Ryan KundeDual General Manager
by A verified traveler
Posted 8 Dec 2024
Checking in the property was an ease, the staff was courteous and lobby’s vibe was welcoming. However, there were a few unfavorable things that stood out. The comfort and quality was subpar. The refrigerator was located underneath the bathroom sink. The inside of the refrigerator’s odor was putrid. After alerting the front desk they immediately exchanged it. The sink drained slowly resulting in build up. There was a bench inside the room that poorly place underneath television, it was tattered and torn. The air quality was also bad, particles could be seen floating in the air. Ordinarily I would have complained found another hotel but I stuck it four nights. Overall, I wouldn’t recommend staying there.
Comment from Hotel Management
9 Dec 2024 by Dual General Manager, Hotel Management
Dear Sheniqua, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies for the multiple challenges you encountered, as we never mean to disappoint our guests in any way. While we are glad to know our staff resolved a few of your issues promptly, we would have welcomed the opportunity to address any other remaining issues as well, particularly those regarding the furniture and air-conditioning. We regret the frustrations caused. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Ryan KundeDual General Manager
