Ratings based on 957 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
We were not given tea and coffe items for day two and the bins were mot emptied and used tea and coffee items were left on tray after we had requested the room to be cleaned
Comment from Hotel Management
21 Nov 2024 by Lisa, Hotel Management
Dear Jenni, We apologise for the oversight regarding the tea and coffee items and the unemptied bins. Your feedback is valuable and we will address this with our housekeeping team. Thank you for bringing this to our attention. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One
by A verified traveler
Posted 19 Nov 2024
It was ok.
Comment from Hotel Management
20 Nov 2024 by Lisa, Hotel Management
Dear David, We appreciate your feedback and are glad to hear you found your stay satisfactory. We hope to welcome you back soon. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One.
by A verified traveler
Posted 19 Nov 2024
room cleaning not good - towels changed but the shower was dirty .
Comment from Hotel Management
20 Nov 2024 by Lisa, Hotel Management
Dear Joan, We apologise for the cleanliness issues you encountered with the shower in your room. Your feedback is valuable to us and we will address this with our housekeeping team. We appreciate your review. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Lisa, Hotel Management
Dear Szilvia,Thank you for your positive rating! We are delighted to hear about your enjoyable experience. Looking forward to welcoming you back soon.Kind regards,Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One
by A verified traveler
Posted 11 Nov 2024
The hotel was dirty everywhere - like properly dirty. Rooms were tiny, I ended up leaving a night early - couldn’t cope with the smell (possibly the carpet in the room) and the bed was the most uncomfortable bed I’ve ever slept in. Hotel was noisy at night - even people just walking down the corridors the floor seemed to bounce and vibrate with every movement. Staff didn’t seem engaged with anything, just interested in their friends and their phones. 0/10 would not recommend and would not stay again.
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
Dear Jonathan, We sincerely apologise for the cleanliness issues you encountered during your stay at our hotel. Your feedback regarding the room conditions, noise levels and staff engagement is deeply concerning. Rest assured, we will address these issues with our team to ensure a better experience for our guests in the future. Your comfort and satisfaction are our top priorities and we regret that we fell short in meeting your expectations. We appreciate your valuable feedback and will take immediate steps to improve. Thank you for bringing these matters to our attention. Kind regards,Lisa ThornborrowGeneral Manager ibis Liverpool Centre Albert Dock - Liverpool One
by A verified traveler
Posted 9 Nov 2024
Have to say very the staff was friendly and helpful, The hotel was clean. Didn't try the food, ate out all the time. The hotel itself needs to be updated. There are better hotels in the area, that I will be trying out on my next visit to Liverpool.
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
Dear Sean, Thank you for your feedback. We are delighted to hear that you found our staff friendly and helpful and that you appreciated the cleanliness of our hotel. We value your input regarding the need for updates. We hope to welcome you back to experience the improvements. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One.
by A verified traveler from Brighouse
Posted 8 Nov 2024
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Comment from Hotel Management
10 Nov 2024 by Lisa, Hotel Management
Dear David,We appreciate your positive rating. It was a pleasure to have you with us. We look forward to welcoming you back soon!Kind regards,Lisa ThornborrowGeneral manageribis Liverpool Centre Albert Dock - Liverpool One
by A verified traveler
Posted 8 Nov 2024
Building works next to hotel , car parking in short supply but location is fantastic
Comment from Hotel Management
10 Nov 2024 by Lisa, Hotel Management
Dear Craig, We appreciate your positive feedback. We understand the inconvenience caused by the building works and limited parking. We are glad you enjoyed our fantastic location. Thank you for choosing ibis Liverpool Centre Albert Dock - Liverpool One.Kind regards,Lisa ThornborrowGeneral manageribis Liverpool Centre Albert Dock - Liverpool One
by A verified traveler
Posted 2 Nov 2024
Fine for a short stay as the location is great for the city centre. The room we had was very small which is ok when you're just using it as a base but if you will be spending a lot of time in your room and like a certain level of comfort, I'd look elsewhere.
Comment from Hotel Management
8 Nov 2024 by Lisa, Hotel Management
Dear Louise, Thank you for sharing your feedback with us. We are glad to hear that you found our location convenient for exploring the city centre. We regret to learn that the size of the room did not meet your expectations for comfort. At ibis Liverpool Centre Albert Dock - Liverpool One, we strive to provide a comfortable stay for all our guests. We appreciate your valuable comments and will take them into consideration for future improvements. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One
by A verified traveler
Posted 21 Oct 2024
Convenient
Comment from Hotel Management
23 Oct 2024 by Lisa, Hotel Management
Dear Louise, We are delighted to hear that you found our hotel convenient. We appreciate your positive feedback. Looking forward to welcoming you back soon. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One.
